Just sent 3 days at the Cozumel Resort and found it to be extremely average, the food was terrible the staff very friendly but the hotel itself is as other posters have stated tired;
It is clean though and like I said staff is very friendly especially with organizing activities for children we were there for a regional swim-meet and they were great with the kids.
Food was the same everyday and very bland there was no creativity at all in the recipes
It was ok for a weekend event like we had but i would not recommend this to tourists in general.

Very decieving photos! not on the beach, pool was dirty, cigarette butts all over the pool area, rooms are run down. Dinner was alright however breakfast variety was limited. Not too far from downtown.

We usually go to Cancun, however since my wife and I were going with her family (3 sisters, brother-in-law and 2 kids) we decided to go to Cozumel because it was more low-key and a place where the kids could enjoy more. The Hotel (and all of Cozumel) was hit hard by the hurricane last year, and they are still trying to recover. The beach isn't back to normal and the vegetation on the island is still very mangled. In spite of the that, Cozumel still has a beautiful old world charm and sincerity about it. The Hotel was priced very well for a family and the staff was very courteous and friendly. We went during the NBA playoffs, and just for us, they aired the Dallas-Phoenix game in the bar and cheered along with us. It also wasn't very packed when we went, so we had a great time splashing around in their gigantic pool. The food wasn't the best, but there was always plenty of it. They had a lot of activities during the day including pool volleyball and basketball. We checked out their free bikes and cycled into town (which is about 5-10 minutes away) and all around north of the island. The Hotel does not really have a beach, but we got a taxi-van to take us to Paradise Beach (or Palancar Beach is another option). For about $50, the 8 eight of us piled in the van and the cabbie took us to this private beach (which was free except for food, drinks and kayak rental) and waited for us and then took us back. There is not much to do at the hotel other than relax, so definately sign up for an excursion - like the catamaran snorkeling tour - which is amazing. They have desks set up to sign up for excursions or rent cars. If you want luxury, stay farther north on the island. But if you want a low key, relaxing family vacation, this one is definately worth the value.

We really enjoyed our first visit to Cozumel, but would hesitate to stay at Hotel Coz again. The staff, other than the front desk, was very friendly and helpful throughout our stay. Food was ok at best, but lunch from the menu inside was the best by far! Room was clean but tired looking. Beware that there is no longer a pool by the ocean. We asked several employees (it became a joke in our group) and no one knew what we where talking about. We even showed some of them a picture of it! Anyway, the best part of our trip was Diving with Martin, walking downtown, and getting a jeep and driving around the island. We will return to dive Cozumel but would not stay at Hotel Coz unless it was a bargain.