Deep Life is listed twice on TripAdvisor - both in Cancun and in Cozumel. We dove Cozumel, but left from Cancun (PDC), so my review could apply in either location. They are ranked #1 of 115 tours in Cancun, but not as high in Cozumel, simply due to lower # of reviews, not # of stars (and, probably, to TA's ranking system).
Our experience with Deep Life was not exactly as we had hoped, yet Eduardo and Deep Life still get 5 stars from us due to professionalism and outstanding customer service. I'm sharing our story so you'll know how he stood by his word even when he didn't have to (and other dive companies may not have). I believe you can trust Eduardo to make sure your experience is as he promises, based on what happened with us.
Our dive in Cozumel was arranged via email in advance - (except the exact date). We wanted a short refresher course and two dives. I emailed several companies a few wks before our arrival and based on responses, we chose Eduardo. He sent detailed information, incl. explicit directions for catching the ferry from Playa del Carmen, right down to GoogleMaps with street views of where to park, buy tickets, everything. It was all very accurate and we arrived at the marina right on time. Seriously, his instructions were flawless!
He charged $20US for the refresher and $78US per person for two dives, incl. lunch on a beautiful beach. We supplied our own transportation to Cozumel (w/ Eduardo's helpful directions), but he also offered full-service hotel pick up to marina drop off on Cozumel for an addt'l fee.
To help you plan costs: Ferry was $12US from PDC to Cozumel. Eduardo advised not buying round trip and it was good advice. Our outbound ferry co. (Waterjet) tried to talk us into a RT fare, but we declined, based on Eduardo's advice. On our return, we reached the ferry in Cozumel 30 min before the OTHER company (Ultramar) departed. Had we bought RT on Waterjet, we'd have waited 90 min. We preferred Ultramar anyway (you could actually see out the windows, more choices in seating, entertainment ((tips expected)), better A/C). Our cab fare was $10US each way (ferry to marina). Our dive boat left at 9:30 am, returning around 3:00 pm.
The only problem we encountered on our day of diving was the boat we had expected was already booked and Eduardo had arranged a different boat instead. We did not know this until we got there. The new boat was smaller, no upper deck and no shade canopy. There were 5 divers total; we had enough room, but not quite as nice as the one w/ the deck and shade canopy we'd expected from Eduardo's emails. For some, it would not have mattered, but our group included my 23 yr old who wanted to lay on the sun deck during the 1.5-2 hrs to and from the dive sites, and myself who would have enjoyed the shade of a canopy.
I called Eduardo (who was not with us) and he said there was a problem with the original boat so he'd had to arrange another. To be fair, we had only finalized dates the day prior, so he didn't have much time to reserve a boat, but had we known about the boats, we could have selected a different day.
Even so, our dives were w-o-n-d-e-r-f-u-l, as Eduardo said they would be. Our OW instructor, Miguel was excellent; good with my 12 yr old, easy to understand and knowledgeable. He stayed close to my son the entire time. We saw the biggest moray eel I've ever seen, a huge shark (don't know exact size, but when it's a shark, it's big) lobsters, groupers, parrotfish, and much more. Miguel took photos and burned to a CD for us for $40 - more reasonable than we've paid for dive photos before. We dove Palancar and Santa Rosa and Palancar was absolutely gorgeous! Miguel suggested a great restaurant (La Mission) called a cab to take us there and met us at the restaurant with the CD.
When we returned to our hotel, Eduardo called to apologize for the change in boats and offered to personally take the three of us cenote diving at no charge. This, to me, was unbelievable. That he would extend such a generous offer to make up for the change in boats to ensure our experience was all he had promised it would be is unheard of. We couldn't take him up on his offer (our choice) but he definitely gained 3 customers for life, and solidified his reputation as one of the top diving companies in the Mexican Riviera.
No wonder this company is rated so high on TA...they are #1 (as of today) in Cancun Tours, which is how I found them. Once again, TA comes through... Love my free-open-24-hrs-travel-agency!
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