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Wyndham Cozumel Resort & Spa: Traveler Reviews


Wyndham Cozumel Resort & Spa
Carretera Costera Sur Km 12.9 | (formerly Reef Club Cozumel), Cozumel 77600, Mexico
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Traveler Reviews

64% Recommend
3.5 of 5 stars 471 reviews
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Low Rent Faux Chic

Wyndham Cozumel Resort & Spa

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2 of 5 stars
GhengisWan 2 contributions
New Mexico
Mar 31, 2008
2/3 found this review helpful

The Reef Club used to be a nice, relatively inexpensive family place, now it's a corporate, low rent operation posing as chic all-inclusive. Clearly the MBAs made some suggestions as to where they could cut expenses, such as having enough seating for all the diners, helping people with questions and activities and so on. We stood for an hour in the check in line, then stood for close to an hour for some meals. There was always a line for the buffet, and you can only reserve one night at each of the specialty restaurants, which are better. Our room was fairly nice, but the aroma of sewage permeated this side of the grounds, (building 14, near the kids' pool--an "upgraded room"). Many people got sick of the lines for anything to eat or drink and just went into town to eat, or bought food and drinks at the store, as we did.

I will say that most of the workers at this place are very nice, the ones I heard one of the buttoned up management types address as "chico" and "nino." (boy, child). But overall, getting anyone to pay attention to your individual needs, as opposed to as one of the tourist herd, is difficult with a staff to guest ratio like they have now. I miss the old Cozumel and won't go back.

  • Date of stay March 2008
  • Member since January 09, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $236 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Sabor for some Spring Break fun!!

Wyndham Cozumel Resort & Spa

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4 of 5 stars
lelandsquare 23 contributions
Chicago
Mar 30, 2008 | Trip type: Couples
1/1 found this review helpful

My husband and I stayed for 4 days at Sabor for our spring break! We ended up getting upgraded to Aura by day 4 but truly enjoyed our experience at the Sabor-- actually, no complaints!!

First, we loved our room by the pool. We would swim to the bar and our lounge chairs. Plus, the hammock was a lifesaver during the rain.

Next, we had a blast with the rest of the guests. Nara, the activities coordinator, made sure we had a blast.. with tequilla volleyball, flip cup, and relay races.. even though I bumped my head.. it was worth it! We made some great friends hanging around the pool and bar.

A few tips:
Get out early to grab a chair.. stiff competition.. at least 7 am to reserve a chair with a towel.
It is not directly on the beach.. so, make sure to spend some time walking to there.
Make your reservations at Mosaque.. the other restaurants are not as good..
Be prepared for having a lot of fun.. there is no reason to leave the resort..

  • Liked — Sun and fun people
  • Disliked — Not on the beach
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 04, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I do not recommend this hotel for Young singles, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $236 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
You get what you pay for

Wyndham Cozumel Resort & Spa

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3 of 5 stars
hy4 1 contribution
Arvada, Colorado
Mar 29, 2008 | Trip type: Friends getaway
0/1 found this review helpful

We just returned from an 8 day stay at the Wyndham and I have say that you get what you pay for. You pay for a 3 star resort and that is exactly what you get. We had a wonderful vacation and our children had a blast but we learned that we are more the 5 star hotel type and that we are over the all inclusive resort experience. The biggest problems were the lines for food and drinks, dirty dishes everywhere, a lack of bus boys, average food and below average cocktails and a very rocky beach. The rooms are nice/clean and the staff is friendly and helpful, the spa is fantastic. You will have a nice vaction but keep in mind that you are going to a 3 star resort so keep your expectations low.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Traveled with Friends
  • Age group 35-49
  • Member since May 09, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $236 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Adequate At Best

Wyndham Cozumel Resort & Spa

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2 of 5 stars
Landlocked_Divers 1 contribution
Colorado
Mar 29, 2008 | Trip type: Family
1/2 found this review helpful

We are a typical middle class family of 2 adults and 1 7th grader who have been to all-inclusives in Mexico 7-8 times. We don’t have extraordinarily high expectations of Mexico resorts ... it’s Mexico. This one is adequate at best.

BAD –

Food – Same choices every day. Often reheated from the day before. Mystery fish and low grade beef. All 3 of us took pepto bismol during our stay. After a couple of days our 7th grader just stopped eating except for bread and cereal.

Service – Lines for the buffet, lines for drinks, booked specialty restaurants (even tho many empty tables when we did negotiate our way in), stake out pool/beach chairs by 7AM. Not enough of anything for 50%+ occupancy.

Beach – 15-30 feet deep. Sand ok; shelly. So rocky in the water you can’t swim. Why go? If you do, take water shoes, especially for children.

Rooms – No hot water or pressure in the shower. (This was not only at the peak cleanup hour.)

GOOD –

Service – Everyone is nice and tries hard.

Rooms – Clean. A/C good. Hair dryer provided.

Gardens – Wonderful. Best I’ve seen. But this isn’t what we come for.

DIVING –

The dive shop on site is Sand Dollar Sports. We did not use them so can’t comment. We used Dive Paradise (from town – booked ahead) and had a wonderful experience. Sand Dollar Sports doesn’t like it when you don’t use them. They own the pier so you have to pay a pier usage fee to them. We paid the pier usage fee to Dive Paradise who then settles up the transaction when they dock to pick you up. Once, on our THIRD day of diving, Sand Dollar Sports made us pay a second pier usage fee because we didn’t have our receipt with us. They were rude and argumentative and refused to let us board our boat without paying a second time (after having done this whole routine twice before). Dive Paradise is a fabulous operation and we will use them exclusively in the future. www.diveparadise.com.

If you book Wyndham, the best villas are 26-31 (beachfront – ½ beach view; ½ garden view), then villas 20-25 (½ garden view; ½ parking lot view). Villas 10-19 surround the family area with the kiddie pool (which is top notch for kids 8 and under). Actually if it weren’t for the food, this resort is great for kids up thru 2nd grade ... well, if they are happy to stay at the pool and not swim in the ocean ... so why go?

  • Liked — Proximity to ocean for diving
  • Disliked — Food
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay March 2008
  • Visit was for Other
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since March 29, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $236 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
No, no, no to Wyndham for Families!

Wyndham Cozumel Resort & Spa

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2 of 5 stars
jmarizza 1 contribution
denver
Mar 29, 2008 | Trip type: Family
0/1 found this review helpful

The bad- the service is horrible, and we are not high needs type of people..no towels, " in 10 minutes" was always their answer. Wait 30 minutes to get in restaurant, wait 20 more to get pasta or eggs...always were booked at restaurants others than buffet but when you walked by those restaurants they were empty! The smell of sewage when you walk to your room. Long lines for drinks. Hard to find water to drink. Overpriced convienece store ($18/ bottle/ sunscreen). The pool was small...the pool with the slides is for ADULTS ONLY-SABOR- which is bs.

The good- nice beach for kids to play in sand and swim. Some staff are helpful and honest...but beware,we left with a bad taste in our mouth and will not return to this hotel for certain. Breakfast always had a good assortment of fruit. Coffee was good. A/C in rooms worked well. Snorkeling off beach is pretty good, especially if you go near the litte "boat wreck".

  • Liked — Location
  • Disliked — Poor service, felt like a rip-off
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since March 29, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $236 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Wyndham Cozumel Resort & Spa Also Known As

Address: Carretera Costera Sur Km 12.9 | (formerly Reef Club Cozumel), Cozumel 77600, Mexico