Hotel B was exactly as promised in the photos and we got a great deal online so I'd say we definitely got what we asked for. There are a few small things that I personally would change or improve for that ultimate experience but NOTHING that ruined our vacation or positive opinion of the hotel. Before reading on, know that we had a great stay and wouldn't hesitate to stay again.
We stayed for 5 nights in the beginning of November as a couple. The deluxe ocean view room with a patio that stepped out to the pool was a great choice for us - waking up to coffee on the patio with the view of the ocean can't be beat! The ocean is incredible and it is magical watching the sunset and just looking out to the clear water below.
The food was very good at the hotel - we got the American breakfast included and it was much better than expected. Eggs, beans, toast, fruit and some Chilaquiles each morning carried us through to well after lunch! However, my one complaint was that there are cheaper choices on the menu for breakfast and I will never understand why in Mexico the American, but not Mexican breakfast is included. Would have preferred to simply have a choice up to X dollars each morning as the shakes and Mexican choices were so good!
Lunch choices were delicious as well - ceviche, calamari, etc.. Dinner was actually the least desirable - we opted for a dinner on the water one night and while the set up was GORGEOUS and they made every effort to make it nice, the food did not deliver. The fish was tough and the dessert lackluster. And overpriced. The rest of the meals were decent price when you figure in a round trip cab ride to town to get a meal. (Although we did manage to find a few taco shacks - yummy for $1/taco!)
The service at the hotel was top notch, but my one beef was with the towels - you had to ask for them at the front desk, not at the pool and they were hesitant to give them to you. Very annoying as our maid took them daily and we could not reuse them. Maid service was also another minor negative - I guess tipping at the beginning is better than the end - we got VERY late service daily and they forgot towels one day and no special touches like flowers, folding clothes or anything. Our neighbors tipped $2 at the beginning and got stallar service. Not cool.
Other points of note:
Happy hour is from 5-7pm and is a great deal - utilize it!
The music gets a little annoying and I could do without it all day every day. One day they had a musician and that was great! But he was only there for 2 hours.
The excursion shop is overpriced but comvenient.
The rooms are smaller than you imagine and not quite luxurious - the beds are small and sheets are hard. The bathroom is just ok and the bath towels are not soft. No fridge in the room was a little annoying - going for ice every 30 minutes gets old! Only one packet of coffee/day or you get an extra charge? Come on, how much is a little packet of coffee?
The location is a bit out of twon so you'll spend $120 pesos to/from town. Rent scooters or a car!
Wifi is good in the hotel - logging in is tricky until you get the hang of it.
Check in was LOOOONG - literally took us almost 30 minutes even though we had done everything online! Not the best way to start us off after a long day of travel.
Didn't use the spa services but they seemed decent, but overpriced. Go into town and pay 1/3 of the cost.
The pools close at 9pm, which is disappointing as we wanted to stay in the "hot" (I say "hot" b/c half the time it was cold) tub or pool late at night. Just put the chemicals in at 11pm people!
Again, overall great place, just some small easy to change things that would have made our stay an A+++!
Poolside is nice but could hear a bit of noise above from the neighbors.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.