We have been going to this resort since it was the Reef Club and I guess the best way to describe our most recent visit was disappointing. First the good. The grounds we neat and well kept and the staff for the most part was friendly and service oriented. The bad parts were. The water smells, sulfur (rotten egg smell). The water was off one night for a while and when it came back on it was gray. I think they may have tried some type of filter to kill the smell and it may have gotten better for a couple days but still smelled when we left. The dinner menus are limited and after about 4 days you pretty much have exhausted the choices. Last year you were able to go next door to Aura and have dinner and one of their restaurants and that helped break things up and made for a nice evening, they have taken that away. The worst part of the week was the long wait and slow service in the main restaurants. One night after being there for over 2 hours and still not getting our entrees we just left and went to the grill. At the grill they were sorry for our problems and were going to fix us a special dinner, so we gave it a try. After about 35 mins it was about 9:30 and we had started trying for dinner at 6:00, we got up and left out of just frustration. After our week at Sunscape Sabor as they call it now, I would need a really good reason to go back.
- Official Description (provided by the hotel):
- Unlimited-Fun® with all Sunscape resorts amenities will be available effective April 15th 2013. A place where everyone will find a place that suits them perfectly. We are the largest beachfront resort along with its larger variety of room categories and services in Cozumel Island.Vacations at Sunscape Resorts & Spas are unforgettable adventures offering lively, exhilarating, and affordable Unlimited-Fun® vacations now in Cozumel Island. All your fun is included at Sunscape, including day and evening activities, top-shelf spirits, and limitless food and beverages – a new and better way to have it all! Swim all day, dance all night, relax in the spa and dine anytime with no restaurant reservations ... more less
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- Also Known As:
- Sabor Cozumel Hotel Cozumel
- Wyndham Cozumel Hotel
- Cozumel Wyndham