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“worst or the worst” 1 of 5 stars
Review of Barracuda

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Barracuda
2.5 of 5 Hotel   |   628 Avenida Rafael Melgar, Cozumel 77600, Mexico   |  
Hotel amenities
Ranked #42 of 57 Hotels in Cozumel
south padre island, texas
1 review
4 helpful votes 4 helpful votes
“worst or the worst”
1 of 5 stars Reviewed September 12, 2008

I was in cozumel from 8/30 thru 9/7/2008. I picked Baracuda because when we booked our dives with Paradise Dive(excellent dive shop) they offered a package deal to stay next door at the Baracuda. The next morning I reported that I had low or no water presure on the cold water side. THe lady down stairs said they would check it out. Never did. I had to remove the shower head and clean it up to get any preasure at all. To shower I had hurry so as not to get scalded. The beds felt like box springs put together. a/c barely worked. The manager , an older lady was rude from the time we checked in till we checked out. When we asked her set up a taxi pickup for our morning departure she refused, saying should wait outside for one. I have traveled halfway around the world on diving trips from Egypt to the Galapgos and have never seen a room or staff as lazy as the people at Baracuda. I was also plagued by chiggers and cockroachs during my stay. The No Name Bar is great, but it not owned by the hotel. Paridise Dive is a first class dive operation with great people. Ihave traveled half\way around the world diving from Egypt to the Galapagos Islands and have never seen anything as bad as Baracuda.

  • Liked — next to dive shop
  • Disliked — the room and staff
  • Stayed September 2008, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • English first
  • French first
  • Spanish first
  • Any
English first
Houston, TX
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 8, 2008

The Barracuda..I know where it gets its name: the middle aged woman at the front desk is a barracuda. She was very rude, probably because she is in the wrong industry for her personality. They suggest you leave your valuables in their safe deposit box at the front desk, but when you do they charge you to use it! Not very nice.

Ok. Here is a run down. I'm a suba diver; I went there to dive.

CONS:

NO ELEVATOR!!! We were on the 3rd floor...ouch my knees!

Color tv with fuzzy cable and no remote (verified by other friends staying there). 1/2 of shower door was so corroded with crud that it would not open. showers were weak. Water smelled like something that water should not smell like. Cold water spigot in sink gave hot water. Music at the outside bar was waaaaay too loud. Barracuda at front desk. "No Name Bar" caters to cruise ship crews and they got pretty drunk before hoofing it back to their cruise ships. Not a nice enough place for kids!!! No telephones in rooms. No complimentary shampoo, conditioner or hairdryers. Just soap bars and very small toilet paper rolls. Towels were old, rough, and scratchy.

PROS:
Dive boat (Paradise) picked us up right at Barracuda pier. Close walk to downtown San Miguel, probably like 2 or 3 blocks. Pretty nice pool with swim up bar. Great service and atmosphere at the bar. I had an apartment sized fridge...great since the Chedraui supermarket was only 2 blocks away. Dive Paradise is right on site. 2 really great restaurants within a block either side of the hotel: Rock n Java to the north and Jeannies to the south. Both were pretty excellent! View from private balconies was simply...well, simple and beautiful!!! I had a massage on premises for $55 USD which was very much welcome after all the diving. A/C unit was new in my room...kept it cold at about 18 celcius all the time.

OVERALL: $83 a night with balcony overlooking the ocean? Hmmm....weighing that against the primitive-ness of the hotel, I think it warrants some improvement, but maybe just better towels, maybe some weatherstripping under the doors...you could see outside under and around the door frame. Also, a remote control would help.

  • Liked — Location
  • Disliked — stained sheets, rough towels, primative rooms.
  • Stayed September 2008, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston, tx
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 7, 2008

The Barracuda has a very lazy woman with a bad a$$ attitude working at the front desk. This person is so lazy and so anti-hospitable she won't even call you a cab because "you can just walk down the sidewalk and find one yourself"...nevermind your trying to check out and have a 50 lb. bag your toting as long as it doesn't inconvenience her. This person shouldn't not be working in a hotel and would be much better suited as a prison guard.

They recommend leaving your valuables in their safe deposit box and then told me I owed them $2 for the pleasure the morning I was trying to check out (no disclosure of this was made but considering the big deal she made it you'd think it was written on their marquee) and get my bags into the waiting cab that we found which she refused to take part in helping in. She was more concerned with getting her $2 than helping the people who stayed there for 7 nights and refused to listen to me or allow me to explain I left money in the room upstairs for a tip that would cover this inconvenient expense that I didn't have time to deal with! The AC in our room was marginal at best and could only get the room cool to 75 degrees at night and the ceiling fan didn't help at only 20 rpm/minute. The water smelled not so pleasant, no remote control for tv in our room, no cold water in shower in our friends room,

They have some work to do at this place and it starts by firing the lady who was on duty at the front desk the morning of 9-7-08 at 9:30 am!

Sincerely,

Not going back

Houston, TX

  • Liked — location
  • Disliked — lady at front desk and beds
  • Stayed September 2008
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barracuda

Address: 628 Avenida Rafael Melgar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Spa
Hotel Style:
#6 Spa Hotel in Cozumel
#22 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Barracuda 2.5*
Number of rooms: 50
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Also Known As:
Barracuda Hotel Cozumel
Barracuda Cozumel

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