Since this hotel has been reviewed a lot already, I'll try to highlight things I think others missed or things others said with which I disagree. We had a great stay here, so if it sounds negative, it's just because I'm trying to say things I wish I had known before coming here (...and as a caveat, my wife booked this trip as a surprise present to me, and neither of us really did any research. We just knew we stopped here as a port on a cruise ship ten years ago and really wanted to stay longer).
1) This is a 'vacation club' (i.e. timeshare). Yes, they do rent rooms as hotel rooms, and you can book them on all the big travel websites, but every single person we talked to was a timeshare owner. Some were even snippy when they found out we weren't. You WILL be approached multiple times about attending a 60- 90 minute presentation, and they will try to comp you something to entice you to come- for us, it was a rental car ($65/ day in the hotel lobby plus $25 for insurance) and a massage. I personally think timeshares are a really, really (really) bad idea, and there was no way I was signing up for one, but you can make your own decisions. I finally said bluntly that we were too busy and simply not interested. I'll pay for my own rental car, thank you very much. To their credit, they are respectful, unlike the vultures in the airport lobby, and when I said in no uncertain terms 'NO', that was the end of it, and we weren't bothered anymore. Just know that you'll have to deal with this.
2) I wouldn't say this is really within walking distance of town. Google says it's a 31 minute walk to Guido's Restaurant in San Miguel, which I use as a landmark because it's on the north end of town, and it's a restaurant not to be missed. My wife and I are both regular runners, and we went for a walk before dinner one night, about 20 minutes each way, and we were nowhere near town. You'll need to either pay taxis (about $10 each way after tip- and you really need to tip because the drivers are so helpful) or rent a car (see the exorbitant $90/ day rate above) because you'll get tired of the restaurant here and want to sample the many excellent choices in town. Also, the beaches on the east side are outstanding and highly underrated in my opinion, and it will cost even more to get there. Taxis or rental cars are both expensive. Do the math yourself based on what you want to do while there. Just know this isn't really a place where you can just walk everywhere.
3) It's not really a good place for young kids. We have small kids, and this was our first ever trip without them. There were some kids here, but I think this hotel is best for older kids. I say this because everyone will want to swim in the sea, and there is no zero-entry or beach. The water is maybe 12- 15' deep at the rock/ coral wall, and there is a moderately strong current that pushes to the north and AWAY from the hotel. Again, I'm in pretty good shape and am a reasonable swimmer myself, and even I was surprised. There are no lifeguards or other attendants and no life vests available. I simply wouldn't feel comfortable letting a child swim here. Also, there really aren't any 'activities' per se at the resort. Fine by me, but entertaining kids is a full-time job, and other resorts may be a better choice for kids.
4) This is really a diver's resort. Everyone we talked to was here to scuba dive, and I've heard that the dive shop on-site is excellent, so that's understandable. They were very friendly when we rented snorkeling gear (FYI: This is not included, so bring your own from home or get the credit card ready). We felt a little out of place since we don't scuba, but that's no big deal. We did snorkel, and it was a lot of fun, but it's not quite as picturesque to snorkel here as some led us to believe. It's mostly just rocks but lots of fish and some rays and squid. I think scuba is the big draw here, and if you don't scuba, it may seem a little too quiet and boring.
So those are the main things I noticed. Would I stay here again or would I recommend it to a friend? I really want to say yes because we had such a nice time. The view CANNOT be beaten. I probably wouldn't return here though only because I don't like dealing with the timeshare hassle -Again, they were very nice, but it's just not something I want to deal with or spend time on when I'm on vacation. We might want to try something either in town or an all-inclusive (especially with the kids) next time. As you can see, the property manager reads and responds to reviews on Trip Advisor, which speaks very highly of the level of engagement and concern for guests. Overall, we had a great time and are glad we got to stay here.
Pay up for the ocean view. It is OUTSTANDING!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 12, 2013
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First of all, I really like to thank you for taking the time to write your comment on TripAdvisor, you really think in many aspects of Coral Princess and I enjoyed read all your suggestions. Also, I would like you to know, we take very seriously all guests comments in order to improve our service.
I sincerely hope, you will consider staying with us again so that we can demonstrate the level of service that we known for. Please contact me directly by asking for the general manager if you are planning to come back to Cozumel and I will personally oversee your stay.
I look forward to seeing you soon, have a great day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.