There were 4 of us going to Cozumel to dive. Our friends had stayed there a number of times before, but we had not. I was a little concerned in reading the comments, but had to go with the flow.
Yes, the beds are hard, the tracks are off the drawers, the walls are paper thin, the linens are worn HOWEVER the staff is very helpful, the breakfasts were great, lunch was good, there's plenty of room to hang your dive gear on the patio outside your room. We elected for all inclusive and it paid off for us. Oh yea - big plus - it was clean!!!!!!
We did go into town for dinner only because we wanted to. It's a short 15 minute walk into town, or a $5.00 car ride.
We dove with Living Underwater. Jeremy picked up our gear when we got in. He picked us up at the pier the next morning and all the gear had been set up on the tanks. We did not deal with the gear again until the day we left. He took home towels and the wet suits and made sure everything was clean for the next morning.
This is a three star hotel. It is what it is!

This was the worst hotel experience of my life!!! When we arrived they wouldnt let us check in yet so we went to go get some food, the only food that looked edible was cold pizza and rice so we had that. It was the most expensive meal we ate in Cozumel! The staff at this hotel was horrbile! Our air conditioner broke in the middle of the night and we had a maintance guy come in. He spoke no english and used the phone a couple times(which they tried to charge us for later), and then handed it to me. The lady said they would be coming to replace the AC in 2 hours and hung up. They expected us to wait till 2am then have men in there replacing the entire AC unit for a couple of hours and not give us a new room. They just expected us to sit there or go do something at 2am, which would have maybe been okay but we were going on a snorkeling tour the next day so we needed sleep. I called them and asked for a new room and they refused to give us one until my boyfriend went down there and made them. Our shower also broke, and a lot of other stuff happened but this review is long enough as it is. I really wouldnt of minded the maintance problems it if the staff had been nice. They treated us like we were lucky to be staying there. I NEVER want to go back to Cozumel because of this stay. I wish i would have listened to what pervious reviewers said. DO NOT STAY HERE!!!!!

Recently I prepaid a 1-night stay at the Hotel Cozumel because I was told that the hotel is popular with the divers. The hotel also makes the diving easy because of the close ties to Dive Paradise (on the premises). However, in comparison to The Park Royal (2 miles down the road), I found this hotel to be mediocre (see my other posting for the Park Royal). Like most of the hotels on the island of Cozumel, this hotel boasts of nice rooms, a large pool and other amenities, all for one “inclusive” price. The reality is that the hotel wanted to add an additional $160 to my prepaid price of $235. If I didn’t agree with the additional fee, I would then have to pay a la Carte for all of my meals. I promptly showed them my booking receipt, which showed “run of the house”. The staff told me “run of the house” only means that everything is included, except the food and drink. Yeah right! So what are they going to do? Stop me from using the pool? The reality is the phrase “run of the house” means they can include or exclude, at their discretion, the meals and drinks. I explained that there was no other way to book the reservations and that their website clearly states the room rates as “all inclusive”. Their room rates were also clearly posted at the check in counter at 1125 (or close) pesos, which is about $225. After much haggling, I was able to settle for an additional $90 (970 pesos). I was very agreeable to paying an additional $45 to match the price of the Park Royal (2 miles down the road), but I think gouging me for an additional $90 was a little over the top. I found the hotel very difficult to work with and $315 for a stay at the Hotel Cozumel was way too much for a place that was rustic and clean, but overall kind of mediocre. The food was good, but lacked variety and depth. The rooms were clean, but tiny and cramped. They boast the largest pool on the island, but this too is kind of old looking. Because they were always working on the area around the pool, I constantly had to watch for wet cement (once I stepped in it). In conclusion, if you are going to stay at this resort, be sure that upon check in you clearly understand that it is “all inclusive” by making certain they put a red arm band on your wrist (especially if you drink)! Any other color might exclude you from the use of the large pool that they are so proud of J If you are a diver and want to use Dive Paradise, it is just as easy to stay at any of the other resorts on the island because Dive Paradise will pick you up at any of the piers (docks) in front of the many hotels located up and down the coastline.

We always stay at Hotel Cozumel because it is within a comfortable walking distance to the town square and has the best and largest pool on the island. Nothing much has changed at the hotel since we were there last year which is a good thing. The hotel is well maintained, the pool is fabulous (they even have bingo at the pool in the afternoons), the staff is friendly and helpful and the breakfast buffet is decent. There is an all-inclusive option which we never take because Cozumel has so many good restaurants, but we do wish they offered a rate with only breakfast included. The people are very nice, when the bell man was bringing our luggage to our room he recognized us from previous trips and we talked for awhile, then as he turned to leave the room he said "Welcome Home". How sweet.

P.S. Get in a cab and tell them to take you to the restaurant "El Moro" Take my word for it, you won't regret it! It is a very reasonable family-owned place in an out-of-the-way location.
NUMMY!!!