My family and I just returned from spending the Christmas/New Year holiday at the Iberostar and we all (4) had a fantastic two weeks. The last time my wife and I were here was 12 years ago for our honeymoon and it was amazing to see the changes. The "jungle" is full and thick, plus those tall palm trees on the beach weren't even two feet tall back then! It’s great watching all the wild life roam around, I even fed a peacock out of my hand after it walked up to our balcony one morning.
Even though the resort is 300 rooms, it doesn't feel that big with the way it is laid out with the 8 room bungalows, many hidden behind the foliage. (Even though we did get lost a few times at night as we wandered around.) Once we closed the door at night, everything was quiet.
The rooms aren't luxurious, but how much of a room do you need? We slept in it six hours a night. We were on vacation for the beach, not the room. We always had plenty of hot water, the air conditioner ran cold, and there was a stocked fridge and a safe. As everybody knows, the beds are hard, but they do give you a bed topper. We loved the second floor balcony with the table and chairs. With the in room coffee pot, we had two pots of coffee every morning before we walked down to breakfast. Nothing beats watching the waves roll in and the sky brighten as you sip a hot coffee! The fridge was always stocked and the maid left plenty of bottled water in the always cleaned room.
The buffets had plenty to eat for breakfast, lunch and dinner. If you can’t find enough to eat then you are way too picky. We ate at the Mexican, Steak House and American restaurants twice each and loved them all. As for the drinks, they contained plenty of liquor and you could always ask for top shelf if you wanted it. Even at full capacity you never had to wait long for a drink. Also, it was a nice touch to have waiters taking orders in the lobby, the theater and even on the beach.
The pools were a little cool until you got used to the temperature and they were large enough. It was nice to have two deep pools, with one pool for water games and the other pool for swimmers. The beach was long and wide and unlike other resorts, big enough so that the volleyball players had their own area that didn’t interfere with the sun worshippers. As advertised, you needed water shoes to enter from the beach or you could use the pier. We loved using the pier and feeding the fish that swarmed around us once we got in the water.
The star friends and the staff are what really make this resort special. They are always smiling, willing to help and they like to converse with the guests. Such a relief to have no hassle from check-in to check-out. And what a joy to make new friends, not only with the other travelers, but with the staff.
The one minor issue that probably should be addressed by the management is the condition of the lounge chairs on the beach. Most of them have seen better days and the fabric is very stretched out. The beds are to the point where it is uncomfortable to lay on them. It is time for management to get the beds replaced or redone with new fabric.
We left the resort only once to go on the pirate cruise. I really didn't know what to expect, but I tell you, we had a great time from the moment we stepped on that ship until we stepped off it. We sang, danced and had a great lobster and steak dinner. The drinks flowed freely and the crew kept everyone engaged. There is no way not to have a great time. Well worth the money.
All in all we had a great vacation. We will not hesitate to recommend the Iberostar and we definitely will be returning - soon I hope!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 29, 2013
Tripadvisor (English) by Kaszyca from Wheaton, Illinois, Jan 11 2013 for Iberostar Cozumel
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A fantastic holiday vacation
On behalf of the general manager and all the staff of the Iberostar Cozumel we would like to thank you for the opportunity you have given us by choosing our resort for your recent vacation and for your kind comments about all the services we offer.
We are pleased to hear that you enjoyed our wild life and also all the settings and surroundings, it is true that in the last 12 years the hotel has changed a lot for good as you mentioned on your review, your comments motivate us to continue improving our services and we will definitely congratulate all our personnel as they are a very important part of your happiness and as you mentioned, a very important part of our success.
Regarding the lounge chairs at the beach area we are happy to inform you that we have already started replacing them.
We are honored to have contributed to your having a wonderful vacation.
We are looking forward to welcoming you back at your home away from home Iberostar Cozumel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.