We arrived to Cozumel an it was a nice small quaint airport. Beware of the Solicitors that jump you as soon as you walk out the gates to catch your shuttle to the Hotel. They tell you they are from Iberostar and then bombard you with time shares and tour packages.

The drive from the airport to the Hotel is about 15 min. and comfortable enough.

When you arrive through the Iberostar Gates, the grounds are kept lovely. The front lobby is very nice and tropical. The service on check-in is good and the staff are very welcoming. We had some issues with our room"s" as we had to change three times because of the odour. They try and tell you it's a tropical smell and it is normal...and it most likely is, in the majority of the rooms. The Odour we experienced was that of suage ventilating up through the drains in the shower and sink. Try to get a room on the top floor as opposed to the ground units and cover your drains with a damp towel. It Works! It is really not thier fault, in fact it is a problem on the island as a whole, due to thier systems. However; that being said...the staff where VERY nice and accomodating in finding us an alternate room. All the rooms where spotless! The grounds are beautiful with lush tropical foilage everywhere. Although the resort has many rooms....you always feel relaxed and like you are almost alone in you own tropical paradise. The pool was clean, but very cool. The food was good, lots of variety to choose from and well presented. The staff are FANTASTIC! Always smiling, polite and eager to answer any question you may have. The evening shows are not Vegas Quality, nor would one expect them to be...but they areentertaining FUN!, and interactive. My Husband was crowned Mister Iberostar 2010!!!!

While on the Island....DON'T bother with the tours, very expensive! Go on your own...the Island is very safe and only one road that goes around the entire island. We rented a jeep for the day and had a wonderful time visiting all the beaches and the ruins. What it would have cost for one person to take a tour, covered our jeep rental for the day and the admissions for several attractions plus Lunch, Dinner and Mojitos all over the island. Most people in Cozumel speak English, so don't get worried about asking for directions. The village of Cozumel is nice, but a real aggrivation to shop in or just walk about. There is'nt a moment that someone is'nt harrassing you to buy something. Not relaxing at all.

Overall...we loved the resort and the service. We found it to be a very relaxing environment. If you love to read and not move around too much...this is the spot for you. If you are a diver...this again is the spot for you. If you are looking to be culturally enriched, don't bother. I think I heard some Mexican Music Once in the seven Days we were there.

So would we go back? We are both "On The Fence". A VERY nice place with EXTRODINARY staff...we don't regret the trip and are happy we experienced it, but I think one time to Cozumel is enough.

However...we would stay at an Iberostar Resort Again!

A very neat layout. A little confusing at first, but you feel you have your own little house to enjoy your vacation. It was great gathering for dinner each night. All the people meet for drinks in the large open air lobby prior to dinner. Lots of fun meeting new people, everyone was having a great time.

Plenty of entertainment. We never even went to the pool, rather, we rented a car and travelled the island. We used Dressel divers on the property and they were great. Small groups and very knowledgeable dive masters.

This would be a great place for kids. The water is shallow out front. Lots of fish. Even saw a couple of sting rays. The beach is rocky, but almost all beaches on the western side are. If you want sand, go to Cancun. This Island is for diving.

This is a very good hotel for the money. It was very nice and it was exactly as we expected. A good 3 1/2 to 4 star property.

I agree with everything in "Beauty is in the eye of the Beholder". If hard beds are a problem, ask for a foam topper. All the dive staff are great: Matti, Jake, Sophie, Octavio (from Playa), Che, Kate, Antonella, Isobella, Nats, and Jeremy. They will work with you to make your dive experience unforgettable. It was my fourth visit and I can't wait to go back.

We just returned from a week's stay at the Iberostar and couldn't have asked for a better vacation. The resort grounds are beautiful & well maintained. Don't be surprised if you go out on your deck one morning and find "a friend" has come to visit as there are iguanas everywhere. The rooms are a little small but comfortable, they should consider having a few more TV channels in English for the non Spanish speaking guests when you just want to chill out in your room. There is NO internet access unless you want to go sit in the lobby and pay a small fortune. In my opinion it is not worth the price or the time. Do not buy the International calling card because they charge you for each 800 number you call and the calls are $1.00 per minute. Get an international calling plan on your cell to keep in touch with family/friends.
The food was good but got a little repetitive, a little change everyday would be nice. Don't get me wrong it wasn't bad for all inclusive.
My 19 year old daughter had a great time but for my 13 year old son there really wasn't a lot for him to do and he seemed to get bored but he also only wanted to do a couple of the activities. I can't say enough about the staff, especially the Star Friends. They are all very friendly and entertaining but Luis & Rafael stand out to me the most . They will get you involved in several activities & shows if that is what you want to. If you choose not to participate it is still fun to watch. They also put on a good show every night for your entertainment but it starts a bit late at 9:45. The Disco also opens a little late from 11pm-2am and it was never very crowded.
The beachfront is very rocky so it's definitely best to go down the ladder at the end of the pier if you want to swim or snorkel. Also bring a pair of water shoes. Dressel divers has a 1st class dive shop right on the resort, we dove with Kate who is absolutely amazing. She takes her time & points out everything while on your dive trip. She also took extra care to watch over our 13 year old and made sure he was always doing ok. Definitely book your dive trips early online for a discount. The boats were never over crowded and there were 8 or less people to a group.
If you want to leave the resort for talk to Carlos at Traffic tours (right on the property), he is very informative and the pricing was better than you could find online even booking early. We also rented a Jeep from Thrifty on the hotel property, very convenient and a fun day out. We will definitely be going back as soon as possible!