This is a great little hotel with very helpful staff that will go out of there way to assist you in your travels on cozumel,i love using this hotel as a home base while in Mexico.Its safe and honest.Traveling thruout the interior and having stayed at the ( THATS ALL THATS IN THE TOWN, HOTELS !! ) its always a relief to recoup at the flamingo . Having traveled thru-Belize-Coasta Rica-Jamaica-Bahamas-Mexico as little hotels go id'e rate this a 10 outta 10.

Do not believe this website. It is a 15 minute DRIVE to the beach... not walking. There are no blowdryers or mosquito nets in the rooms. There was no safe to lock our belongings in. The complimentary breakfast is 1.5 pieces of bread with some cut up fruit.
The best part of this hotel was the formations the maid folded our towels into - swans, elephants, flowers, and hearts.
Had the hotel been advertised as a safe, comfortable hostel, then I would have been delighted... but as a luxurious escape? No.
If you do stay, tip Elizabeth and Ivan. They were delightful despite the false advertising.

My wife and I found the hotel staff very nice and helpful. Being a couple of minutes walk from town restaurants, bars, stores, and the main street where we could hail a taxi allowed us more time to enjoy the people and culture of San Miguel. Having traveled extensively throughout Africa and Asia, we understand the value of a good night's sleep. It was nice to be able to retire to our room, turn on the AC, and rest peacefully. Hurricane Wilma caused considerable damage to the coral reefs, buildings, and tourism. As a result, the hotel manager indicated that they are still in the process of replacing hotel furnishings, including mattresses. As a result, our room had one excellent mattress and one in terrible condition.

My wife and I decided to fly back to Mexico for 9 days with our backpacks and travel around to various cities on the Yucatan. After doing some research and looking at this hotels web site we decided to reserve rooms there. Specifically a room with a queen bed and assumed that it looked like the pictures on the internet...in fact after looking closer at the pictures on the internet I believe I stayed in the exact room - just it was definately not like the pictures. As well this was no queen bed, it was a pretty uncomfortable double.

I showed the receptionist that the pictures on the web site clearly didn't match the hotel at all, and being they had no queen beds in the entire hotel, obviously it is misleading. Regardless she would not figure out how to not charge me money since I made the reservation online. I send fine, I will stay one night but I am giving you 24hr notice so do not charge me for tomorrow since I will check out. I was told I could talk to a manager on Thursday, it was Monday.

Checking my statement when I returned from Mexico, I see that I was charged for 2 nights, even though I stayed once.

Anyways, the hotel is acceptable - however there are many other options that are not nearly as misleading in Cozumel.

If you stay here, be aware that you will get a very much economy hotel with a double bed. I included some pictures just so it was more clear of what the place is like. The place is acceptable however just don't be fooled by their advertising, and don't use their website to book ahead.