We stayed in this Hotel for six nights (three and three). We've been in Cozumel before, but never stayed overnight. We didn't want a resort and chose this place based on good feedbacks and because it's still in town, but in a quiet area.
The place is built in a old-spanish colonial style (well, like the names says). It looks really nice, quiet and comfy. The welcome was warm and friendly, free welcome drink included. The front desk does a really good job here and is always helpful.
The rooms (we had a ground-floor room for three nights and a two-floor room for another three nights) are quite dark. Both rooms we stayed had a mosquito problem (less problems on the first floor). Also the rooms are very damp, towels and wet clothes do not get dry here...I even got some mold on some of my clothes after our stay here. The rooms are not very clean or well maintained, but all come with a full kitchen.
Another problem was the room service. Towels and bed only get changed every other day (except your request a more often change). But our bed only was made once in our six nights. The last three night we never got fresh towels at all (even we told the front desk so).
It's too bad, because the place is actually very nice...but it starts to get and old and tired look. It would be too bad if it start to run-down even more. The rooms are quite spacious and the location is very good. At the north end of town, it's very quiet here and you still get to the Zocalo in only 15min by foot.
The courtyard is nice and green and relaxing. Take your (included) breakfast out here! There's coffee, juice, pastries, bread, jam and butter. Because it's so green it also attracts lots of bugs, so be aware.
So all in all it's a mixed bag. This place could be great, but with the problems it only gets an average rating...too bad, there's so much potential. And judged by the feedback it used to be better.
But next time, I guess we'll try out another town-hotel.
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- Also Known As:
- Hacienda San Miguel Cozumel
- Hacienda San Miguel Hotel Cozumel
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