We booked through hotels.com and when we arrived we were told that they had declined our booking from hotels.com and that they had told hotels.com that and that they didn't have any rooms for us. When we questioned that and starting trying to get a hold of hotels.com customer service suddenly a room appeared. The room itself was good enough. It was clean, and the beds comfortable. The view from the rather large balcony was good.
However, the "private beach" consists of rock which you need to climb a ladder to swin in, there is no kitchenette in the rooms as promised, and the large refrigerator/freezer was as small as they get.
This hotel probably deserves a 3-grade if it were described accurately from the beginning but considering that and the trouble checking in I give it a 2,
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- Also Known As:
- Barracuda Hotel Cozumel
- Barracuda Cozumel