“Excellent as always.... minor nits”
May 2013 was our third time staying at Blue Angel. We've fallen in love with the place. Great food, close enough to town to walk or cheap cab ride, unbelievable views from the rooms. We've stayed on the 2d, 3d and 4th floors, on the restaurant side and far side. Higher floors have better views but more steps. Friendly staff always ready to lend a hand. I can't really add to the wonderful things others have said, but I did notice one new thing and have advice for an issue we had twice.
First, there are not a whole lot of places around the property to relax in the shade if you are not on the bottom floor. There are two hammocks, and 2-3 small umbrellas around the pool, that don't offer a whole lot of shade. There were other umbrellas leaning against the property wall, and there was a stand or two, but they weren't set up. I suppose we could have asked, but we had the hammocks basically every day in the afternoon. We noticed that basically every day we were there a local ex-pat couple rode bikes to the property and basically camped out under one of the two umbrellas all day long. I have no idea what the arrangement is with Eva, if any, and it's not my business. But where there is such limited shade it does not seem right that paying guests are displaced from shady spots. Trust me, we are not high end folks or complainers, and as I said we usually got the hammocks, it just sort of rubbed me the wrong way (and when the massage tables were set up right against the hammocks, making it a little uncomfortable, there really wasn't any other shade).
Second, many days they have groups come over from Playa that dive Coz and then have lunch at the resort. I get that they need to make money, but when there are only 20-something rooms, with most people out diving etc, adding 30-40 people to the restaurant and pool area turns a quiet little resort into a very busy and loud hotel. Just something to be aware of. Also, these groups hang their dive gear (or their DMs do) on the drying racks. And when they leave they just tend to grab everything. Last year my wife's wetsuit almost made it all the way to Playa on the ferry because it was grabbed along with everything else. So, if you are there and the group comes, I'd recommend removing anything you have on the rack if you want it to stay in Coz
Even with that I can't help but give it 5 stars, and these things wouldn't stop us from staying there again. Just thought Eva may like to know.....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 20, 2013
Hello. This is Eva. First of all, I would like to apologize that you had a couple of issues on your trip. I always want all of my customers to have the best time, especially when you have honored us with your precious vacation time. I try to spend time every day at the resort. The reason that I do this is to maintain operations, be there for the staff, but especially to be there for my guests. If I am not at the resort, I am always very close by. The welcome letter that I give out to every guest that arrives also encourages that if you have questions, a problem or that if you need anything, that I am available for you and that that is why I am here...for you.
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I am sorry that if you were having a problem, you did not feel that you could speak to me or even one of the staff to help you. I hope that by writing this I can reinforce that this is why myself and my staff are here for you always and if you need anything or have any problems you only need to ask.
Eva Kristine Rasmussen
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.