We stayed at the iberostar from 16th june untill 30th june and found everything just perfect, the food was great with a wide variety, something for eveyone, the grounds are lovely, clean and very pretty full of all kinds of wildlife, the beach very peacefull and great for snokelling. The staff and service very good indeed. Overall we had a great hoilday and will be returning next year. A big thankyou to iberostar and all the staff for a lovely hoilday.

I would highly recommend the Iberostar. It was my first trip to Cozumel and my husband and I loved it. The staff was absolutely excellent. We couldn't have been happier with their responsiveness and friendliness. It was also our first experience at an all-inclusive and it was sure nice to be able to get a drink and food whenever you wanted it. The food was really good although after eating it for 4 days I was a little tired of it. Lunch was not impressive, however. The hamburgers looked a little questionable, but the guacamole and chips were delicious. Breakfast and dinner were tasty. The tacos at the Mexican a la carte restaurant were great. As was the tortilla soup. We were unable to get reservations for the steak restaurant, but another couple told us the steaks were good.

The room was nice and clean and except for the super hard bed, I thought it was fine. Bring your own conditioner and lotion! They provide shampoo but not conditioner.

I have never snorkeled before so I have nothing to compare it to, but I spent every available moment in the water trying it out. I loved it and never once went to the pool. The hotel will only let you use their equipment for an hour a day (although there is no one timing you if you are late bringing it back), so I wish I'd purchased my own equipment. Otherwise it is $15 to rent their equipment for 24 hours. The roped off area around the hotel that you can safely snorkel in (otherwise you need to be on the look out for incoming boats) got to be a bit tiresome after 3 days of snorkeling, but you can purchase an excursion through the hotel or the FunJet crew to check out Columbia and Palancar reef. If you are seriously interested in snorkeling, be aware that the 3 hour tour they offer aboard a Catamaran includes 1 1/2 hours of boat time (which they failed to mention). It ended up being only an hour of actual time in the water. Columbia reef was amazing and because it was more shallow than Palancar, we were able to see more of the coral and fish.
The beach is nice and clean, although as other reviewers posted, it is rocky. I would bring water shoes if you plan to take a dip in the ocean.
All in all, I would love to go back to the Iberostar and was very sad to leave.

We just spent 5 days at the Iberostar with five kids and envy the Europeans who get to spend 2+ weeks there! This property is so beautiful, with a fun layout of twisty paths and colorful huts decked out inside with a luxurious feel, each with their own hammock. While kids have some things to do, it is more geared towards adults.

Everything feels very new, they had a lot to fix after the hurricane and they are totally decked out. The diving is so close you barely have time to get your gear together on the boat before you jump in. You may want to use the diving school if you are a new diver though, before you hop on the regular dives. Snorkeling is best near the pier, I really think there are 800-1000 fish there.

The food, ohhhh, nothing tastes good since I've come home. They have such a huge variety and every meal have different selections so you can't possibly be bored. At the buffet, sit and give a drink order before you get your food or the servers will ignore you. The mexican restaurant was so-so but the steakhouse was really great (you need to plan ahead and make reservations for these).

Every night they have silly shows to watch, an audience participation thing or dancing. My kids were always spotting lizards and loved the flamingos and other birds on the property.

We wondered how the weather would be and it was fine, it would rain once a day for 15 min and then the sun would come back out and everything was fine-

Cons: The kids club is fairly dismal, a teeny room that can't really fit more than 8 kids. They do leave the room a lot though, and the staff over the kids do a good job. It is far from downtown, if you want to go there every night you may want to stay closer to town. The pillows are soooo awful and lumpy, try to bring your own. Hard beds but they were swapping out mattresses, so that may get better. The beach is buggy in the evenings so bring some bug spray.

Wonderful Resort & Incredible Staff

I stayed at the Iberostar from June 26th-July 1st. I traveled with 7 other family members. We had a total of 3 rooms. We all had an excellent time. There were so many things I liked about the resort but the best thing about it was the excellent staff. From the moment we pulled up to the curb at the resort until they loaded our bags when we left, we had outstanding service. The maids kept our rooms clean and our minibar stocked. They also left towel sculptures and flowers on our bed and in our bathroom each day. The maids returned each evening and turned down our beds, left chocolates and more flowers. The rooms are kind of small be we spent very little time in them so it did not pose a problem for us. The bartenders always took great care of us. When we were at the beach or at the pool there was always someone coming by to see if we needed anything. There was always plenty of food and many different things to choose from. You have to try the ice cream, it is wonderful. The waiters were at our table checking on us every few minutes. We met two of the chefs, Maria and Oscar. They visited us at our tables a couple of times to see if we were happy with everything. Oscar told us about his favorite milkshake he likes to make with the cappuccino ice cream and before we knew it he was standing at our table with the milkshake. He made it special for us so we could try it. The "Star Friends" are the people who are in charge of the activities, dance lessons, games, competitions, etc... They also are performers in the shows each night. These are some of the hardest working people I have every seen. They would get there at about 8:00am each day and didn't leave until after midnight most nights. They were on the go all day long. They truly played a huge part in making our vacation so special and by the time we left we considered them friends. Laura, Greta, Christian, Leo, Fernando & Ismael kept us going and entertained each and everyday. We really miss them all. Thanks to all of these wonderful people we had an outstanding vacation. Great job Iberostar!!