My wife and I just returned from a four day stay at the Hotel Cozumel. In our 26 years of marriage we have been to Mexico beach resorts about 49 times. I found this hotel to be a good value. Our room was clean, cool, and comfortable. Breakfast was great. Lunch and dinner was fair but for what we paid I was not expecting a gourmet experience. We saved enough money on the hotel to eat dinner out every night, which we did. I tipped the bartender one dollar for evrey drink at the lobby and beach bars and I got premium liquor instead of the cheaper alternative
The beach club was quiet. The pool tended to be louder with most of the kids playing there. Once again, this was a good option if you want a less expensive trip. If you want a five star experience, stay at a five star hotel and be prepared to spend more money.

Hotel Cozumel Resort needs some major management guidance. Not on the beach is awful, you have to go under the road in a tunnel to get to this stretch of 20 beach chairs. The food is the same every day at every buffet and there is no sit down and order from a menu restaurant on premise. The buffet at the pool is closed on wed. and the buffet at the beach is closed on sundays. The staff cannot speak english at all and don't try to understand you, they just laugh and bring you what they want. The pool was closed two days of our four days and should have been closed more due to the alge. The entertainment staff doesn't try very hard to get you involved. This hotel would be ok not used as All Inclusive and just a place to sleep. Don't expect much and you won't be disappointed. The snorkeling off the small beach is pretty good especially for the unexperienced snorkeler. This review sounds really bad, but my husband and I have stayed at 9 different hotels in Mexico and have never had this bad of an experience ever.

Just got back from our second stay. My wife and I went with our 13 year old daughter. The daughter and I dive, wife doesn't. Our last stay was last October 2006. This hotel is frustrating because there's so many things at opposite ends of the spectrum that make you want/not want to go back. Good things are: Location right across the street from Dive Paradise with the underground tunnel. Staff is without question friendly and helpful. Rooms and grounds are clean, a/c works VERY well and was much appreciated in July. Location is good, you can walk to town easily, its also just one block away from a good dive shop if you need gear, two blocks from a huge "Wal Mart" type department store and shopping mall if you need anything else. Bad things are the pool - its huge and could be beautiful if it was maintained, but it was constantly dirty, had things floating in it, and the tiles on the bottom are coming up - a couple of people cut their feet pretty badly. Rooms, while clean, are old in the tooth - our bathroom needed some major work, there was a big water stain in the main room where the a/c had leaked, they'd never fixed it. Nightly entertainment was WAY lame, they need to trash that completely and put the money into the pool or the food. The "spa" is a joke, as is the "exercise room," which is outdoors, no a/c, with outdated equipment. At the middle of the spectrum would be the rates - pretty good, but we found out after returning that we could have stayed at the Cozumel Palace right down the street, which is a five star resort, all inclusive, for not significantly more, and Dive Paradise picks up from there too. Food was "OK." Not great, not bad, just OK. To be fair, though, there was plenty of it and good service at all times. A few dishes were actually extremely good - had a memorable lunch one day with pulled Mexican pork and all the trimmings. So, again, you can why we say its a 5 or 6 and "frustrating." Would we go back? Absolutely. Will we on the next trip? Probably not, we're going to try somewhere else and do some comparison shopping. But, all in all, an OK place.

We booked our 4 day stay through Dive Paradise. We got a dive package with all-inclusive accommodations, with a REQUEST for a king bed, which we got. I did not read these reviews before booking, but if i had, i would have second-thought our plans.
I'll leave some key points of feedback:
Our check-in was smooth, with no rate gouging that i read about....
The staff was generally very friendly and helpful.
The food was, at best, average - my fiancee didn't eat much due to the limited selection; i had my fill, but the "menu" got old fast.
The rooms were OK. Our AC worked, but the bed sheets always smelled of mildew.
The initial in-room bottled water, and water coolers in the halls was very appreciated and convenient.
The dive shop was conveniently across the street, with an underground walkway connecting to the hotel.
I agree with others that the pool needs proper attention.
Overall, I will stay elsewhere if i return to Cozumel.