Stayed here last week, had a good time. Took my wife and son.
Preface of my travels: My 10th AI experience, in Mexico, Jamaica and Dominican (fairly well traveled around the Carribean I suppose)
Resort: Well Maintained, don't know how old the property is, obviously is not the newest places I've been to, but it is very clean and maintained daily. Grounds are kept trimmed and there is much wildlife to look at.
Staff: Front desk was very helpful, maids did an excellent job cleaning the rooms everyday (please tip your maid a few bucks everyday) They stocked my fridge with whatever I requested.
Star Friends (Entertainment)- This is the best part of the resort. They work their tales off. Johel (sp?) might be the fastest talker in 5 languages alive! Very good emcee. Jaime was very engaging, always kept people busy (or politely knew when you wanted to be lazy) They all make you feel like family by your 2nd day there.
Rooms: On the small side, but serviceable. Beds and pillows were hard, but I never sleep well in a hotel room anyway. Very clean.
Beach: I'm a beach snob and knew going in, that this was a rocky entrance, which it was. The beach itself is nice, always available chairs and clean, but you have to enter at the dock. The bonus is you get to see literally thousands of fish while snorkeling around the dock.
Pool: Again, not one of the bigger ones I've been to, but it's appropriate for the size of the resort. Always clean, which is my big thing. Hate it that some people just put their empty drink cups on the side of the pool when the bar is 5 feet away, but that's on the guests, not the staff. They kept up as best they could with all the people drinking. The pool bar guys were very good too, (hint: tip these guys a few bucks a day as well, you always get faster service that way, and they deserve it)
Food: This was very disappointing to me. The worst buffets of any of the resorts I've been to. The presentation is fine, and the staff in the restaurants are fine, but honestly how come you can't get an omelet cooked thoroughly? Happened to me 4 times (I'm hardheaded and kept giving them a chance) So for breakfast I just stuck with pancakes, they were fine. Lunch was so-so, pizza and hamburgers were consistant, the other offerings were sketchy at best, (and tried all of it) One day they did have a baked potato/ potato salad bar for lunch and that was good but did not see it the rest of my time there.
Themed restaurants: Mexican was fine, nothing to write home about. We ate at the steakhouse several times. (You have to get reservations and after you use your "allotted" times up, you have to come back after 1PM everyday to check availability, we always got in) The steakhouse was their best place.
We went to the place beside the restaurant, Alberto's, one night and it was very good, but not included in your all-inclusive price, but the meal was worth it. The staff at all the themed were very attentive.
That was my only gripe about the resort, everything was good, it seems like they relied on the staff to make up for the food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
On behalf of all the Iberostar Cozumel crew and the Management, we would like to thank you with a big “Gracias “for your nice comments about all the efforts of our crew to keep our grounds and our services outstanding.
It is very nice to read that our crew did a good job with your family. We will be sharing your review with all of them in order to give them a great motivational tool, especially Yohel and Jaime.
We are also sharing your comments on our food with our Main Chef and our Food & Beverage Manager. We apologize that this aspect of our resort did not meet your expectations, but we work hard every day to get better and better.
We hope to have the opportunity to host you once more in the near future at Iberostar Cozumel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.