We have been coming to the island for 18 years, multiple times a year. Prior to staying here we were at Sol Cabanas and Wilma wiped it out. This is our new Heaven on Cozumel.
Quiet, very clean (don't know why others had problems) and staff more than willing to do anything at any time to assist should you need it. Though we don't use the kitchen to cook (it is a full kitchen) everything has been in great working order. Lovely continental breakfast each day brought at your requested time. Beds can be changed each day but you need to indicate because they work toward sustainability and try to change every few days...which is OK with us, we change our bed once a week at home. Clean towels every day and extras if you ask.
We walk into town every night for dinner, walk up to 30th street, walk to grocery store, walk everywhere because it is so close to everything. 45 steps to the waterfront every night with our cocktail to watch sunset.
We have 50 sleeps until we are back again and simply cannot wait. They also own Vista Del Mar hotel on the main street/Melgar and it is a great spot as well.