We were here the first week of 2013, and though my review starts out fairly critical, I must say we had an absolutely great time and would definitely consider returning. We (wife and kids 19 and 22) were in room 304, a small, spartan yet comfortable room with a nice view of the beach and ocean. The room was about the size of a generic "Comfort Inn", so was not large. The TV is a very small flat screen (15-17"?), and most of the cable is in Spanish - but shame on you if you can't find something better to do than watch TV! The door has no deadbolt, and the knob of both the outside and bathroom door needed repair. There is also about a 1/4 " gap to the outside on the door frame, which let in alot of noise from the beach club next door and the birds in the palm trees in early morning. Although this gave us inital concern about safety, an in-room safe is provided, and we had no issues with safety throughout visit. The room was kept clean and the view from the balcony was nice. Daily replenishment of beach towels was a great touch. We could have used more than the standard 1 bottle of water given each day. On request, we occasionally were given a second bottle. The "beach" is made up of 4 small pocket beaches between piers and rocks, and in general was pretty quiet. On 3 of the 7 days we were there, tour buses pulled up to the beach club next door (which shares "our" beach (it is public)) and offloaded cruise ship groups, which could make the area rather crowded. On the other hand, it provided some entertainment watching the families play on the beach. We really enjoyed the snorkeling and would start about 2 blocks south and drift along the rocks 2-3 blocks to the North by the Hotel Cozumeleno, where the water started to get murkier. We saw tons of fish, barracuda, squid, rays, stars, as well as some coral. We always toured the island for 1/2 day, then returned to the hotel for afternoon sunning, swimming, and sunset. Jet ski rentals are just to the south of the hotel. Hurricane Wilma obviously did alot of damage to the north of here as the 1-2 blocks north of the hotel are just ruined shells of hotels (not sightly). For food, we did the all-inclusive, which was the buffet breakfast and menu lunch and dinner (not buffets). The food selection was extensive and good. Breakfast was not exactly gourmet, but it fit the bill. The wait staff was very courteous and we enjoyed them all. I agree with previous reviewers that it was rather slow, but that was usually only a problem at night as we would have them deliver lunch out to our beach chairs during the day, where we could tolerate the wait. We had several occasions of missed orders - but since it was all inclusive, we were usually OK with it. I would highly recommend the fishing charter (tunacozumel) which picks you up at the beach. The kitchen fixed our mahi mahi that we caught. The "free" golf is rather expensive. Everyone who plays, pays $30 for a cart ($90 for 3 players), and club rental is $35pp, no sharing of clubs (we are novices) so the whole thing was $195, but the course was nice and we enjoyed the crocs!
Overall, the hotel facade and structure are beautiful, the rooms could definitely use a bit of an upgrade. Nice beds and pillows.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.