I can't believe that some of these reviewers stayed at the same resort, especially the person from Colarado who hated everything and said everyone was getting sick.
We stayed at the Iberostar from Feb. 25 to Mar. 3 and while we were there, met a ton of people. First of all, we felt that all of the 4 - 5 star reviews and comments were accurate and pretty much helped us get ready for the vacation. We were in one of the top floor rooms, which we loved. We knew to bring the candle and once we ran the air conditioning, the musty smell pretty much disappeared. It was never unbearable (as so many other reviewers have said - remember where you're going - the weather is conducive to creating this musty smell).
Everyone we talked to loved this place, including ourselves. Yes, you can get some geckos in your room - it's all part of the charm. We didn't hear any of our neighbours and we loved the hammock on our balcony. In addition, the maid always did an incredible job on our rooms and left trails of flower petals along the bed and different animals made out of our towels every day!
Yes, the beach is rocky - bring water shoes or get in the water off the pier and it's fine. We hung out around the pool, played tennis, water volleyball, pingpong etc. etc. I went with two of the world's pickiest eaters and they were amazed at the food and the selection. We did not find it to be repetitive - again, remember you're going to a Mexican resort where they are preparing large amounts of food for hundreds of people. The shrimp are the size of cucumbers and the steak was great - made to order omelettes for breakfast, french toast to die for - do I need to go on?
The staff at the Iberostar were always smiling and always bending over backwards to help out - again, we met a ton of people who all said the same thing. We did find a couple of people who for some reason were rude and miserable (not sure how you can be in this beautiful tropical setting) and perhaps they received treatment in return that matched their own .... oh well!
The Star Friends work 14 hour days, but they are always smiling and getting people involved. The shows were entertaining.
The grounds are beautiful and immaculate. We brought our kids along and they didn't want to leave. The kids club was fun, but they also love hanging with us around the pool. Sure, there were certain areas where you could smell the sewage treatment but we just avoided them - none of the main areas smelled. The pools are awesome - sure they're not heated and the only reason why they feel cool at first is because it is so darn hot outside!!!
We loved everything about the Iberostar and will not hesitate to return. We've been to many all-inclusive resorts (including others on Cozumel) and agreed after only a day there that the Iberostar Cozumel is superior to any of the others. If you go there expecting US 5-star, then you shouldn't be going to Mexico, but if you want a stress-free tropical hang out where you can swim up to the pool bar every now and then for a tasty beverage, then go for it! Thanks to all the previous TripAdvisor reviewers who steered us to the Iberostar!!!!!!!




