Upon entering the facility and for my whole stay, a fowl sewage smell was present throughout my stay in the lobby and both side entrances leading out to the property. This problem was presented to staff and management and ignored. After being assigned five different rooms due to air conditioning problems, bug issues, water and plumbing issues - spending the first four days speaking with staff and management and moving myself with little help from staff and management - the only issue remaining with the fifth room assignment is existing air conditioning issues. Overall, the staff and management would ignore and try to brush away problems. I look forward in going home.

I needed a break from everyday life and this was the place to do it!

I stayed at the resort from April 23rd-April 29th, 2008. Everyday there was something new to do and someone new to meet. Though I came as a stranger, I left feeling like a friend.

Every morning I was greeted with smiling faces and wonderful food. La Isla, the buffet restaurant, always had a great variety of foods to choose from for breakfast, lunch and dinner. Robertos, the Italian restaurant, and Mosaique, the Asian restaurant, offered a delicious menu including the appetizer, entrée and dessert. Oh, and the presentation – exquisite! The wait staff was prompt to serve and could not have been more courteous. The beach area was clean and there were plenty of lounge chairs. The spa treatments were incredible and the price could not have been better! I took the opportunity to go snorkeling, sailing and learned to windsurf. The Activities Staff did a great job at getting people involved in the daily activities, which helped to greatly heighten the experience. At all times, there was someone available to assist you with any needs you have. The Night Manager, especially, was very professional, friendly with all the guests and made every effort to help.

I strongly recommend this resort and have no desire to look elsewhere for my next trip to Cozumel. I will be visiting again soon.

Thank you, to all the wonderful staff members, for making this vacation unforgettable!

With Love, from Minnesota.

After reading several negative reviews, I was a little bit worried about what this resort would be like. We traveled from Toronto and had two hotels in our price range (aka: under $750/week all-inclusive). The other hotel we were considering was Hotel Cozumel, and after seeing both properties, I was very happy that we opted to stay at the Wyndham.

I think most of the negative reviews were due to the fact that those travelers must have paid more than we did for our package. The hotel has a huge price range for one week, and we got in on the low end. My advice would be to watch the price for a few months and determine what the low end is from your departure city, then jump on it when it reaches that, because in our case, less than 5 days after we booked, the price jumped by $160.

Overall, we had a great time in Cozumel and found everything about this hotel to be good to excellent. Check-in was quick and friendly, and every interaction we had with the front desk staff was without issue. When we asked to change our room (we were originally given a room with two double beds), it was not a problem. In fact, the new room we got was much better, and despite the fact that it wasn’t an “ocean front” room, we could hear the ocean and see it from our front door!

There were a number of complaints about line-ups for the bar. The only time we observed this was between 12-2, and the longest line I ever waited in was 10 minutes. People also complained of a “sewer smell”. I noticed a faint odor near the Sabor section, but there was no problem around either pool, the restaurants, or our room. One of the other things that people complained about was the hotel advertised itself as having a swim-up bar, but in reality, it was a smoothie bar. What was reported as a negative was actually one of my favourite things about the hotel! The smoothies are delicious, and there are several varieties, some made without milk.

The food at the buffet got a little repetitive towards the end of the week, but what resort doesn’t? We liked that there was always a variety of fruit, and a regional Mexican dish added to the usual selection of pasta, rice, veggies, and meats. Overall, the buffet’s selection of food was on the small side, but there was always something appetizing, and I’m a picky eater. The only part about the buffet that was seriously lacking was the desserts: many of which were strange gelatin-based creations. Some of the best sweets were the pastries and buns available in the morning, which were always a little bit different. I ate so many over the course of the week that I lost count! As for the full service restaurants, we tried Roberto’s and Mosaique, and preferred Mosaique. The atmosphere and service at both were excellent, there is a huge menu to choose from, and the quality of the food passed my standards – and I’m used to the downtown Toronto dining scene, which is excellent! Make your reservations early and you shouldn’t have a problem going to all three.

We did one of the 2 Reef snorkel trips offered by the hotel and it was an excellent value. For $25/person we were out from 1-4pm. The resort also offers daily scuba dives and a night dive. Considering that you can’t get to town and back for less than $28, it was one of the best deals we found for a day’s entertainment. Another way to do some super-cheap “sightseeing” is to head south down the beach and check out San Francisco, Playa Mia and Mr. Sanchos. It’s a 20-minute walk down the road (south) from the hotel.

If you’re thinking about going to the Wyndham, you should consider a few factors. Cozumel is paradise for snorkelers and divers, but if you don’t dive, you may want to look for resorts elsewhere in Mexico or Cuba for a better deal. Also, it is wise to budget an extra $25-$50 per person per day if you want to do things like see San Miguel, snorkel, or do day trips to Playa del Carmen or parks on the island. The taxis on the island are regulated by the government, and fares are very steep. It costs $14 to go to town (one way) and $10 to go to Chankanaab.

Top Ten Lessons Learned While in Mexico:
1. TAKE GRAVOL if you plan to take the ferry into Playa del Carmen. I learned this lesson by losing my lunch in front of about 100 people.
2. Do NOT get into a cab on the mainland unless absolutely necessary. If you are planning to go to Cancun or Tulum, take a Colectivo bus instead. It will be approximately $4 each person, each way.
3. The best price for alcohol we saw was at Chedraui, the “Mexican Walmart” at the south end of town, just past Jimmy Buffet’s Margaritaville restaurant.
4. It is perfectly safe to rent a scooter. The roads are in great shape and you will be ok if you drive slowly and avoid driving in town.
5. Bring water shoes. This is a must for the hotel especially.
6. Bring the most intense sunscreen you can find, especially if you plan to snorkel. The sun will find any exposed spot of skin and bite it.
7. The best snorkeling site we found was the Money Bar (formerly Dzul Ha). You can rent a locker there for $2 and snorkel as long as you want for free. Many dive tours come to this exact same spot and charge people $40 each.
8. If you plan on buying souvenirs like vanilla and booze (and can’t make it to Chedraui) you’ll find better prices on the mainland. Don’t bother with the souvenir store at the airport, everything there is totally over-price (example the $3 bottle of water).
9. Time-share people are everywhere, including the hotel lobby. Walk right on by!
10. If you’re considering upgrading to Sabor, I have to weigh in and say it’s probably not worth it, unless it’s spring break (or another time the “regular” section would be swarmed with kids) or you are incredibly picky about food.

Well I guess you get what you pay for...we booked our trip through Liberty Travel online at the last minute. The positive point (which is always a good place to start) is that the food was fairly good. It definately wasn't amazing but it was amicable. Also I had an amazing massage at the spa. No bargain but very well done. Here are the many negative points some of which was more to due with Cozumel rather than the fault of the hotel. It was also more to due with the fact that if I had researched better I would have known that the beach wasn't anything special. It was a pretty color of blue from the land but not the clear warm water smooth sandy beach that begs you to swim and play. It was a dark, rocky, cold beach that begged me to head for the pool. Which would have been great except for the children's entertainment that goes on sporadically throughout the day. Hey it is a family resort but since I just work with little tykes and have none to call my own at this point...the pool was not an oasis of relaxation. We had not shelled out the big bucks to stay at the Sabor Adult Only section (which would have been smart)...so we chilled at the time share section..."illegally". The only time we had to deal with anyone saying something was when we tried to get a drink at the bar. However, the quiet pool and the shaded lounge chairs on the beach was our salvation. It took some exploring to find but it was there and we used it our entire stay. Our room had some issues...a cockroach...since they were at full capacity they could not move our room. Honestly they could not have cared less. They also couldn't have cared less that they only had two full beds and not a king bed as requested. Our phone only partially worked which they sent several people to examine as we were trying to shower and then we could never get it fixed again. Our remote control never worked either. Overall the room was clean but the remodel definately had no attention to detail. Overall it was a good value however I would not go back to Cozumel period. The resort was okay. The front desk staff was unconcerned. The staff in general was friendly. The room could have been better but could have been worse. My advice check out the west coast!