We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I have been in better” 3 of 5 stars
Review of Hotel B Cozumel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hotel B Cozumel to your Saves list
Hotel B Cozumel
3.0 of 5 Hotel   |   Carretera Playa San Juan Km 2.5 | Zona Hotelera Norte, Cozumel 77600, Mexico (Formerly Hotel Fontan Cozumel Dive Resort)   |  
Hotel amenities
Ranked #18 of 57 Hotels in Cozumel
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“I have been in better”
3 of 5 stars Reviewed September 30, 2013

Well its fine hotel, great view nice crew and everything but there is s lot of things which are desapointing.
Such as: no hot water during the day, i know its very wierd and they are very cheep with the towels never more than two!!
The bar has good prices.
There is no diffrences between the rooms dont take pool view everything has a pool view!!!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review, October 3, 2013
Dear guest
thank you very much for taking the time to write a comment , Hotel B Cozumel works every day to improve and listen is the best way to do this, we are pleased that you like our sight and service staff we are quite sure they will feel pleased to hear that, however I apologize for not achieve your expectations at 100%Regarding the hot water unfortunately had a failure with the pump fortunately could fix it on time, About the towel the policy is to give 2 towels per room, but of course if you need more there are available on request. In relation to the rooms Each of the 45 rooms of our boutique hotel in Cozumel has its own artistic flair, creating a variety of environments and experiences that are worth discovering in every visit and we have different categories such as Jungle View, Ocean View and Ocean View Deluxe.
We look forward to the opportunity to serve again and change your perspective sincerely believe that we can always improve and offer memorable experiences.
Regards
Beatriz Tinajero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

337 reviews from our community

Traveler rating
    178
    95
    30
    15
    19
See reviews for
43
182
15
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Netanya, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2013

This hotel made our trip to Cozumel so much fun! We stayed during Sep. 2013, the weather wasn't so great... BUT the hotel staff was so nice and the service was wonderful so we didn't mind staying there when it was raining. Restaurant is excellent! highly recommended. Cesar from the front desk was so helpful and nice, helped us with renting a car, finding activities when it rained and even upgraded us to a room with a better view for the honeymoon :)

Room Tip: Ask for a room with ocean view, it's beautiful
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review, October 3, 2013
Glad to hear that you had a great time with us at Hotel B we strive to make your trip a memorable experience, thank you for letting us be part of this important event as your honeymoon we expect to have you back soon, the staff will be really motivated by comments expressing.
you have a great day

Beatriz Tinajero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 22, 2013 via mobile

Wow one of the best relaxation spots on the island. Would recommend to friends.. Staff is happy and you can tell in the attitude and attention, that they put your plates on the table, and also when taking away the plates.. They must have a very nice boss,, it shows in their behavior and attention they pay towards you.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review, October 3, 2013
Thank you very much for your comment, we are pleased you enjoyed your stay at the B and has appreciated many details and effort of our team. Our goal is to create unique experiences and always remember to give the best service to our guests.
looking forward to have you home again in the future.
Have a great day

Beatriz Tinajero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mpls
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 20, 2013

After an amazing week at Blue Angel we came here. We had a ground floor room by the pool and it looked beautiful! And romantic. It was very quiet due to off season and thats why we got a good rate $111 per night. We went to the hottub for happy hour and we had the place to ourselves. We ordered drinks and the waiter asked when we would like our second one. We said in a half hour. There were 2 waiters at the far end talking as we finished our drinks. We tried flagging them down. An hour later we were still waving at them trying to get their attention. Needless to say, we received our second half of our two for one as happy hour ended. I know its low season but that doesn't mean it should be low effort. We ate dinner there that night and it was pricey but decent. Some of the waiters are really nice and try hard especially Jose. The next morning we get to breakfast at 715am and the waiters are just putting on their aprons. The lights were off. They were supposed to open at 7! We were told it would be much quicker if they prepared a box lunch so we took that. It was a ham and cheese sandwich, an apple and water. Then we caught a taxi to blue angel to dive. At hotel B they charge $89 a dive plus you pay $60 for a private divemaster if there aren't 4 people diving. It was worth it to take a taxi and Blue angel gave us a discount because we dove with them the week before. Later that day we bought beer and my boyfriend drank one by the pool. We had asked for a fridge and they said they would work on it. The waiter pointed to a sign that said no outside food or beverages. Thats why they don't provide fridges! We decided to not spend any more money at the hotel. Then we were told there was a problem with our reservation. I didn't click on 2 people when I made the reservation so they wanted to charge us $45 a night extra! I went online and checked and came up with the same $111 for two people when I tried to make another reservation. Their answer? We have no control over the internet. We argued with them about this for the next two days. Finally they agreed to let my boyfriend stay "free" for the last two nights. They said it was impossible to reverse the credit card charges for the first three nights. Like I was born yesterday. Clearly they don't try to cultivate repeat customers. Just B? Just don't!

  • Stayed September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review, October 3, 2013
We really appreciate your feedback through trip advisor. Listening to our guests is our best way to continue improving, reinforcing what you like and working on your observations.

We are gland you like our rooms and the view we try to care theThe perfect harmony of beauty, design and relax.
As for the restaurant service. We apologize for the inconveniences and would like to let you know that we are working hard to improve the services. We are sure that on your next visit you will find an important difference that will make you enjoy your stay completely. in relation to the mini fridge the recommendation to save energy is not to have it in every room , but of course we can provide you one on your next visit as request.
we would like to give us the opportunity to enhance your stay,

we will continue to improve our service, to offer you the perfection.
Thank you again, your comment will really help all the staff to give the best of themselves.
Beatriz Tinajero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
costa mesa, ca
Top Contributor
68 reviews 68 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed September 12, 2013

I really wanted to love this property, but the service was so bad. The location is beautiful - right on the water with a nice (but small) pool and a small grotto facing the ocean. But the location couldn't make up for the rude service. Also, their Wi-Fi doesnt work in the rooms and only rarely works in the lobby. If you need access to the internet for any reason, stay elsewhere.

Pros:
Location - infinity pool and beautiful jacuzzi extending into the ocean
Small, artificial "beach" is artfully designed
Lobby is clean and comfortable

Cons:
-Rude staff - rarely acknowledged guests
-No WiFi in the rooms (the front desk pretends like there is WiFi in the rooms, but after working with them for over an hour, rebooting routers and computers, nothing)
-Bathroom smelled like something had died in the drain
-They advertise a dive shop, which is actually just a deserted shack. So if you are a diver, dont expect any type of dive support
-As mentioned in many reviews- they do open up the pool to non-guests, guaranteeing that the pool will always be crowded.
-no minibar or fridge
-very loud A/C unit

This hotel is beautiful on the outside, but really not worth it.

Room Tip: Avoid rooms above the bar/restaurant
See more room tips
  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review, October 3, 2013
We really appreciate your feedback through trip advisor. Listening to our guests is our best way to continue improving, reinforcing what you like and working on your observations.

We are glad you like our Hotel view, making the perfect place to give an unique experience is one of our goals every day.

Regarding the Internet we already have the solution and as it might see in comments following the internet is running perfectly
We take the customer service really serious , We really apologize for your negative experience, it would be our pleasure to receive you again in the future and have the opportunity of changing your perception of our service.

Many thanks again for your comments, they really make us improve as an Hotel Boutique,


We hope you have a great Day


Beatriz Tinajero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 11, 2013 via mobile

I was worried about this place because of the last reviews but it turned out to be a great place, very friendly people, great service, amazing view! Will come back anytime!!!
Two things:
1. The standard room is located in the fourth floor, take that into consideration when you order.
2. The hotel sells packages for 200$ for a day for outsiders to use the pool and jacuzzi which mean it's crowded during the day.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review, October 3, 2013
Dear guest
greatly appreciate the time you took to write this review and we are very pleased to hear how much you enjoy our facilities, team B will be very happy to know that their efforts are making a memorable stay for you .
Regarding t to the beach club, guests always come first so gladly we aside chairs for our guests I hope that on your next visit can highlight this service.
again thanks for your comments is because of you that we can improve every day as a boutique hotel and offer unique experiences
have a great day
sincerely
Beatriz Tinajero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 31, 2013

First time to stay at Hotel B and was impressed with beautiful view, pool, grounds and service. The maintenance and housekeeping was great with quick response to requests, such as extra towels. We did not like the water in open pitchers in the rooms as they seemed to attract bugs. Refills for the water was provided for in the hallways in spigoted containers. We asked for and did get bottled water one day. We would recommend that they provide bottled water to everyone. Wifi worked great everywhere despite warnings it might only work in the lobby. The snorkeling right off the property is fantastic and you can view many beautiful sea life. Only complaint would be the beach club that tends to monopolize the poo/spa/chair areas on weekends and the music was very loud. Breakfasts that came with the room were attractive, plentiful and delicious.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review, October 3, 2013
Dear guest
greatly appreciate the time you took to write this review and we are very pleased to hear how much you enjoy our facilities, team B will be very happy to know that their efforts are making a memorable stay for you .
Regarding t to the beach club, guests always come first so gladly we aside chairs for our guests I hope that on your next visit can highlight this service.
again thanks for your comments is because of you that we can improve every day as a boutique hotel and offer unique experiences
have a great day
sincerely
Beatriz Tinajero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel B Cozumel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel B Cozumel

Address: Carretera Playa San Juan Km 2.5 | Zona Hotelera Norte, Cozumel 77600, Mexico (Formerly Hotel Fontan Cozumel Dive Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#10 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel B Cozumel 3*
Number of rooms: 45
Official Description (provided by the hotel):
Hotel B Cozumel has an original and avant-garde offer for travelers in search of new experiences,It combines the natural beauty of the Caribbean with a cool concept of space.The hotel is a fusion of contemporary design and Mexican treditions with a creative touch of young talents. Hotel B Cozumel invites you to ladge in the most privileged plce of Cozumel-5 mintutes away from downtown, the airportand the golf course, in a quiet and exclusive area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Booking.com, Priceline, Cheap Tickets, Travelocity, Despegar.com, getaroom.com, Odigeo, TripOnline SA and Tingo so you can book your Hotel B Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Fontan Cozumel Dive

Owners: What's your side of the story?

If you own or manage Hotel B Cozumel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.