We arrived in the afternoon at the time where check in was allowed, rooms were not available so we went to the hotel restaurant for lunch....two and a half hours later the room was still not available. No one offered a complimentary coffee or any attention. Towels for the beach were also not available as they were either dirty or used by other guests. Our rooms were never made before 6pm. The music by the pool which all rooms terraces give to was supposed to be turned off by early evening but they kept it until 11am when we called reception to complain. Service very poor and unfriendly. Rooms mediocre with a space for a fridge but no fridge, shower wall cracked. Doors of rooms face the street so can hear the traffic at night. The only good thing was the food of the restaurant and the little beach.
- Official Description (provided by the hotel):
- Hotel B Cozumel has an original and avant-garde offer for travelers in search of new experiences,It combines the natural beauty of the Caribbean with a cool concept of space.The hotel is a fusion of contemporary design and Mexican treditions with a creative touch of young talents. Hotel B Cozumel invites you to ladge in the most privileged plce of Cozumel-5 mintutes away from downtown, the airportand the golf course, in a quiet and exclusive area. ... more less
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- Also Known As:
- Hotel Fontan Cozumel Dive