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Coral Princess Hotel & Resort: Traveler Reviews

3.0 of 5
Carretera Costera Norte Km 2.5, Cozumel 77600, Mexico
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Coral Princess Hotel & Resort
Ranked #16 of 58 hotels in Cozumel
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377 reviews from our community

Traveler rating
    164
    137
    39
    23
    14
See reviews for
Families
62
 
Couples
153
 
Solo
7
 
Business
4
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Oklahoma
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“My first time - okay”
3 of 5 stars Reviewed January 9, 2013

As with the reviewer, Zanuda18, me and my friend were there during the party from hell.
And the music went until 3 am, not 1am. I know because I was on the water side on the 8th floor, trying to sleep on the bathroom floor because in the bathroom the fan drowned it out a little. It was torture! Not an exaggeration. And the CP should have done something to compensate their guests even if they didn't have anything to do with it. They could have given us warning. It was just absolute torture. It was the loudest thing I've ever heard in my life. On the 8th floor our room was rattling. I'm surprised where weren't cracks in the plaster the next day.
Plus, we didn't get the balcony and the refrigerator that we specifically requested months before. And the ice machine didn't work.
In spite of all of this, I enjoyed my stay. Wait staff was great, especially happy hour with Damien. And I really loved the chilaquiles in the morning and learning Mayan from Lorenzo.
I would come back again but.... if the music thing happened again I would leave and never return.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
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Ask seaokie about Coral Princess Hotel & Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“I wouldn't stay anywhere else in Cozumel and I can't wait to go back”
5 of 5 stars Reviewed January 9, 2013

So the rooms are a little out of date, who cares! The view is SPECTACULAR (Ocean front). Everyday at least 3 cruise ships coming in and out past the balcony, three patio doors in a 1 bdrm room to enjoy the sound of the sea hitting the reef directly in front of the hotel. Well equiped kitchen, comfortable bed, great swimming pool, balcony off the living rm and Bdrm!
A car is recommended but easy to get when you arrive and are accosted at the airport. I got a Hyndai for $50.00 yes $50.00 for the week! It cost $10.00 for gas for the week and I used it EVERY DAY and drove the entire island. Of course you need to drive stick and sit through a 90 minute sales pitch somewhere but if you know how to say "No" it's all good. This hotel rocks in every way. We were in and out countless times each day and no one bothered us but if we needed anything they were right there to assist.

Room Tip: Call ahead and request Ocean front - top floor if you can take the stairs too because of the marble...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask LDinTO about Coral Princess Hotel & Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE ANTONIO R, Gerente at Coral Princess Hotel & Resort, responded to this review
January 10, 2013
Good afternoon lady!

In name of Coral Princess staff we appreciate your review on tripadvisor , also we are very glad that you have enjoyed your stay on Coral Princess Hotel & Resort and of course, in this gorgeous island . Anytime you want to visit Cozumel remember you have a loving family here in Coral Princess that will receive you with a big hug.Me and all the staff of Coral Princess Hotel & Resort wish you an excellent 2013!!

Still in touch on facebook: Hotel & Resort Coral Princess / Twitter: coralprincessmx / and Pinterest
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Loved it so much we came back!”
4 of 5 stars Reviewed January 8, 2013 via mobile

We spent 5 days here in December, moved to Hotel B (something new) and... Came back for 10 days! We love our ocean view, king sized bed, fridge and large shower. Wish we could get a strong wi-if signal in the room but its pretty good on the beach and lobby. The free hot breakfast is great! The beach/ pool Area is very nice - always plenty of loungers for everyone. I loved just jumping right into the water and snorkeling at one of the prettiest reefs we found! Service on the beach was excellent! There's an elevator, good working A/C and a large bottle of water waiting for you. We found all the staff to be polite, happy and helpful! Location is great 60 peso's to town (less than 5 minutes) - or, we usually rented scooters which we felt very safe on. This is definitely great value for money and we will definitely be returning!

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
Ask Katherine R about Coral Princess Hotel & Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE ANTONIO R, Gerente at Coral Princess Hotel & Resort, responded to this review
January 10, 2013
Good afternoon Katherine!

Thank you so much for your review on tripadvisor, it’s for us an enormous satisfaction that you have enjoyed your stay on our hotel, is really amazing snorkeling here nearby the coast, don`t you think? We hope see you soon and keep delight you with the beauties of Cozumel island, land of dreams.

Still in touch by Facebook : Hotel & Resort Coral Princess / Twitter: coralprincessmx/ and Pinterest
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DF
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“A cozy hotel with excellent service”
5 of 5 stars Reviewed January 3, 2013

Cozumel is a place that we visit al least once in a year.We have been at different zones of the island, and for us ,the northern part of Cozumel is where we feel more comfortable,since is very calm,quiet, and most of the hotels have direct access to the sea.(many hotels at the main city of Cozumel and those located at the south have the main island road in front, so you have to cross this road to get into Cozumel's crystal waters.Coral Princess is not a big hotel but has all the facilities of a bigger upscale resort,with kind and efficient staff.Food is excellent,breakfast is really good.At the hotel you can rent a car,a bike,a motorcycle and many other services so you do not have to go to another place.The dive shop is great too, dive masters are friendly and the manager/director Mr.Frank is also kind and helpful.Coral Princess is not a new hotel, but it has been renovated,air condirioning units,baths and furniture are new and the views from the rooms are excellent.So if you love scuba diving,snorkeling or just relax this is a very nice place to stay at Cozumel.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Juvalenc about Coral Princess Hotel & Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE ANTONIO R, Gerente at Coral Princess Hotel & Resort, responded to this review
January 11, 2013
Good afternoon!

In name of all Coral Princess staff we want to thank you for your review on TripAdvisor, we also will congratulate Frank of Pepe`s Scuba for an excellent job in customer service (you will see the post on facebook). We hope you have enjoyed your stay on this beautiful island and we hope see you soon for more subacuatic adventures.

CORAL PRINCESS HOTEL & RESORT WISH YOU AN EXCELLENT 2013
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Los Angeles, California
2 reviews
6 helpful votes 6 helpful votes
“Never again”
2 of 5 stars Reviewed January 2, 2013

I have stayed there in the first half of December. Expected it to be quiet and relaxing since this is a slow time in the hotel. Rooms are pretty clean, decor and furniture are nice and ocean is clean and warm, BUT:
Please note that "Jungle view" means actually street view, your room will be facing to the main street of the island with all traffic noises. It does not get heavy traffic but vehicles are frequent and very noisy and you get to hear every one of them day or night (it is even worse on the higher floors) unless you close your window and turn air conditioning on even if weather is perfect.
Then I upgraded to ocean view (had to pay extra). Refrigerator is included in jungle view room only, not ocean view, as I was told. I asked for refrigerator and received it as a special favor.
Ocean view room was nice, and you can hear ocean in the room, if there is no music in the bar. They turn it about 9 or 10 in the morning and then there NO AREA where you can choose not to listen to that music. Many people asked staff to turn it down, to make it quieter, it worked only for a short time. Music was heard everywhere in the beach and in each ocean view room, unless, again, you choose to close your window and turn air conditioning on. Upper floors make it even worse.
If you want to stay at the beach and listen for the ocean or you, for example, are not in the mood for country music today, you are out of luck. I spoke to management a couple of times about that, but I got an impression that music was mostly for hotel staff enjoyment, not for the guests.
Fortunately, it was quiet most of the evenings probably because of the slow season. Most of the guests chose go elsewhere for dinner. But one night, December 8, there was night party at the hotel beach. Hotel management did not make it for the hotel guests, but for outside party to make some extra money. Party was until 1a.m. Music was VERY loud, in that case closed windows, air conditioning and even ear plugs did not help. All hotel guests had to listen to that. To those, who complained, management offered an option to move free of charge (isn't it nice?) to the "other side" (which is traffic view). Next morning there was hardly anybody at the beach, since everyone was exhausted from the night before. It is prohibited to make noise after 11 p.m., which is stated clearly by hotel rules, but probably these rules are for guests only. Management entitles itself to do what they want.
It was my first and probably last time at Coral Princess and I feel sorry for the people who own a timeshare there, come for many years in the row and still are given so little consideration.

Room Tip: Higher floors have more noise, vibration from wind and worse internet reception
See more room tips
  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
Ask zanuda18 about Coral Princess Hotel & Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE ANTONIO R, Gerente at Coral Princess Hotel & Resort, responded to this review
January 7, 2013
In name of all Coral Princess`s staff we want to apologize about the problems you had in your holidays. We are considering all the complains you had and making the necessary changes to make our hotel much better. Also, we want you to know that the noise of the party night on December 8, it wasn`t produce by hotel`s audio, there was a fifteen birthday party on the next building we talked with the people in the building about noisy problems but the answer was too late.
In name of all Coral Princess`s staff we wish you an excellent day, hoping you have enjoyed the beauties of Cozumel island. Thanks for your comment and we will work harder to become your favorite hotel in Cozumel
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Additional Information about Coral Princess Hotel & Resort

Also Known As:
Coral Princess Hotel And Resort
Coral Princess Hotel Cozumel
Address: Carretera Costera Norte Km 2.5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotels in Cozumel
#8 Romantic Hotels in Cozumel
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Absolute relaxing ambiance. Designed to offer prime category services along the reef turquoise waters. The perfect place for couples who seek intimacy, families looking for unique bonding moments and others looking forward to make remarkable friend trips. ... more   less 
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