I have been to Cozumel several times and have stayed at several different places, some not all-inclusive. The Iberostar was far below all the others, and most were less expensive! I will say that all the staff we interacted with were very friendly and helpful. We did not have to call for any repairs, so I dont have any comment on that.
The rooms are very small, but we dont spend alot of time in the room. There definately is not enough closet space. Some balconies only have one chair and a table, some had 2 chairs and a table. Bathrooms are spacious, plenty of hot water, but not alot of pressure, which is fairly common though. we had brought our own shampoo & conditioner, which is good, since they provide shampoo, but not conditioner. The have little huts that have either 4 or 8 rooms per hut. They are scattered around. The walkways between the huts and the main walkway must have been designed by drunks that were also on acid. On top of that, there are very few signs letting you know which direction to go, until you had already figured it out and were almost there.
The food was NOT good!! I am usually not that picky, but it was the worst food I had ever had in Mexico. In the buffet's very type of meat I had was tough, unflavored, and dry. Most of the other food was lukewarm to cold. Even when it wasnt supposed to be. Lunch is a farce. They only serve it at the poolside restaurant. No other location. And it is the smaller of the 2 buffet locations. so you have people lining up just to get seats and food. They cant keep up with hordes of people in the one location, so you are contantly waiting for more meat to be grilled, chips to be refilled, more salsa, etc. We did eat at the "Steak House" which is the same location as the luch buffet, and it was good. But you can only eat there once and by reservation only. We tried to eat there the first night, not knowing it was the Steak House, and it was only 1/2 full, but they still wouldnt let in. They say you have to wear long pants for men, but they were seating people in shorts and tank tops. We also ate at the Mexican, also reservation only, and I had the Northern Sheet- the skirt steak. It was NASTY!!! By that point I was fed up with the sub-standard food and told the waiter it was not good, and he offered to replace it with something else, which was much better. Unfortunately, I cant remember the name of it. They do have alot of cats around the property, which we started feeding the meat we couldnt eat, and they were happy to have it. I do hope people continue to feed them!
The resort could be SO much more if alittle more effort was put into it. They have cool wildlife: peacocks and iguanas roaming free, flamingos, turtles, parrots, and of course the cats. Other than packing in the people on the dive boats, Dressel Divers was a good operation.
I would never stay here again, there are sooo many more options there.
- Official Description (provided by the hotel):
- Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more less
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- Also Known As:
- Iberostar Cozumel Hotel Cozumel
- Cozumel Iberostar
- Iberostar Cozumel Mexico