For the life of me, I cannot see how this hotel ever rated #11. It must be the staff sending in some revieiws. Here is what I ran into during my stay 27-29 March 08. Check-in slow, but tolerated that as I was tired. No explanation of meal plan tickets, but figured it out myself. One bottle of water in the rorom. When I asked for more I was directed to a smoke filled bar to get my own water. I refused to go there and asked them to do it, as I have a severe lung condiition. Surley attitude but finally got the water. Room, no clock, no tub, balcony you can stand on, if you don't miss your step (10") down from the room and if the sliding screen does not fall out on you. Bathroom works but alwful smell frorm mold land mildew. I suspect nothing in the bathroom was changed after hurriicane Wilma and just cleaned up. Mold does not go away on its own. I coughed both nights all night from the mold. When I went downstairs to ask a question, the girl at the front desk has on so much perfume it gagged. me.
Hospitality was somewhat lacking on most of the staff. The waiters were nice, but nobody else seemed to have manners. Clearly, the staff was not trained in hotel hospitality. Food was okay. I did not get sick from the food (just the mold), so food was okay. No clock in the room and no tub. Found a dirty towel hanging in the room the first night. Final insult was at checkout when they give you a little signed pass to hand to the doorman, so he checks to make sure you paid your bill. He did not know what to say when I mentioned the Coral Princess did not trust their guests upon departure. Also suspect their were some kickbacks to the doorman from the taxi drivers they used, as prices were $10. to the airport, $15. to the beach. This was significantly higher than a few months ago iin November.
Perhaps I did too much of a comparison to El Presidente, but I was only comparing the attitude of the staff and Coral Princess came up sadly lacking. Would I stay there again? Not on your life.

Spent 7 nights and 7 days at the Coral Princess. We would probably not stay there again. The hotel is dated, the pools are very small and completely overrun with small children which makes sense since there is no beach. There is a stair access for snorkelers, but they have to share this entrance with people taking scuba diving lessons (they also practice in the pools). On the positive side - the hotel was clean, the food and wait service was very good. Check in was friendly but slow. The concierge service was alright, but it is a smaller hotel and they did not have the connections needed for adequate car rental, boat rental, etc. Cozumel was fun, cheap taxi ride to town, and generally safe. Watch out for Wednesday when the cruise ship people come ashort!

My girlfriends and I just returned from a 5 day stay at the Coral Princess. We went to celebrate a milestone birthday and booked this via Travelocity. What we loved: cleanliness of hotel, location and super friendly staff. I was disappointed by the prices of alcohol (high, in my opinion, 35 pesos for a can of Sol or 68 pesos for a mixed fruity drink). If you are used to an all-inclusive and getting drinks whenever you'd like you might want to consider that option. I had read you could do this option on-line, however when we asked the staff if we could add that to our room, they told us we could only do that by booking the 'meal option' online. The food at the CP was not that great. I would recommend going into town to get better food. The conceriege desk was extremely helpful, they always gave us a great dinner recommendation and coupons for 10% off or free drinks at certain restaurants. We did not get brkfst coupons with our booking and that was a disappointment since everyone else had them and it was about $10 US for the buffett which was just average unless you can live off of fruit for the day!

The pool was a bit disappointing for the size of the hotel. It was either filled with a group of adults who stuck their beach chairs in the shallow water or tons of kids whose parents could care less about what they were doing. So if you are looking for a great pool scene, it's not really here. Mixed ages, a lot of families and couples, but not a huge scene for singles in their mid-20's to mid 30's.

The man-made beach area was nice except for the wind. There were limited spots where you wouldn't get full of sand. However, it was awesome that you could snorkel right off of the property. I would definitely recommend bringing your own snorkel gear and fins. Pepe scuba is on-site which was great. They were very nice and helpful. I would not recommend paying the $37 US dollars for the 2 hour snorkel tour that they take you on. The 2 reefs we saw were not that great and I actually saw more just snorkeling off of our hotel than the reefs by El Presidente.

In town, I would recommed eating at an Italian rest. called Servichi's (sp?). It has a picture of the Mona Lisa on the menu and has fantastic Italian food and delicious calzones. The gelato is also excellent. We also went to Margaritaville twice and had a great time each night. Not a lot happens in Cozumel at night, but this was a really relaxing spot with excellent service and staff. It was one of the highlights of my trip. Another restaurant they recommended which I can't quite remember was the Sonora Grill (?) which was also delicious. People next to us recommended getting the seafood platter which looked amazing. Awesome margaritas here with no skimping on tequila.

Overall, I would recommend the Coral Princess. The beds were comfortable and clean. Bring your own pillow (very flat ones provided). I would ask about upgrading your room to Ocean view prior to getting there b/c they won't do it when you check in. Also, many rooms had a small fridge, but ours didn't. We asked for one and they said they didn't have one. The staff was awesome and super friendly. I always felt safe here and in town.

My wife and I stayed at the Coral Princess for 6 days - March 10th - 16th.
Overall the place lived up to our expectations. (One negative - see below) The property is a beautiful with great waitstaff. When we arrived Jaime the hotel attendant greeted us, took our bags and brought us drinks while we checked in.
We had an ocean view on the 3rd floor. The views were simply amazing. Our room didn't have a balcony - just a large patio type window. The room isn't huge, but very clean and orderly. The bathroom is a bit small. The maids kept every thing nice and clean. Never noticed any sand after spending time at the beach.
The restaurant is pretty good for breakfast and ok/good for dinner. The waitstaff are very attentive and willing to help out. My wife got sick (not from the food) while in Cozumel and our waiter even asked how she was doing.
The beach area was okay and generally the people were friendly. The snorkeling was key... jump off straight into the clear blue water to see hundreds of amazing fish. I also saw an octopus, eels, and a couple of eagle rays. I also took an introductory scuba class which was pretty cool.
There was one negative. For some reason the place was really loud - our room was on the third floor above the restaurant. At 6:00AM the waitstaff would set up for breakfast and by 7:00 people are having breakfast. Even though our door was closed, we could hear all the comotion. My question is why are people up so early when they're on vacation??? Additionally, when people were walking through the hallways we can hear a lot of noise. It didn't help that the ice machine was on our floor.
Overall a great place and if we come back - we'd definitely consider Coral Princess.