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Iberostar Cozumel: Traveler Reviews


Iberostar Cozumel
Costera Sur, km. 17,785, Cozumel 77600, Mexico
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Traveler Reviews

86% Recommend
4.5 of 5 stars 1,060 reviews
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Our Best Family Vacation

Iberostar Cozumel

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5 of 5 stars
MakeTheMostOfIt 1 contribution
Larkspur, CO
Jun 14, 2006
21/21 found this review helpful

Our family vacation (5/27/06 - 6/3/06) to the Iberostar all inclusive on Cozumel was fabulous and a super time. I would recommend this location to anyone.

We had never been to Mexico. The Iberostar reviews seemed pretty good, even with the hurricanes from last year. The resort has recovered very well and offered excellent services in every area. (Yes, the jungle is still very damaged, so don't bother with the jeep tours, horseback tours, or renting a car or moped - we didn't do any of those because there was no jungle to see!!)

Our room was a little small (we were rarely there so it didn't matter in the least!), but perfectly clean, the AC worked great (also a nice ceiling fan for when the AC was too cold), no bugs or critters inside, and the electricity worked fine for recharging a digital camera. Our maid service was superb and we difinitely tipped her on our departure (do you know maids there make $4.50/day?? - our Apple rep didn't tell us that, another British tour director mentioned it in her group intro talk!). We loved the hammock on our deck and would recommend the 2nd story room.

The all inclusive food and bar service made the trip wonderful (no stress about worrying who is ordering what and how much does it cost, etc). The Iberostar had so many selections for every meal and such a wide variety that even after 7 days I still had not sampled everything. The food was extremely well presented (lots of fun carved items), tasted great, and it was a wonderful experience to try new things as well as having some standard "American style" food to fall back on if you weren't feeling experimental. The bar service (we loved the swim up bar!!) was quick, friendly, and every drink was great. We also tipped these guys on our departure (again a recommendation by the Brit tour director).

You will not believe all the activities to do at the hotel...we had lots of fun with the sea kayaks, catamarans, snorkeling off the pier (yes, the reefs are a bit damaged by the storms, but you can still see a few fish), dance lessons, water polo, water aerobics, step aerobics, pool volleyball, beach volleyball, and on and on. They had a beach picnic mid week that was great and had live music. They also had a group come in and do an Aztec dance that was very cool (my daughter was chosen to be the participant, so she now has an Aztec brother!) There were activities for all ages (we had a 13 and 17 year old but there were people with younger kids having lots of fun too). We were amazed by the young people running the hotel activities. They are friendly, helpful, and energetic....doing the activities with guests all day and then they do the entertainment at night!! We enjoyed all of the activity organizers. One hint...invite them to have lunch with you. They are interesting to talk to (and they cannot eat in the guest area unless invited to do so...another hint Apple did not tell us). Tip the activities people if you enjoy what they have helped you with!!

We would not recommend the dive shop at the Iberostar (Dressel divers). It was our mistake (and our Apple rep) that we did not remember to ask for our free dive, so we paid full price (which is much more than other shops) and then they would not give us a refund. The dive/snorkel tour we did with them as a family had some problems. Our two certified divers got put in a group with people learning to dive, so they had to wait for their training, making the dive time shorter and not as good. The snorkeling leader was helpful when you swam up to him for help, but I think if one of us would have drowned, he would have never known.

Our Apple reps at the hotel were very friendly and did a super job getting us from the airport to the hotel and back. They messed up a few times and since this was our first trip w/Apple and to Cozumel, we didn't know better. You sign up w/Apple for extra trips like parasailing. We thought once we were signed up, we just had to show up at the pier as instructed by Apple. Bring your receipt!!! Turns out you always have to bring your receipt - and not your visa receipt it is the other one they give you. Again, this was a bit our fault but the Apple rep could have told us. Their introductory talk could have been much more detailed, especially since they knew this was our first trip (we listened in on the Brit's tour director and she told her group a huge amount of information, including how to bargain when shopping (offer half and walk away), how to negotiate your taxi fair before you get into the taxi, the fact that Punta Sur was still not open to the public because of the storm damage, etc). We learned from our taxi driver that Chankanaab Park was not open yet either....our travel shop should have told us about both of those closings.

Finally - the time we went had some to do with the great experience we had. Late May is barely the start of the hurricane season (although luckily for us the weather was perfect all 7 days!) but it was a slower time at the hotel which we liked. There was no hassle waiting for food or finding lounge chairs (yes a few people put their towels out at the crack of dawn to reserve them, but we found some each day) because the hotel was not as full.

We had an awesome family vacation and would do it again in a heartbeat (if we had that much money saved up again!!).

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
Awesome......will definately return soon!!!!

Iberostar Cozumel

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5 of 5 stars
A TripAdvisor Member
San Antonio, Texas
Jun 13, 2006
15/16 found this review helpful

Wonderful people, food, activities ................had an awesome time. The staff are wonderful and really go that extra mile to make you feel welcomed. Will return to Iberostar very soon. Make sure you get to the spa and treat yourself.........massages with Naomi and facial/body scrub with Jenny. Excellent bartenders......waiters and hostesses were very friendly and professional. Gentlemen, make sure you take a pair of slacks in order to dine in the Mexican restaurant. I hightly recommend attending the shows each night.....the staff really try hard to get everyone to participate. Leo, Ismael, Fernando, Christian, Alex, Fernando and others made participating in activites fun. Met wonderful people from England, Missouri and other parts of Texas. Great place for families, honeymooners, celebrations and family reunions. Please feel free to contact me for more questions and/or additional comments.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Member since June 13, 2006
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
Heaven on Earth

Iberostar Cozumel

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5 of 5 stars
A TripAdvisor Member
Colorado Springs, Colorado
Jun 10, 2006
43/46 found this review helpful

We just returned from the Iberostar Cozumel. We stayed from June 2-9 and as it says in the title, it was Heaven. Basically nothing could have been better, especially considering there was just a hurricane a few months ago. I think if anything, the Hurricane just gave them an oppurtunity to improve. I've looked at pictures from a few years ago, and everything back then was very different and not nearly as nice and breathtaking as it is now including the restaurant, lobby, and flamingo pond.
FOOD- 9/10: The selection at all meals was always wonderful. The food was displayed beautifully and it tasted just as good as it looked. I'd recommend the pasta, fish, chicken, and breads. All the desserts were amazing as well. The only thing that could have been improved was the beef at the main restaurant. It was often undercooked and almost raw. Some of our favorite waiters were Enrique and Eduardo who were both very funny and very attentive to our needs. Maria, who works in the main restaurant kitchen, was very nice as well. She always had a smile on her face and always asked us how we were and how our stay was going.
ROOMS-9/10- People who say that the rooms are too small don't know what they're talking about. The rooms were plently big and had many features including satellite TV, a minibar, and a safe. My only complaints were that the beds were a little too firm for my liking, and the room was a little musty if the air conditioner hadn't been going for a while, but the bathroom was great and the maids were wonderful and restocked our minibar every day.
POOL-10/10: There are two large pools which are seperated by the bar and they both were just great. They were very large, and being a competitive swimmer, I enjoyed that. There was plenty of room to practice my technique and do laps. The bar at the pool and all the other bars, for that matter, were great, as well. Some of my favorites are the margaritas, coco locos, and pina coladas.
BEACH AND OCEAN-10/10: I guess it depends on what you like, but I think the beach was perfect. It was very large and you can walk along it easily without water shoes. However, it does get rocky as soon as you enter the ocean. I liked that, however. Some of the best snorkeling was in the very shallow water. There are sea urchins, hermit crabs, and unique anemones. Under the dock is probably the best place to find fish. There are hundreds under there and many different kinds as well. Feeding them is probably the funnest part. Just get some bread, and they'll basically jump out of the water for it. While snorkeling, I saw many things including eels, barracudas, rock fish, anemones, sea urchins, crabs, lobsters, string rays, and many types of corral.
THE RESORT GROUNDS-10/10- The grounds were just breathtaking. Palm trees and tropical plants are everywhere and lend even more to the feeling that you're in paradise. The flamingos and iguanas are great as well. Expect to find iguanas and small lizards all around but they won't bother you. Look for the macaw right outside the lobby, too. He attempts to say Hola and other words. Also watch for him at about 8:45 in the morning walking to his perch from his cage on the other side of the resort. Look for the two green parrots in the cage behind the snack bar, too. They are very nice and talkative.
LOBBY AND GIFT SHOP- 10/10:The lobby was great. It's open on basically all sides to the outside, and that was really cool. The furniture is nice as well. The gift shop was awesome. It had a huge selection of tequila, cigars, clothes, and many other souvenirs as well.
OVERALL-10/10: The Iberostar Cozumel is all you could ask for in a resort. It has great rooms, amazing pools, a beautiful beach and grounds, delicious food, and overall great service. I would highly recommend this resort to everyone and I personally will definitely return as soon as possible.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Member since June 10, 2006
  • I recommend this hotel for Young singles, An amazing honeymoon, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
A wonderful resort

Iberostar Cozumel

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5 of 5 stars
A TripAdvisor Member
Edmonton, Canada
Jun 9, 2006
14/17 found this review helpful

We are a family of four who were at the Iberostar with our 2 young children for one week. We were highly impressed by the enthusiastic, friendly staff and by the obvious effort that has gone into repairing the resort after the hurricane. The food was very good and the pool areas were great. There was never a shortage of lounge chairs or space. My husband went diving with the dive shop on site and enjoyed that too. The only downside that we can mention is the beach. It is not suitable for walking into as the rocks start right on shore. If you never leave poolside, this isn't an issue. A walk about 10 minutes down the beach took you to the Occidental Hotel which did have a nice sandy beach but was too far away for our young children to be carried to. We heard from others that they were happy with that resort. The majority of guests at the hotel while we were there seemed to be from the U.K or from Texas.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2006
  • Member since March 08, 2005
  • I recommend this hotel for An amazing honeymoon, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $260 (year-round)
Absolutely fantastic!!!

Iberostar Cozumel

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5 of 5 stars
A TripAdvisor Member
Jun 5, 2006
26/29 found this review helpful

Everyone must come and visit the Iberostar Cozumel. I have just come back from a two weeks holiday with my husband and two other couples. We stayed from the 17th - 31st May and must say that it is by far the best complex that my husband and i have ever stayed at. Firstly, all of the staff from the waiters, maids, gardeners, porters to the star friends team are so freindly and always smiling. Infact we made quite good freinds with the star freinds team while we were there as we were chatting and drinking with them quite allot after the shows. All of their performances were great, they work so hard and such long hours they desrve lots of credit for what they do.
The rooms were cleaned everyday, and linen too!, the hammock is a great touch and with a beer fridge in the wardrobe a beer on the hammock was great!
The food was very good and there was always something for everyone. The drinks were good, i particularly liked the miami vice cocktail.
The hotel has been transformed in 4 months because of being hit twice by the hurricanes of 2005 and we were shown photo images on the projector the night before we left of the devastation that was caused by them. The amount of work that has been put in for it to get back to some normality for us tourists is unbelievable, they are so grateful that we still came to cozumel. I would definately go back infact i miss it already.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2006
  • Member since April 10, 2006
  • I recommend this hotel for An amazing honeymoon, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $260 (year-round)
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Iberostar Cozumel Also Known As

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico