My husband and I stayed at Hotel B for 2 nights in the middle of our 2.5 week wedding/honeymoon vacation. I'm finding it difficult to share my opinions of the hotel since we stayed in 4 different hotels over our vacation and I did not find Hotel B was very comparable to the others.
Location - It cost 70 pesos to get down town (Centro - by the big Mexico flag). No taxi's seemed to be parked or waiting near the hotel so when we went out we'd have to ask front desk to call one for us and wait a few minutes - not a big deal but I thought it was odd not to have taxi's around.
Food - our package included American breakfast which was yummy. We could have bacon and eggs, omelettes, fresh juice, fruit, etc. We did not eat at the restaurant but had some snacks. The cheese sticks were very good and home made.
Room/Pool Service - VERY slow. They would sometimes over promise and under deliver. They'd say they will have breakfast ready in 15 min and 30 min later we still wouldn't have it. We'd ask for ice and have to call to follow up b/c we'd been waiting so long for it. We ordered drinks and snacks at the pool and we waited nearly 45 min. I asked for some additional ice for my drink which took a good 15 min as well. I can't blame the server, I think he was the only one working there so understandably he was pulled in different directions but he was personable and very friendly.
Front Desk - unfortunatly we did not have a good experience with the gentleman working at the front desk. I hate to say it but he seemed very lazy and like he didn't want to work. When we checked in he brought us to our room and the safe was not working so he said he would look into it and get right back to us. At this time we also asked him for the wireless internet info so we could get online. 45 min later we didn't hear back from him so my husband went to the lobby to follow up. The gentleman said the maintenance staff left for the day and we'd have to wait until the next day to get our safe working. This is not the problem, the problem was that he didn't come back to our room or call us to tell us this and instead we weer left sitting there waiting. We got the internet information but it did not work, he told us internet should be working the next day - it still wasn't. Our safe got fixed about 5 hours before we checked out.
Room/Hotel Apperance - I think it looks better in the pictures then it does in person. The hotel room looks "half finished", you could tell it was an old hotel with some modern touches and renovations but it looked like a job half done. The bathrooms were not renovated or modernized. The docor was "cool or neat" but looked a bit cheap. They literally are painted wooden crates on the walls and floors. The rooms did not have a mini-fridge, water and pop were not included. The bed linen's smelled very humid. We should have asked for a new set of linens but we were only there 2 nights. The beds were hard and uncomfortable - I never thought this would be something I would complain about but having slept in better accommodations these uncomfortable beds stuck out to me.
Pool Area/Beach - if you are looking for a nice beach this hotel does not have one. We knew this before we went so we were fine with that. The pool was a bit dirty with bugs floating in it. I don't think the filter was on but I'm not sure. Right next to the hotels property there is a crumbling building with debris on the ground - not very appealing. Hopefully some construction will be done on that building or Hotel B will put us some kind of wall/fence/divider.
Bugs - ok folks, I'm not one to complain and say I went to an island and got stung by a mosquito. There were a TON of mosquitos but the problem was that the hotel room door was not sealed properly. My husband and I spent most of the time in our room killing bugs/mosquitos (even lizards got in). I'm not talking a few mosquitos, I'm going to say 30+ in the room. We managed to find a way to seal the door with towels, blankets and napkins but once we selaed the door we stayed in for the night. Although it was hot we had to sleep fully clothed in hopes not to get eaten by the mosquitos.
Overall, we would not return to Hotel B again. It has potential to be a hip boutique hotel but they need to work on hiring more staff and better customer service, and better organizatin. I forgot to mention, but I did all my booking through email. I was told my credit card was charged and I would get a confirmation. I did not get a confirmation so I followed up before we left home to find out it got missed alogn the way (good thing I double checked!) When we were checking out of the hotel they told me my credit card had not been charged for the booking yet - I was under the impression it was. Truthfully my credit card had a ton of charges on it b/c we had several wedding/honeymoon related charges so I didn't recall specifically if there was one for Hotel B. Turns out they did not charge me when they said they would and after returning home I got an email saying they are charging my card now. It was a bit of a confusion and hassle since my budgeting got a bit messed up (I thought I had paid off all the travel expenses on my credit card when that was not the case). This could have been avoided with a bit more organization from there end.
I know this is my first "review" on TA but if you look at my post history I travel a lot. I really should post reviews more often but don't seem to find the time to do it. I hate to leave a so-so review but I was a bit disappointed with Hotel B, perhaps my expectations were just a bit too high.
- Official Description (provided by the hotel):
- Hotel B Cozumel has an original and avant-garde offer for travelers in search of new experiences,It combines the natural beauty of the Caribbean with a cool concept of space.The hotel is a fusion of contemporary design and Mexican treditions with a creative touch of young talents. Hotel B Cozumel invites you to ladge in the most privileged plce of Cozumel-5 mintutes away from downtown, the airportand the golf course, in a quiet and exclusive area. ... more less
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- Also Known As:
- Hotel Fontan Cozumel Dive