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“Great hotel with poor WiFi” 5 of 5 stars
Review of Hotel B Cozumel

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Hotel B Cozumel
3.0 of 5 Hotel   |   Carretera Playa San Juan Km 2.5 | Zona Hotelera Norte, Cozumel 77600, Mexico (Formerly Hotel Fontan Cozumel Dive Resort)   |  
Hotel amenities
Ranked #19 of 57 Hotels in Cozumel
Veracruz, Mexico
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
“Great hotel with poor WiFi”
5 of 5 stars Reviewed January 24, 2013 via mobile

This is a great hotel to relax and enjoy Cozumel.

Located on the north part of the island is quiet, away from the pier and downtown Cozumel.

The food is very good and the staff helpful and friendly.

They paid attention to detail all over to keep it simple yet very comfortable.

The pools and Jacuzzi have a great feel and viwe.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
    177
    91
    29
    15
    19
See reviews for
43
179
14
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Roseville, California
2 reviews
5 of 5 stars Reviewed January 21, 2013

In all of our travels this is probably my wife and my favorite hotel that we have stayed in. Everything about this hotel was excellent. We almost couldn't believe how nice it was for the price. Almost all of the rooms are ocean front with a balcony and have an amazing view! The pool/spa outdoor area is so beautiful that we almost didn't want to leave the hotel at all during our time in Cozumel. You can snorkel right off of their pier and see many fish, eels, rays, and we even saw dolphins twice. The restaurant has excellent food and a nice open layout with views of the ocean. We also loved the location, because it was away from the main touristy area of town where the cruise ships dock. Still it was only a reasonable walk or inexpensive cab ride away from town. The staff was helpful, friendly, and spoke excellent English. Cristian at the front desk was especially knowledgeable and helpful when making any sort of plans. If we ever return to Cozumel we will definitely return to Hotel B.

Room Tip: Do NOT choose a "jungle view" room. You will definitely want to have the ocean view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holbrook, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2013

Charming eco-friendly boutique hotel located on the north side of the island. We had a comfortable room overlooking the ocean and the infinity pool. Spectacular view. Rooms are decorated with artwork done by local artists and every item is for sale. They have a nice little beach with outdoor couches, an excellent restaurant with indoor and outdoor eating areas, outdoor hot tub, spa services and yoga on the beach. The staff was very attentive and helpful. We had a lovely experience and would definitely recommend this place.

Room Tip: It is worth the extra money to reserve a room overlooking the ocean. We just loved sitting on our te...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul, MN
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 14, 2013

We went to Cozumel on very short notice, for rest and relaxation. Hotel B was perfect for our needs. Great, friendly staff, delicious food, quiet surroundings, and great snorkeling. Christian
helped us with a nice morning smile, cabs, places to eat, and a rental car for one day. Every staff member works hard with pride in their tasks.
We loved the everchanging view of the ocean and its colors. We will stay there again... I hope soon!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fulshear, Texas
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 13, 2013

This hotel quickly turned into one of our favorites. It is just the right size - you really feel like you've got the place all to yourself! The infinity pool and hot tub are outstanding! It is not in the southern hotel zone or in San Miguel's downtown, but instead it is located in the northern hotel zone, not far from the airport. This gives the hotel a unique feel on Cozumel - it is quiet in this area! You do not feel like you're staying at a popular cruise ship destination at all! The hotel has bikes available to borrow for quick trips or to rent by the half-day or day. Taxis are quickly summoned as well.

The food in the little restaurant by the pool is very good too. The service is a little slow, but VERY friendly. Breakfast here really hits the spot before a day of diving with Cozumel's best dive shop, Scuba Du! At lunch, I'd reccommend the fajitas or maybe one of the incredible ceviches. Make SURE you have dinner there once during your stay. For us, it was our best meal on the island for the whole trip. I had an amazing fresh fish tempura with a homemade hibiscus syrup.

The rooms here are quite nice. You're not at the Ritz Carlton, but you're also not at some motel. Each room has unique artwork decorating it. If you really like ANY piece of art in the hotel, it is available for purchase. Purified drinking water is provided each day in your room in a cute little handmade pitcher. The ONLY complaint we had was that the hot water for showers was VERY iffy. I finally figured it out - first thing in the morning, the water was often quite cold. If you wait until the sun is out for a while, it heats up quite nicely. They must have a solar water heater! Once we timed our showers accordingly we were good to go!

Room Tip: Almost every room has an ocean view (all but maybe 4 of them). Ask for a room one floor up from the...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2013

This hotel was wonderful for the type of holiday that we were having. Myself and a couple of friends were travelling around Mexico in June 2012 and decided to take a trip to Cozumel for 3 days. We reserved the hotel with only a 4 days notice and we were happy with the price. It was very clean and the staff were very helpful in recommending things that we could do in the short amount of time that we had. our room was excellent. I have no problems there. We didn't get to use the gym or spa facilities, so i just assume they match the same standard of the hotel. We were a bit hesitant about using the restaurant at first but we noticed they offered some great food for prices we could afford. Overall this was a great hotel.

Room Tip: We were travelling on a budget so we chose the cheapest option. Everything we needed was there and o...
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  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 8, 2013 via mobile

My husband and I stayed Dec 28!- Jan2 and absolutely loved the deck, patio, beach, lounging areas. We loved that we just jumped straight into the water and we were snorkeling right on the coral reef and after trying so many other snorkeling areas.... This reef was our absolute favorite. It was very easy to rent scooters from the hotel, they're brought right to the hotel around 11 and you return them there also. Front end Staff, Christian and Gabriella were very pleasant and helpful - Cesar also! But... The kitchen / restaurant needs some organization! The wait staffs roles aren't clearly defined which resulted in very, very slow breakfast service (although the food tasted good!). I would strongly encourage them to throw out the placemats and coasters as they are woven and appear to be quite grungy. It didn't inspire you to eat any other meals there. Also, although our room was nice and large with a great deck over looking the ocean I wasn't thrilled with house keeping. We always seemed to be missing a bath towel, or a bath mat, maybe the next day there wouldn't be a hand towel at all! A couple of last things... There isn't an elevator, clean water is always provided in the room and I liked he service T the beach area. I think overall this hotel is over priced for what it's currently offering.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review, January 11, 2013
We would like to thank you very much for your feedback. It is the most important way to continue strengthening our qualities and working on our weaknesses.

I am glad your enjoyed the place, the atmosphere and the views, but especially the reef. For snorkeling lovers it is a great spot to snorkel at different times since you get to see different animals, colors and sea life along the day. And the best thing is that you can jump out of your bed and in 5 minutes enjoy the life underwater.

Regarding your feedback on the service, we are aware that there are some points that we need to strengthen, especially in the restaurant. Unfortunately, we lost two key staff members just before New Year and it had a negative impact on our operation. But we are strengthening, growing and training our team in order to reach the level of excellence we aim to have. No reason can serve as an excuse. Our responsibility is to offer you the personalized service that has characterized Hotel B and I hope you visit us again to live it. I hope we have the opportunity to offer you the perfect stay with no worries whatsoever.

Many thanks for your sincerity and it will be our pleasure to host you again in the future.

Have a great day.

Beatriz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel B Cozumel

Address: Carretera Playa San Juan Km 2.5 | Zona Hotelera Norte, Cozumel 77600, Mexico (Formerly Hotel Fontan Cozumel Dive Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel B Cozumel 3*
Number of rooms: 45
Official Description (provided by the hotel):
Hotel B Cozumel has an original and avant-garde offer for travelers in search of new experiences,It combines the natural beauty of the Caribbean with a cool concept of space.The hotel is a fusion of contemporary design and Mexican treditions with a creative touch of young talents. Hotel B Cozumel invites you to ladge in the most privileged plce of Cozumel-5 mintutes away from downtown, the airportand the golf course, in a quiet and exclusive area. ... more   less 
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Also Known As:
Hotel Fontan Cozumel Dive

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