This was our third return to this beautiful resort. We normally like to change things up but something about this hotel keeps us coming back. It might be the amazing staff, from the groundskeepers to the managers, they all do an outstanding job and are always ready with a smile and an Hola!
It baffles me that there are some negative reviews for this hotel. We've stayed at many top rated hotels, and while the rooms here are a "little" outdated, I really can't find anything wrong with this hotel, and who the heck stays in their room while in paradise anyway??
So, to break it down:
The beds are hard, but we actually prefer them that way, and we slept great every night. The mini fridge in the room is restocked every day, the maids do a wonderful job cleaning the rooms, and always leave some surprise in the room, whether it be chocolates, a plate of fruit, some cleverly folded towel animals, or the beds decorated with flowers. Water pressure is not the greatest but who cares. There was enough room for 2 adults and 1 pre-teen to put away all our clothes and other things. Love the Palapa style of the rooms, so much preferred to the high rise hotels. Loved the hammock on the little porch. Loved watching the animals roaming around in the morning while enjoying a cup of coffee.
I think the food this year was even better than last. Lots of options, all day long. The wait staff is friendly and courteous. Wilbert and Carolina were always smiling and fun to talk to. Monserrat was very sweet and made me the most amazing salad.
My husband does not drink, but that didn't stop him from spending lots of time with Alfonso and Nikolas at the pool bar. It was wonderful to be greeted with a big hug and kiss by Nikolas when we arrived. All the other bartenders were great as well. I don't remember everyone's names, but David at the beach bar, and Juan at the entertainment bar stand out as well. I only drank the sparkling wine (delicious!), but my daughter enjoyed all the non alcoholic beverages they prepared for her.
Wow. I can't say enough about them. Yohas (and I'm sorry if I got your name wrong) was funny, entertaining and just great the entire time. I enjoyed my morning stretches with Tania and Fabiola every morning, they are both very sweet. Marixa was great, we enjoyed her company very much. Guillermo, energetic as ever. Francisco was sweet, fun, and I enjoyed playing Bocce on the beach with him very much. And Irving, my love. You were awesome all week. There is someone I left out, he was not around much the week we were there, so I don't know his name, but he was great as well. If I left anyone out I apologize, but every single one of you is incredibly talented and were a joy to be around. The shows were great. Oh and winning Perfect Couple was definitely the highlight of the shows, at least for my daughter. I can't get the picture of my husband with that "thingy" on his head out of my mind......The Vegas show was amazing.
Beautiful. Look at the pictures, they don't lie.
It's a rocky bottom at the beach so not the easiest ocean to walk into, but you can swim off the dock, the water is incredible and the fish are abundant. We left a shell with our names on the Tree of Shells last year, and were delighted to find it still there. We added this year to the shell and put it back up. I'll be curious to see if we can find it next year when we go back. There are plenty of Palapas and palm trees on the beach, so shade is easy to find.
Awesome as always. My husband and daughter enjoyed their dives, and I loved being able to snorkel above them to take pictures.
The little "shop" at the Beach:
Juan Alberto and his son Juan were great. If you have the time take some time to paint one of their wooden or ceramic items. They do a fantastic job "fixing" your paint job and turn even the worst paint job into a work of art. Stay in school Juan and I'll see you next year!
Front Desk Staff:
Great. Courteous, helpful. Wonderful.
If you get a chance, take a ride to the other side of the island. Chen Rio is an amazing beach.
Again, I can't say enough about what an awesome vacation we had. If I left anyone out it's because I had maybe one too many "shampoo's", but I honestly loved you all and we will be back next year!
Sondra, Larry and Sophia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First of all we would like to express our most sincere gratitude for your detailed review, thank you as well for taking the time to share your comments with other readers, as we are certain that your review will help others choose Iberostar Cozumel.
It was a pleasure to have served you once more and we hope there will be many to come. We are glad to read that you enjoyed the service provided from the check in time and all along your holidays.
We will be passing all your kind comments on our Management and congratulate all our Iberostar Cozumel crew for a job well done, especially our Food and Beverage and Entertainment Team, we are also sharing your experience with Dressel Divers to let them know how efficient their work is.
We are happy to read that you felt so welcomed and satisfied; we truly look forward to serving you in the near future to your home away from home Iberostar Cozumel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.