When I made my reservation I told them that I walked with a 4-wheeled rollator. In other words, I don't walk on my own. I wanted the beach and beautiful water that I could get to. That's why I chose Cozumel. However, if that is what you are interested in don't stay here. When I arrived, I noticed that the swimming pool was very crowded. Once I got to the beach, I realizd why the pool had so many people - there were massive boulders of coral on the waters' edge and into the water. There was no way a person, especially a physically handicapped person, could get into the water easily.

I was told not to worry about not being able to get into the water. The people at the resort told me I could go out on a snorkle trip each day to get my water fix in. That was going to eliminiate laying around on the beach (which there wasn't too much of because of the boulders anyway) but was also going to cost an additional $40 for each snorkle trip.

Needless to say, rather than ruin my vacation, I moved to another hotel that had a beautiful beach and everyone could get into the water without water shoes and getting marred up from coral.

Dive shop amazing. Dives, amazing.
Rooms dated. Hair drier did not work, phone did not work, my daughters room phone did not work, air conditioning did not work (couldn't turn it off).
Front desk never answered the phone (called from my friends room cuz my phone not working).
My other daughter Did not receive my wake up call.
Towel service sucks cuz you need a towel card!
Front desk not friendly
Staff boring and rude.
Dive staff AMAZING
DO NOT GO FOR THE BEACH (a lot of coral at shore-cannot swim in, need to off dock)

If you are a diver, deep or snorkel, this place is for you! Beautiful resort with excellent service and the food was very good! I would recommend this place to everyone who loves the ocean. But if you like the nice and big white sandy beaches, not for you. Rent a Jeep and take a day to go around the island it is worth it, the deserted beach and the nature around the island is astounding. Saint-Miguel, the city is also a great place to eat in a good restaurant. My husband and I went to the Las Palmeras, excellent Mexican food, but I also heard great things on the following restos: La Mission and Pepe. Like I said, I am so happy I pick Cozumel and Iberostar, we have no complaint, maybe that the beds are very hard, but it is a detail and they will do anything to make your stay a plaisant one. Great place and go without a worry. The only thing I can critic is the Air Canada service on check in in Cozumel, way too long! Next time I will catch a flight with US Airways.

Our family vacationed at the Iberostar from dec 12- 22. The hotel is set up with small units of bungalows. Each room has its own patio with a hammock and a couple of chairs & small table. A nice place to enjoy a bit of quiet time. The specialty restaurants where OK, the Steak house was the best. We had no trouble booking reservations for when we wanted them. My husband and daughter went diving and had a wonderful time exploring the reefs. Snorkeling at the hotel beach was disappointing, most of the fish congregate under the dock and there are signs not allowing swimming under the dock. We were prepared for the rocky entrance into the ocean from past reviews and used the ladder on the dock. We booked one snorkeling tour through the hotel (3 reef - $40/person) and it was wonderful. Experienced guide and very beautiful day! We also paid a visit to Chankanaab Park which is very beautiful with wonderful snorkeling! The entertainment staff is fabulous and are great with pool games and evening shows.The only disappointment was the food. We've traveled throughout Mexico and have come to expect that the buffet food to be bland. But each one of our family of three came down with debilitating food poisoning on separate occasions during our 10 day trip. My husband got sick on Dec 17 after having dinner at the buffet. I got sick after breakfast on Dec 20 and our daughter got sick on Dec 22 after breakfast, the day we left. This is the one reason that we will never return to the Iberostar although we loved the location, staff and amenities.