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“Make sure you ask for an oceanview room before you book!” 4 of 5 stars
Review of Coral Princess Hotel & Resort

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Coral Princess Hotel & Resort
3.0 of 5 Hotel   |   Carr. Costera Norte Km. 2.5, Cozumel 77600, Mexico   |  
Hotel amenities
Ranked #14 of 58 hotels in Cozumel
Winnipeg, Canada
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Make sure you ask for an oceanview room before you book!”
4 of 5 stars Reviewed February 5, 2013

We stayed here in December 2012 and everything about this resort is great except you have to ask for an oceanview room guaranteed before you book and pay. We did not get that, and we were on the jungle side, which wasn't bad, it was just that we wanted an oceanview room and there was no way to get one from the front desk, even if we offered to pay more money. The restaurant is great but a bit pricey, the beach is lovely and the snorkelling is nice. The hot tub did not work at all so don't expect it to work because it did not work the week before either. Staff was extremely friendly and helpful. Close to town (15 minute walk) and near the airport. Free wifi.

Room Tip: Ask for a room on the oceanside BEFORE you book and get a guarantee in writing that you will get one...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE ANTONIO R, Gerente at Coral Princess Hotel & Resort, responded to this review, February 14, 2013
Dear Winnipeg Scuba Diver:

Thank you so much for your review on TripAdvisor, also we want you to know that, on December is difficult to change the room by another because the hotel is full, but if you reserve the room before your stay, you will get it, and the views of the ocean and sunsets are gorgeous. In name of all Coral Princess Hotel & Resort staff wish you an excellent day, hoping see you soon on this lovely island.
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535 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cleveland, Minnesota
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 30, 2013

We;ve stayed here at least 6 times in the last 20 years. We love the service we get from the staff, the cleanliness of the rooms, and the convenience of snorkeling. The location about 1.5 miles from town makes it a nice walk, or a short taxi ride. It's well away from the cruise ship bustle at the other end of town. The reef at the hotel took a real hit in the last hurricane, but it's coming back! More coral and fish this year than last.

Food at the restaurant is good, reasonably priced, and the staff took good care of us.

Anytime we asked for assistance with travel plans, tours, rentals etc, or just questions about what we saw around us--we got lots of help.

Room Tip: The studio units are a bit tight, with a very small balcony. The one bedroom unit is a better value...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE ANTONIO R, Gerente at Coral Princess Hotel & Resort, responded to this review, January 31, 2013
Dear "walt c":

In name of all Coral Princess staff we would like to thank you for your comment on TripAdvisor and to see this beautiful hotel like your home. Also, it is for us a great joy that you have enjoyed the beauties of Cozumel island in our hotel for six years.

Finally, we would like to wish you an excellent 2013, and we hope see you soon on this gorgeous island.
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New Mexico
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 25, 2013

The Coral Princess is a smaller (about the size of a US hotel) quiet resort. It is the first resort in the Northern zone (north of the airport). This is a good thing as the cruise ships come in on the southern end and there were as many as 6 ships in each day. If you are looking for night-life or activities this isn't your resort. There is one resturant and one bar, plus the pool side bar during the day. The Coral Princess is a nice 2 mile walk to town along a well traveled paved walk way. We often walked in the late afternoon and then back after dinner. Most of the cruise ships leave at 5 so late afternoon is the time to head to town. Lots of great dining opportunities. Of couse a taxi can always take you to town for about $6. We rented a scooter for 2 days ($30/day) and toured the island. All the locals seem to travel by scooter, you'll see a whole family on one.
There is a great scuba shop, Pepe's Scuba, on site that uses small boats, not the big diving barges that I hate. They have all the equipment and good dive masters. Will even give you a refresher course if needed. You can dive or snorkle right in front of the resort, plenty of colorful fish. There isn't a beach, so you go off the dock into deep water. There is a sandy area for relaxing and sunning between the pools and the seawall. Never had to fight for a beach chair like at the larger resorts. Could always find some chairs open when ever we went down. There is also a spa on site it you desire a relaxing massage or your nails done.
The bellman will offer to bring you a 20 liter water bottle for $7, get it. We went through ours in a week, used it to fill our water bottles plus in room use.

Room Tip: Get the 20 liter water bottle from the bellman
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE ANTONIO R, Gerente at Coral Princess Hotel & Resort, responded to this review, January 27, 2013
Dear "High Dry":
Thank you so much for your comment on TripAdvisor, we are happy that you have enjoyed all the beauties of Cozumel island with us. We hope to see you soon around this beautiful island and of course, in this beautiful Resort, your first house in Cozumel.
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Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 15, 2013 via mobile

Stayed there on our last night in Cozumel since is was very close to the airport... We were glad we did the bed was very comfortable the bathroom super big we had wifi in our room. We didnt get the Oceanview but were at the pool and snorkled most of the time we were there... snorkeling on site is a huge plus and yes its a deal breaker. While snorkeling we saw 5 French Angels among other variety of fish very close from the hotels reef. We didnt go far out since its is deep so you need noodles to float and fins to get by... for those who like to swim it seems like a nice area as well. The pool is not very big its ok.. they have a Bar outside and people always waiting and willing to serve you. Coral Princess has beautiful decor and the also have restaurants at site. Would recommend and would go back but next time to an Oceanview room;)

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE ANTONIO R, Gerente at Coral Princess Hotel & Resort, responded to this review, January 17, 2013
Dear Ixchel.
In name of all Coral Princess Staff we want to thank you for your review on TripAdvisor, it is a pleasure for us that you have enjoyed your stay with us and, in this beautiful island. Like you, one of many things we love of the island, is the amazing of underwater world of Cozumel.
In name of all Coral Princess staff, wish you an excellent 2013, and hoping see you again on this paradise.
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Wadsworth, Ohio
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 11, 2013

Pros: *location-very close to the airport and downtown
* great view of the ocean-assuming you get an oceanfront room
* breakfast is included and the staff is great
* clean rooms
* swim up bar

Cons: * rooms are old and small-we got an ocean front studio room. ONLY rooms with NO BALCONY. No refrigerator; just a coffee pot.
* Lots of fees not included in the cost of the room.
* no real beach. There's a ladder you can climb down to swim into the ocean, but if you're looking for a walk on the beach, you're out of luck.

Not a bad place for the price, but I would choose elsewhere for my next trip to Cozumel to make the trip more special. It's more like a Best Western than a Hilton.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE ANTONIO R, Gerente at Coral Princess Hotel & Resort, responded to this review, January 16, 2013
Dear Linda:

Thank you so much for your comment on TripAdvisor, to us is very important all the guest reviews to keep getting better. The Delux Ocean Front rooms studios do not have balcony just the Coral Villa and suites, please let us know if you did a reservation with balcony or if the front desk staff did not tell you the differences between rooms. In name of all Coral Princess staff we wish an excellent day and we sincerely hope you will consider staying with us again so that we can demonstrate the level of service that we are known for.
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Oklahoma
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 9, 2013

As with the reviewer, Zanuda18, me and my friend were there during the party from hell.
And the music went until 3 am, not 1am. I know because I was on the water side on the 8th floor, trying to sleep on the bathroom floor because in the bathroom the fan drowned it out a little. It was torture! Not an exaggeration. And the CP should have done something to compensate their guests even if they didn't have anything to do with it. They could have given us warning. It was just absolute torture. It was the loudest thing I've ever heard in my life. On the 8th floor our room was rattling. I'm surprised where weren't cracks in the plaster the next day.
Plus, we didn't get the balcony and the refrigerator that we specifically requested months before. And the ice machine didn't work.
In spite of all of this, I enjoyed my stay. Wait staff was great, especially happy hour with Damien. And I really loved the chilaquiles in the morning and learning Mayan from Lorenzo.
I would come back again but.... if the music thing happened again I would leave and never return.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 9, 2013

So the rooms are a little out of date, who cares! The view is SPECTACULAR (Ocean front). Everyday at least 3 cruise ships coming in and out past the balcony, three patio doors in a 1 bdrm room to enjoy the sound of the sea hitting the reef directly in front of the hotel. Well equiped kitchen, comfortable bed, great swimming pool, balcony off the living rm and Bdrm!
A car is recommended but easy to get when you arrive and are accosted at the airport. I got a Hyndai for $50.00 yes $50.00 for the week! It cost $10.00 for gas for the week and I used it EVERY DAY and drove the entire island. Of course you need to drive stick and sit through a 90 minute sales pitch somewhere but if you know how to say "No" it's all good. This hotel rocks in every way. We were in and out countless times each day and no one bothered us but if we needed anything they were right there to assist.

Room Tip: Call ahead and request Ocean front - top floor if you can take the stairs too because of the marble...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE ANTONIO R, Gerente at Coral Princess Hotel & Resort, responded to this review, January 10, 2013
Good afternoon lady!

In name of Coral Princess staff we appreciate your review on tripadvisor , also we are very glad that you have enjoyed your stay on Coral Princess Hotel & Resort and of course, in this gorgeous island . Anytime you want to visit Cozumel remember you have a loving family here in Coral Princess that will receive you with a big hug.Me and all the staff of Coral Princess Hotel & Resort wish you an excellent 2013!!

Still in touch on facebook: Hotel & Resort Coral Princess / Twitter: coralprincessmx / and Pinterest
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Additional Information about Coral Princess Hotel & Resort

Address: Carr. Costera Norte Km. 2.5, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coral Princess Hotel & Resort 3*
Official Description (provided by the hotel):
Absolute relaxing ambiance. Designed to offer prime category services along the reef turquoise waters. The perfect place for couples who seek intimacy, families looking for unique bonding moments and others looking forward to make remarkable friend trips. ... more   less 
Reservation Options:
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Also Known As:
Coral Princess Hotel And Resort
Coral Princess Hotel Cozumel

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