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Iberostar Cozumel: Traveler Reviews


Iberostar Cozumel
Costera Sur, km. 17,785, Cozumel 77600, Mexico
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Traveler Reviews

86% Recommend
4.5 of 5 stars 1,061 reviews
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Beautiful Resort!

Iberostar Cozumel

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4 of 5 stars
toohip 7 contributions
Denver
Jan 14, 2008 | Trip type: Family
28/28 found this review helpful

This was our 2nd trip to Cozumel. Earlier in the year two of my adult kids and I rented a condo in Corpus Christi for a diving trip. That's was definately a better bang for the $. Since my non-diving beach-crazed wife and non-diving other adult daughter came along I decided to do a AI resort w/beach and diving too. We took a 4 night Apple package just before Thanksgiving for about $730/pp. What made it nice was Apple also provided airport transfers to and from with Apple rep on site at resort. As stated, this is the probably the farthest resort from the airport/city, so a taxi ride is probably around $15-20. That's a negative if you want to leave the resort, but a positive is you like seclusion.

When we arrive it was about 5pm getting dark, and family of 5 adults wanted to get to room and beach and amazed at the beautiful lobby. But I had requested adjoinging rooms, one with a king. They didn't have one they claimed, I politely insisted, and whala! they found one steps from beach. There's a large golf cart to transport you. Note that the rooms AC shuts down when not occupied so musky smell builds up and when we checked in it really stunk. That soon went away after AC got working, but as noted, the AC is on a motion sensor to save elec. when not there. Not a problem because if you're away for a while and come back it's not hot or musky again, but be aware the musky smell builds. Bring a spray bottle of Febreeze; it's a must!

Rooms are small, but adequate, and typically all tile because of sand and tradition. So if you don't like cold feet, bring slippers. Bathrooms are beautiful with gorgeous tile and walkin glass showers. Since we had 3 adults in one room, we asked for a "roll away" and they brought an entire single bed. Just enough room for it. As all Mexican hotels, mattresses are hard and pillows flat, so expect it. They are good about responding to your requests. The units as previously described or 2 or 4 unit, depending if 1 or 2 story. Ever unit has one slide glass door to the balcony which includes a string hammock.

The beach is sandy, but when entering the water, it's hard limestone and rocky. Bring water shoes. It's not dangerous or painful to walk in the water, just take it slow. Easier to enter off the ladder on the pier. The snorkeling isn't that good, because no reef structure. Under the dock are thousands of fish, including Sergeant Majors and under the concrete pads are lobsters peeking out. Go snorkeling at night and the lobsters come out! That's worth a look. And if you snorkel outside the ropes occassionally you come across an depression or cluster of rocks which will include lobsters, morays and other structure marine life. "Barney" the barracuda is a mainstay, and you'll see him often, but they're harmless. My son and I were snorkeling and we swam right by my son as he was standing up, and missed seeing him. Water is about 4.5 ' by the dock. Dock is lit at night, and boats come in to pick up divers and snorklers.

One negative of the resort is other than the entertainment at the resort, there is nothing esle nearby. No shops or stores. The resort has one shop which is high priced naturally, being so far from town, and there is a small "cart" of souvenier ware near the pool; also high. If you have the time, take a taxi into town, have lunch and get your trinkets there.

Another negative to the location, is getting to attractions. If you want to take some of the tourns, often you have to pay for your own taxi, and being so far south, it isn't cheap. Trips to the ruins on the mainland and diving ceynotes require getting to the ferry. Apple had a tour to the mayan ruins on the mainland, which included the ferry for around $130, but you still had to get a taxi to the ferry. So plan on this. We were there in the rainy season, so it rained a lot; good day to go shopping. Wife and non-diving daughter did the dolphin experience. Many look down their noses at this as being cruel and inhumane to the dolphins, but I heard the enclosure and treatment is good. For me, it'd be cheesy, but my daughter loves dolphins. The most expensive price is you get in the water and they pull you along or get under you and shoot you out of the water. The next, which my wife and daugther did was getting in the water with them but on a platform and you hold and stroke them while they take pics for you to buy. There's another cheaper one, but not sure how you interact. Not sure about the rest of the marine park. The mayan ruins are near the resort, and you can tour there. Or smaller ruins are had by horseback or ATV. The rain killed many of our plans. We did take the sunset - snorkel cruise which I recommend. I belive it's Fury who comes in a huge catamaran, and my non-diving daughter gets seasick, but didn't phase her at all, the boat was so big. They service the cruise ships during the day, and resorts at night. The boat holds a couple hundred people, but only was about 25 of us, so plenty of margaritas and beer to go around. Snorkeling (2 sites) was. . "OK" if you've never snorkeled. They're in deep water, aroun d15-30feet, so you don't see things very close, but a lot of big marine life, including sea turtles, crabs, and fish. A few of the fish who beg for handouts swim around you. Long jump from the deck to the water, about 15', but there's also a stairs. ~$40

Three of us are divers, and after reading up, we decided to go with Dive with Martin which I recommend. Dressel Divers is on site and is very high end. They have classrooms, a huge staff, but their prices are much higher, AND one thing we noticed, they do "cattle boats." They're boats were packed. I counted who was going out one day and they had over 27 people and only two DMs. Not my idea of diving. I'm sure they're good, they're very friendly and helpful, but it's costly and crowded. If you've dove before and like small groups without the frills and comforts of groovy DMs and instructors, use another service. There were a lot of dive operations that will pick up that far south. One had a boat too large to get to the dock. Make arrangements, and sometimes they ask for prepayment which makes sense; they get burnt with promises and no one shows at the dock.

Dive with Martin were small boats and we had about 6-7 and one DM. Perfect. What was nice is they included BCD and reg equip; a nice savings, and equip was nice with integrated weights. Only a little fruit and water for snack, but enough. No begging for tips or even suggested, which you get with larger operations. On the snorkel trip the crew stood on the pier as you got off with a bucket that said "tips." We always tipped our DM, who were very personable. Martin died last year, and a memorial monument lies near one of the reefs; impressive to be allowed in a marine sanctuary. Reefs and dive sites are 5-10 minutes away, so you get back quick. We did the 2 day x 2 am dives for $130 (3 days for $160). They'll do night dives, but need 4 divers to sign up to be picked up. Didn't have time, sigh.

For sandfleas we were told bring "Avon Skin-so-soft." The sandfleas are in the sand and come out at night. One time we waited on the beach for the sun to go down so we could test our dive lights in snorkeling. Suddenly we started getting bites, much like mosquitoes only more painful. Both my daughters had an allergic reaction and their legs broke out in tiny pimple like welts. My youngest has high allergic reaction to bites, and became miserablely in pain; couldn't eat, couldn't sleep. I went to the medical office at the resort and there was a doctor there, and he immediately knew what it was; the sand fleas. Says 10% have a high allergic reaction and only cure (skin treatments didn't work) was this steroid pills, and only found on the mainland according to him, and he prescribed for $40, and overnight the pain went away. Took weeks for the welts to go down, but he said only "Avon Skin-so-soft" is what keeps them off. The B1 pills might be worth trying, and bring DEET bug spray. Otherwise, no bugs. They do fog the area around dusk and it looks like a cloud settles over the resort, but we had no problems.

The resort is simply beautiful. We heard and read it's the most beautiful of all the resorts. We stopped at the Allegro pier to pick up snorklers and they have a beautiful sandy beach that extends way out into the water. I read this resort has the best beach of any resort, and same type units, but not as landscaped. Wife wants to go there next time - because of the beach. Lots of nice resorts we stopped in the taxi on the way down, so do your homework. But if you like beautiful grounds, flamingos, iguanas, and parrots, this is the resort for you. The birds and peacocks can be a nuisance when eating. There are two main buffet restaurants; the one by the beach has netting to keep out the birds, but a few still get in.

You get one evening restaurant reservation for every 4 nights. We got the "steak house" which uses the bugget restaurant by the beach, so not very romantic or cozy, but only a few tables are used. My wife had heard capris are OK for ladies, but a lot of ladies had dresses and she worred, but found out many wore capris. Slacks for men and hawaiian shirt or polo shirt is fine. The "star" people are told to mingle during the day and they often will ask to join you for breakfast or lunch. These are the start of the nightly shows, which are kind of cheesy, but something to do. They're very talented, but not your vegas show. Don't sit down front unless you don't mind participating. We always watched from the outside. Drinks are good, and not that watered down. Beach bar closes 5pm or earlier. Main buffet area near lobby open all night.

The food is, well your typical mexican buffet. Lots and lots of choice, and look exotic and interesting, but not well seasoned. I wish someone would teach these people how to make pizza! The cheese they use on everything is blah, like margarine, and tomatoe paste lacking spice. Food is kept fairly stocked, and you can get some custom cooking. I can't say they bend over backwards, and most of the cooking staff don't speak english so be prepared to take what you get. But the selection is very wide, but not always labeled very well, and asking can be an adventure in communication. What's nice is even though a buffet, you'll have a waiter who will get you drinks, and desserts.

All in all, I'd highly recommend Iberostar if you like all-inclusive dining and drinking, and more so if you enjoy remaining at a resort to enjoy the resort amenities. Pool activies abound, there's a day care for kids, the ground are emaculate. I was impressed with some of the walkway pavers were cut blocks of coral; beautiful. My wife and kids loved it, but I'm more happy to stay in a condo, have more room to expand and fix some meals, and save $ to do more things. Resorts like this are nice if mostly this is all you want to do, relax at a resort with lots of people, with occasional (expensive) activieties. I gained over 8 lbs, because you don't want to waste your $ not eating and drinking which is what you're paying for - dieting and cutting back while at an AI resort is kind of counter productive. I always had to try everything, and felt guilty if I left a full plate for the waiter who couldn't afford this food himself. Next trip, though I'm the lone advocate, but the bill payer, we're staying in a condo or vacation home. Resorts are nice for shorters stays too. I think renting a car for a maybe a week stay would be a better deal than taking taxi's every where. Gives you more power to go and come as you please, and everything requires transport from there. Try the otherside of the island for trip; we didn't have time.

  • Liked — Grounds landscaping, seclusion, service, food selection
  • Disliked — price, distance from town/activities, no close shopping, rocky bottom, non-spicy food
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Traveled with Family (extended)
  • Age group 50-64
  • Member since August 04, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
Very nice week at Iberostar

Iberostar Cozumel

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5 of 5 stars
PackerFan08 4 contributions
La Crosse, Wisconsin
Jan 13, 2008 | Trip type: Friends getaway
21/21 found this review helpful

We Just got back from the Iberostar Cozumel, and had a wonderful time.

The staff is incredible, they are always looking for ways to help.

The rooms are small, but more than adequate for two. They are well kept and cleaned. Ours was a little damp and musty smelling when we arrived, but the ceiling fan and air conditioner took care of that pretty quickly. The a/c is on a motion sensor, so it is off when nobody is using the room. There aren't a lot of electrical outlets, so it would be handy to bring a power strip if you need to plug more than one thing in at a time. The showers do fluctuate a little from hot to cold, but that seems to be pretty common in all resorts of this type.

The grounds are exceptionally well kept. The gardeners do a wonderful job of keeping every detail looking its best. They have a nice variety of wildlife including flamingos, peacocks, parrots, lizards, geckos, etc. The sidewalks are kept swept, and I even saw someone cleaning the sidewalk markers and maps.

The beach is large and yes, it is rocky. It is still easily walkable with water shoes. If the rocks are a problem, you can very easily walk down the pier to a set of steps leading to the deeper water.

The food is above average. This is the first time in eight stays at various all inclusives that I never had any intestinal problems during the stay. I tried things I never would have at other resorts (cold fish dishes, etc) and was very pleased. They only have 3 ala carte restaurants, but they all had great food. The steak house is the best!

The Star Friends were great. We saw most of the shows, and had a blast! They always got the crowd involved, and kept us laughing. The dance shows weren't Broadway quality, but were on par with all the other resorts I've been to. These folks work very hard all day and night! I don't know how they do it!

All in all I would say it is a great value for the money. We weren't expecting a five star, but were very pleased as our expectations were surpassed.

I would definitely recommend this resort, and would stay there again.

  • Liked — Everything
  • Disliked — Coming home
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 35-49
  • Member since January 13, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $260 (year-round)
A nice resort with a few minor drawbacks

Iberostar Cozumel

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3 of 5 stars
semistatic 5 contributions
Juneau, Alaska
Jan 12, 2008 | Trip type: Family
22/22 found this review helpful

We stayed at the Iberostar Cozumel from 5-10 January, 2008. The resort is located about 15 km south of "downtown" Cozumel on the leeward coast. It's the last resort on the south end of the island, and is fairly secluded.

The main entry area is open, with comfortable seating throughout and is where the internet and shop are located, as well as the attached buffet area. You then pass through the beautiful gardens heading towards the pool, rooms, etc. The staff are EXTREMELY friendly - they greet you in passing, and are definitely service-orientated. In fact, there are several "star friends" that would eat lunch with different groups of guests.

All the rooms are located in 1 or 2 story casitas that contain 2-4 rooms. We were located near the pool on the 2nd floor. One of the major drawbacks was that our neighbors sounded like they were in the room with us. They were certainly not being overly loud, but we could hear the TV, snoring, etc perfectly in our room. The beds are also VERY firm, and the pillows rather flat. The rooms are nicely appointed and unique - and on your porch/balcony you'll have a hammock and a couple of deck chairs. We had a problem with the shower temperature fluctuating quite a bit which made for some rude awakenings. The rooms also have a "mini bar" with some coke, sprite, water, beer, etc that is refilled daily.

There are planned activities throughout the day, and entertainment in the evening. The food is quite good, and there's a variety that should let everyone find something they like.

Bottom line - a very nice resort that caters to a lot of different groups & ages. There were a few minor annoyances, but our stay was relaxing & enjoyable.

  • Liked — Great staff, good food, beautiful surroundings
  • Disliked — Thin walls/noise problem from adjoining room, stiff/flat pillows
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 25-34
  • Member since December 23, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $260 (year-round)
Family Reunion

Iberostar Cozumel

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4 of 5 stars
Howdy333 1 contribution
Howdy
Jan 8, 2008
16/17 found this review helpful

We enjoyed our stay at the Iberostar on Cozumel. The hotel was very accomodating to our every need...5 rooms, ages raging from 13 to 81 years old. The only drawback is that you cannot enter the water from the beach, but the pool was very pleasant to swim and lounge in. Rent a car and drive the only road around the island...this is very safe and you get a chance to eat somewhere else, "Coconuts" on SE side of island is a must and you also should visit the Mayan ruins. The sun does not always shine, so bring a lightweight rain jacket which is also usful at night when the wind picks up.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Iberostar for little kids

Iberostar Cozumel

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5 of 5 stars
Cocobam 184 contributions
West Chester, Ohio
Jan 7, 2008 | Trip type: Family
7/7 found this review helpful

There have been lots of very thorough reviews on this site that cover everything you need to know, so I thought I would focus on what it was like being there with 3 young children: DD6, DS3, and DS1.

GENERAL: We all loved the Iberostar. It was unbelievably beautiful, the people were friendly, and the service was great. I had read that there was a lot of walking to get around, and for an adult, I really wouldn’t consider it to be a long walk to get anywhere in the resort (the longest walk is from the lobby/main restaurant end of the resort to the pool/beach end, and our bungalow was in the middle). However, for the little legs of my two little boys, it was a lot of walking, because you end up going back and forth several times a day. I recommend an umbrella stroller for the toddler set. Be aware that the walkways are stamped concrete, and when they are wet after a shower, they become very slippery. Even though we were there the week of New Year’s and the resort was at capacity, it never felt crowded. It was never any issue to get a lounge chair, a fresh towel, prompt service, etc.

KIDS CLUB: My DD6 used the kids club extensively. It was open 10:15 – 5:00 every day, and some days she would choose to be there the whole day (including lunch – they eat together in the poolside restaurant); other days just while the boys napped in the afternoon. With a full resort, there were only typically 5-8 kids in the club at any one time. The Mini Club has an official room, near the pool and next to the towel desk, but they were usually not in the room. They painted, made bracelets, did a glitter glue project, swam in the pool, played games, and played on the fenced-in sandy playground/climber right across from the Mini Club. There was a daily schedule of what the Mini Club was going to do that day, but they only loosely kept to the schedule, which often made it hard to find them when I wanted to check on DD or pick her up. I would ask at the towel desk, and they usually knew, but there were several times that I had to run all around from the lobby end of the resort (because they were sometimes in the theater watching a movie or a rehearsal for the night’s show) to the beach (where they would swim off the dock or feed bread to the fish) to find them. But DD loved the Mini Club and made several good friends there.

BABYSITTING: We used the in-room babysitting several times when we went diving. You arrange it with the concierge when you get there, and she will try to get you the same sitter all week. It’s $10/hour (for 2 kids, $15/hour for 3). Plan on 2 ½ - 3 hours for a 1-tank dive.

THE ROOM: I had requested a 2nd floor room, as I was worried about noisy upstairs neighbors stomping around and waking my napping children. They did not accommodate my request, but we were lucky to get a room in a one-story unit (check the map…all the buildings that end in a 1 or 2 are 1-story…we were in 72). It was perfect…no upstairs neighbors and no hassle getting kids up and down steps. The rooms were smallish, and I was a bit concerned when our five large duffels were loaded into the room, but we managed to unpack everything and make it work. There is no chest of drawers. There are some cubbies in the closet, but make sure you bring lots of hangers. The floor in the room was marble, and it got very slippery when wet, which was often. We made sure to always have a couple of pool towels around to wipe up after we came in from swimming or diving. There is no tub in the bathroom, so all the kids had to shower. Be prepared for the water in the shower to run hot and cold unexpectedly. The highest the room’s thermostat would go was 26C (which is 78F) but it ran constantly at that setting and was very cold, so we had to manually turn it on and off to keep the room temperature reasonable. Any time we called with a request (more pillows, need a crib, once a plugged toilet) someone came almost immediately. The room had two double beds. We pushed one bed to the wall so DS3 wouldn’t fall out and we put the crib in between the two. The sheets they provided were not crib sheets but regular sheets that were folded under the “mattress” (a foam pad).

POOLS: There’s a whole pool that is very shallow and perfect for toddlers, right next to the regular pool. We would park ourselves right in between the two, so the little ones could play in the little pool while the older one swam in the bigger pool. The water was very cold but always very clean. The kids loved the swim-up bar.

RESTAURANTS: The main buffet restaurant opens at 7:00 for breakfast and 6:15 for dinner, and we were typically the first ones in line. The main restaurant doesn’t open until 1:00 for lunch, so we ate lunch in the poolside restaurant, which opens at 12:15. The buffets were great for our hungry little ones, who don’t like to wait for food. There was a wonderful, large variety at every meal, with plenty of food our kids liked. Highchairs are plentiful. We did try to eat as a family in the Mexican restaurant one evening, but the earliest reservation was 6:30, which is 7:30 our home time and past the boys’ bedtime, and they weren’t happy to wait to be served. Next time babysitter!

MINI DISCO: Every night at 8:15 there was a kids’ program in the theater prior to the main show at 9:30. All the kids would go up front and do a dance led by one of the Star Friends, then they would play a different game each night (musical chairs, four corners, etc.) until there was a winner who got a T-shirt. Because it was so late, we stayed only once for the main show, which I would give low marks for quality but high marks for fun and entertainment, and DD6 loved it.

OTHER STUFF: There was a towel swan on one bed upon our arrival, which thrilled the kids. Although we left a few dollars under the pillow every morning, the next day, we didn’t get a towel animal. So the following morning, I left a note with the tip asking for a towel animal, and we got a different one every day after that. Very cute!

  • Liked — It was beautiful...a vacation in paradise!
  • Disliked — Only a few minor issues
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay January 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since February 24, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Tourists
  • I do not recommend this hotel for Young singles, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
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Iberostar Cozumel Also Known As

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico