We come to Iberostar Cozumel twice a year .. And have always enjoyed seeing friends and have always been treated extremely well by the staff . A huge change for the better in the Star Friends team . They are much more upbeat then on our March visit .. Always friendly and with badly needed renewed energy. New Star Friends manager Joel is both Professional, friendly and outgoing .. The best I have ever seen! Every morning he greets guests by name and usually in their own language! and it continues throughout the day by his entire team! Cannot say enough how much this has improved the Iberostar Cozumel experience as guests .

We spent an all inclusive week at the resort, with 5 days of diving, and thoroughly enjoyed it. The staff is superb - friendly, well trained, attentive. Food and drink were high quality, fresh, varied and presented well. We will definitely go back.

My second time here, so I knew what to expect. If anything, dive operation has improved! I like the rooms, the property layout (although it IS a long haul from one end to the other!), the wide variety of food offered. Meals are not inspired, but there is so much to choose from no one should go hungry or get bored. I enjoy the attention of the cats in the dining room, the peacocks on your porch, the iguanas lurking in the bushes. Pretty grounds are designed to slow you down, not make "commuting" efficient. The resort provides optimal access to Palancar Reef. If you are into nightlife or town activities, you may not enjoy the relatively remote location (stiff taxi $ to town). A general complaint at this hotel is the rather ridiculous fees for Internet ($5 half hour, $15 day, $65 for the week) and the extremely limited coverage (lobby/pool restaurant) - NO in-room coverage. If you forget that and just relax it's a great place and the diving is spectacular!

Booked our trip using CheapCarribean.com Iberostar did not disappoint! The reviews we read here were very helpful. It's true, it's not easy/comfortable to walk out into the water, but going down the pier & down the stairs to snorkle or swim was easy enough. The beach was beautiful with food & drink VERY nearby. We ordered a mattress pad for the hard bed & were much happier after that.

We did a day trip to Tulum & Xel-ha it was nice, but we probably could have done it on our own without the tour guides & time limits. The snorkling at the Iberostar pier was as good if not better than Xel-ha! Tulum was awesome...sitting in a bus for 2 hours wasn't so cool (even though it was air-conditioned!)

We also did a snorkle trip from the pier (booked with Dressel Drivers on site at Iberostar) $40 per person got us out on a scuba boat with over an hour of snorkeling in 2 different dive spots (2 hours total) we were lucky enough to see sea turtles and DOLPHINS!! It was AWESOME!! Highly recommend!