This was the fourth time we've stayed at Coral Princess in four years and we have always had wonderful service and a great stay. The staff is very friendly and helpful. There seems to be a very low turnover rate for staff since we recognized many of the same staff members from previous years and, much to our surprise, they recognized us! We were there celebrating my wife's birthday and they were very attentive, upgrading us to an oceanview room and even sending up a birthday cake! The rooms are clean and well maintained. The complimentary continental breakfast we received as part of our travel package is good and for $2 more we could upgrade to a full breakfast. The poolside service is decent and the prices are reasonable for Cozumel.

The only complaint we had was the hot tub was pretty warm but not hot, but this seems to be very common at Mexican hotels.

The snorkeling was awesome as usual and the coral and marine life is really making a comeback since Wilma. We've even seen a 6' green moray eel (last year) and a 4' spotted eagle ray (this year) within 50 yds of the hotel! The 'usual' coral reef fish, small eels, and yellow sting rays are in great abundance. It is a platform beach with a 10' drop (not a beach walk-in) to get into the water, but the current and surf are generally pretty mild. For scuba diving, I used the on-site dive shop (Pepe Scuba) and received excellent service as I always have. They keep the number of divers small, are professional and very safety conscious.

We can't wait to go back next year!

My wife and I stayed at the Coral Princess Cozumel the week of March 1st. The hotel is unimpressive from the street, but once inside you are pleasantly surprised by the boutique style and French Riviera feel of the hotel and property. The hotel is very clean. Especially nice is the very short distance from the hotel to the pool, sand, then rocky ledge which drops off to 20 feet of clear beautiful turquoise water. We had a suite which offered plenty of room and nice modern furnishings with a small full kitchen.

Our only complaints with the room were; the shower drain did not work well even after 2 attempts by maintenance to fix it. We were in a bath of water every time we showered. The other issue was smokers in the adjoining non-smoking room on our non-smoking floor who not only caused smoke to flow into our room, but oddly also kept their room door open to fill the hallway with smoke. They were eventually moved after we complained 3 times.

Our only real significant complaints with the hotel in general which will keep us from returning were; the unreal disproportionate number of smokers, like 50+%. This was made worse by our smoking neighbors, the only hotel restaurant being all smoking, and the simple fact that you could not escape cigarette smoking anywhere, not the pool, not the beach, not even the Dive boat where one guy chain smoked and threw his cigarette butts off the boat into the same protected reef we had to purchase and wear national park wrist bands to dive in.

Let me be clear here. If you don't smoke this might not be the hotel for you. Also, the hotel is occupied by almost all Americans, so it's not as though you're in another country dealing with local smokers and smoking habits, these guest are all from the U.S.

The other main complaint was the practice of guests reserving lounge chairs very early in the morning with fins, not even towels or personal items hours before using the lounges. The hotel should remove these items and put a stop to this as it is very rude and unfair to guests. Also, the WiFi only worked the first couple days of our stay. I was really counting on being able to check my Email.

There are many things to like about the Coral Princess. The property is very nice, the onsite diving service offered by Pepes is excellent, the food and food prices are great, the rooms are right over the ocean, cheap $3 cab ride to town, nice staff.

Downtown Cozumel is a cruise ship nightmare with as many as 8 a day with merchants annoyingly preying on tourists relentlessly.
However, there are some great places to eat downtown.
Casa Mission offers excellent Mexican food and outstanding tableside desserts in a great patio setting with caged parrots. Pepes Grill has steaks that can easily compare to the best steakhouses in the States. Sorisi offers fabulous fine Italian dining in a beautifully decorated setting with a take out Gelato cafe too.

One last thing to know, half the hotel are Vacation Club(Time Share) owners.

Basically, if you don’t mind a lot of cigarette smoke, the Coral Princess is a wonderful hotel with excellent onsite diving, great snorkeling in crystal clear water steps from the pool, and reasonable prices for both accommodations and food. If the level of smoking toned down to even what we have experienced in France, and the only indoor restaurant was made non-smoking we might be back.

We have returned from our vacation to the Coral Princess and had a wonderful stay. The staff was very attentive to our needs. The location to town is favorable. This hotel is a time share, but we were not bothered by the sales staff. The ocean view room was beautiful and very clean. We have been coming to Cozumel since 1988 and this hotel has to be one of the very best hotels. The restaurant food is very good and wait staff work very hard to insure you are satisfied. We will return next year to this hotel.

We have been staying at this proprety since 1995 and each year we find the staff, the food and the standards to be top notch. Pedro and Jimmie and the wait staff, Leandro, Lorenzo and others are not only professionals, but our friends. We feel safe here, taken care of here, and spoiled here.
The atmosphere is definitley laid back and you can find quiet and rest here without the "college-party, drink til you puke" crowd. All three meals are good, the prices reasonable and the rooms clean and well appointed.
Our trips to town were by cab $5.00 US and this included the tip. The restaurants have definitley raised their prices, perhaps to offset losses from Hurricane Wilma. We always love the sangria and pizza at Guido's, the steaks at Pepe's, the pasta at Prima's and the coconut shrimp at La Mission. We have been fans of El Capi Navigante in the past but this year, the food, and service were mediocre, at best. Shopping is still good; the flea market has been relocated to wooden stalls on the clock tower plaza and unless there are 13 cruise ships in ( as there was on one day we were there) you can shop with little hassle and take time to look.
We love this island and its people. The Coral Princess is neither a huge mega-resort nor a party place but it is a nice, sunny piece of beach and sea where you can relax and reflect.