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“The best vacation” 5 of 5 stars
Review of Iberostar Cozumel

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Iberostar Cozumel
3.5 of 5 Resort (All-Inclusive)   |   Costera Sur, km. 17,785, Cozumel 77600, Mexico   |  
Hotel amenities
Ranked #21 of 57 hotels in Cozumel
Brampton ON
1 review
14 helpful votes 14 helpful votes
“The best vacation”
5 of 5 stars Reviewed November 9, 2012

Just got back Wednesday from Cozumel. We stayed at the Iberostar and it was fantastic. The service is exceptional, food was good with a great variety. It was very clean. I love the layout which makes you feel like you are walking pathways through the wilderness.The wildlife is amazing. We are already planning to return next year.

Room Tip: All rooms are good. We were close to the pool and could see the ocean from our room.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Cozumel, responded to this review, November 18, 2012
Dear Guest

On behalf of the hotel staff, and particularly the general manager we would like to thank you for choosing to stay at Iberostar Cozumel

We would like to thank you for taking the time share with us and the rest of the online community your experience with Iberostar Cozumel

We are glad to have provide you with a outstanding holidays

Its cause of satisfaction to see you had a wonderful time with the employees and that you like our food & grounds

We look forward to seeing you again at our hotel Iberostar Cozumel

Greetings

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (415)
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English first
Cedarburg, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2012

This was our first time to this resort and we loved it! The rooms were great: the maid did a wonderful job each day, cleaning the room while we were out diving. The dive shop staff were fantastic and the reefs were beautiful. The food was very good- especially Mexican night! The fish was fantastic. The bars in the lobby and poolside were well stocked and the barstaff were very attentive. We will defintely be back. Thank you Iberostar!

Room Tip: Ask for a matress topper as this will make the bed much more comfortable.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Cozumel, responded to this review, November 18, 2012
Dear Guest

On behalf of the hotel staff, and particularly the general manager we would like to thank you for choosing to stay at Iberostar Cozumel

We would like to thank you for taking the time to send us your comments on your stay at our hotel

We are pleased to hear that you have felt like a star at Iberostar Cozumel

Its cause of satisfaction to see you had a wonderful time with the employees and that you like our food & grounds

We look forward to seeing you again at our hotel

Best Regards

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malnate, Italy
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 7, 2012

We stayed there for two weeks during our holyday, last July.
The staff were extremely kind and helpful.
A special thanks to our friend Gabriel from the beach bar!
The bars and the restaurants, both the buffet and "a la carte" restaurants, were excellent! (expecially the steak-house, try it!)
We just wanna suggest to the management to expand, if possible, the supply of food in the buffet restaurant, offering perhaps occasionally some lobster and more tropical fruits (Papaya, Mango, Passion Fruit...).
The sea was unbelievable, a real carribean dream! Crystalline and blue, full of tropical fishes and starfish.
The pool was nice and quite big, not too much crowed.
The room was clean and confortable.
Maybe needed a little of maintenance (in particular in the bathroom) but I have to say that the staff was already working for it, in some rooms! I think that, in a short time, the hotel would be perfect!
Sure we advise it, if you're looking for a perfect vacation in Cozumel!

Room Tip: The room next to the pool are the best ones!
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Cozumel, responded to this review, November 18, 2012
Dear Client

On behalf of the hotel staff, and particularly the general manager we would like to thank you for choosing to stay at Iberostar Cozumel

We would like to thank you for taking the time to send us your comments on your recent stay at our hotel

It’s cause of satisfaction to have provided you with a perfect holiday.

We will share with Gabriel and the rest of our employees how important were their work for you and that they have formed part of your wellbeing

Regarding your comments about the food, I would like to inform you that we passed your comments to our chef and we will start working for your next visit

We are confident that you will stay again at your home away from home Iberostar Cozumel

Best Regards

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Crest, New Mexico
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 6, 2012

Have been to Cozumel a number of times but this was our first stay @ Iberostar & was very happy w/ the experience. As divers, we like to stay near the best dive locations & on Cozumel that is the south end of the island where Iberostar is located. There is also an on-site dive operation (Dressel Divers) w/ dock, large boats & English-speaking divemasters.

Rooms are air-conditioned cabana-style & very nice w/ TV & limited cable. Wifi, which is rather slow, is only available in the lobby & costs appx. $3 per hour.

Buffet dining is the rule, & variety was very good. There are two 'reservation-only' restaurants @ the resort but the continuous buffet was good enough for my group. Fridges in rooms are restocked daily, including beer & several on-site bars complete the scene.

Oceanfront provides snorkelling off the dock & a large pool w/ swim-up bar provides wet entertainment. Taxis are always available @ the front desk & cars or Jeeps can be rented also. Note that a taxi ride to town costs $20 US!

All in all, a great relaxing place I would stay at again!

Room Tip: Be prepared to do a lot of walking as the grounds are rather large & spread out.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Cozumel, responded to this review, November 18, 2012
Dear Guest

We would like to thank you for choosing to stay at Iberostar and for taking the time to write a review for tripdadvisor about how your holiday went at the Iberostar Cozumel.

We are glad to hear that you had a special vacation and that we have contributed to our guest happiness

We are confident that you will be staying again at our hotel Iberostar Cozumel

Best Regards

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 6, 2012

Tenth time here, just keeps getting better. Not crowded, weather fantastic. Staff from check-in to check-out was outstanding, friendly, and competent.
The food has actually improved; with my favorite being the seafood dishes that were varied and fantastic. At one lunch there were 3 types of ceviche; as well as several types of grilled seafood.
Beach is well maintained. Wildlife on the grounds was great, with Flamingos, Peacocks, Iguanas, Parrots, and Cats.
Will always come back to the Iberostar!!!!

Room Tip: Rooms closer to the beach are preferable.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Cozumel, responded to this review, November 18, 2012
Dear Client

On behalf of all the hotel staff, and particularly the manager, we would like to thank you for the opportunity you have given us to serve you once more at you hotel Iberostar Cozumel & to share with us and the rest of the online community your opinion about your recent stay at our hotel.

It’s a cause of satisfaction to have contributed to make your holidays special and to know you have felt like a star at Iberostar Cozumel

We will share your comments to our employees and will congratulate them as they formed part of your happiness

We are confident that you will be staying again at Iberostar Cozumel, your home away from home.

Greetings

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, WI
Top Contributor
69 reviews 69 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 3, 2012

Stayed Oct 26 - Nov. 2. Was a great time for our fifth trip here. (Last trip was only okay...they improved back to Iberostar standards again.)

Check-in staff were okay, Friendly and informative, but seemed to rush through some things.

Food - Very good at the buffet. Even though it was slow we were able to eat at one al-a-carte restaurant (steakhouse). The other one was only open on Friday (The Mexican one) which was our travel day, but they did the same food at the buffet one other night so we didn't miss out.

I wish they would change their restaurant reservation system. Booking them from 9 am -1 pm is crazy when a lot of people are diving at this time.

Rooms are good (simple) as well. Maids keep them quite clean (thanks Elaina) and well stocked. Ask for a mattress pad for the bed as they are very hard. Quite common in this area. Only issue was cool water in the mornings when we cleaned up before breakfast. We didn't mention it since we showered in afternoon or evenings. The morning we left we also had hot water. Strange, but our friends had the same issue.

Too tired from diving so we didn't go to any shows. Wish they had more entertainement in the lobby bar area at night.

Internet (their computers) is a hassle, but for a couple of dollars to keep in touch with family is not a big deal.

Bartenders are all good and friendly. Gaspar is great and we remembered him from trips past. Wish they had a little better Tequila selection (no anejo) and when they ran out of Havana Club the first night we arrived, didn't see anymore the rest of the week. (I did request it for the next couple nights, but no luck. I gave up.)

Dressel Divers is great as well. Sophie, Chris, Sven, Doug, Naza all very professional and patient dive masters that we were lucky enough to dive with. All the staff was courteous and friendly, not to mention informed. "Hi" to all of them and safe dives everyone.

Room Tip: We are divers and like to be close to the dive shop. An upper floor is nice so when it rains your w...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Cozumel, responded to this review, November 18, 2012
Dear Guest

On behalf of the general manager and the hotel staff, we would like to thank you for choosing our hotel once more & to send us your comments on your experience with Iberostar Cozumel

We are pleased to hear that you had a fabulous holiday; it’s gratifying to know that we have contributed to our guest happiness

We will congratulate Elaine, Gaspar as they have formed part of your wellbeing.

Regarding your comments about the night entertainment we are passing your comment to our entertainment manager, will start working inmediately as we always strive for excellence in our service

We look forward to seeing you again in the near future, in your home away from home Iberostar Cozumel

Best Regards

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bradford
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 1, 2012

this is the perfect place to wind down and have a great time diving with fantastic reefs great staff at Dressel divers it could not have been better thank you to all the staff at Dressel divers and at the Iberostar they really take great care you and see to your every need.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Iberostar Cozumel

Also Known As:
Iberostar Cozumel Hotel
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style:
#11 Romantic Hotel in Cozumel
#11 On the Beach Hotel in Cozumel
#21 Top resorts Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Official Description (provided by the hotel):
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 
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