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Hotel Cozumel and Resort: Traveler Reviews


Hotel Cozumel and Resort
Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico
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Traveler Reviews

71% Recommend
3.5 of 5 stars 326 reviews
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Hotel Cozumel

Hotel Cozumel and Resort

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4 of 5 stars
kentmorrdave 9 contributions
Kent Island, Maryland
Apr 18, 2006
4/4 found this review helpful

Cozumel Trip Report

Hotel Cozumel Resort

Lots less people than last Easter, as Easter was later this year. Weekends were busier. The
hotel is much improved. A new chef from Cuba has improved the food lOx. Paella,
grilled pork, fish, beef kabobs all available at lunch. Although we ate out most nights the
nights I was there was nice. Service was also noticeably improved. The new Captain of
the waiters, Rafael had the team concept in place. A waiter, Juan, also provides table
service at the pool from 11 to 5 daily. A nice touch. Props to Jesus and Gonzalo at Los
Pericos. Great service. Service is 5 x improved. The Los Arcos restaurant is now enclosed
and air-conditioned. The buffets are set up here now and provide a much safer
environment to serve in. They are building a new restaurant at the beach club. They
added a Jacuzzi at the beach club, not open yet but lost the pool. The palapas and
trees are also missing and I hope they replace them. It was a nice place to chill but it
lacks any shade. The pool heater is working as is the Jacuzzi, nice and warm. Water
service in the halls was always full and cold. The grounds are still nice, they just need time
to grow. The animation and kids club staff are excellent. They kept my 10 and 14 year olds happy and as busy as they wanted to be. The nightly shows were there if you wanted them. My 10 year old loved them. Thanks Ester, Diane, Estrella, Glendy, Francisco,Julio, Martin, and Efred. Our family enjoyed Hotel Cozumel.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2006
  • Member since December 28, 2002
  • I recommend this hotel for Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $93 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent. Just Excellent!

Hotel Cozumel and Resort

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4 of 5 stars
A TripAdvisor Member
Wisconsin
Mar 30, 2006
7/7 found this review helpful

Hotel Cozumel & Resort is in great shape following the Hurricane. We stayed here last June and returned just one week ago for another visit. The staff is exceptional, building and related facilities are in great repair. Actually, they appear to have updated certain elements following the hurricane when compared to our visit last June. It is quite simply both clean and safe. Beautiful pool with docks on the "ocean" mostly used for snorkeling and maybe scuba.

I would recommend this hotel. Food is probably only average although there are many options to choose from. Access to downtown is simple.

  • Date of stay March 2006
  • Member since March 30, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $93 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Wonderful Service

Hotel Cozumel and Resort

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4 of 5 stars
Family5MN 2 contributions
Minneapolis, mN
Mar 30, 2006
7/7 found this review helpful

We were so pleasantly surprised at Hotel Cozumel. The service was amazing, it was a great place for a family vacation. We took our children 8 and 6 and went with another family. The all inclusive option was fantastic because we could get the kids food whenever they needed it and we didn't have to plan our day around meals. The food was fine, aimed at American taste. Plenty of clean water available (they had coolers on the floor that you could just fill your bottles up with). Extremely clean. The staff knew us by name and were so kind. The only remaining effect from the hurricane was their excercise facilities, pretty much non-existent now (or in Feb). So we swam a lot in the ocean!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2006
  • Member since March 30, 2006
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $93 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
clean and comfotable

Hotel Cozumel and Resort

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4 of 5 stars
DG-RG 5 contributions
Prairie Village, Kansas
Mar 26, 2006
4/4 found this review helpful

We really enjoyed our stay at Hotel Cozumel in Feb. 06. The hotel is very clean and comfortable. We loved the airconditioner! The pool is amazing - one of the biggest in cozumel. There were scheduled activities around the pool and bar throughout the day (for all you non-diving people)like volleyball games or water aerobics and contests. Our dive shop was right across the street, very convenient. The beach area was kind of small, but the diving more than made up for it. The food at the hotel was horrible and overpriced. We went into town for most of our meals since there are so many amazing places to eat in Cozumel. Taxis are readily available at the front entrance of the hotel and you can rent a car or plan exursions from the hotel lobby. We would definately to go back to Hotel Cozumel!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay February 2006
  • Member since March 26, 2006
  • I recommend this hotel for Young singles, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $93 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great hotel for the price, loved it

Hotel Cozumel and Resort

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4 of 5 stars
A TripAdvisor Member
Minneapolis
Mar 21, 2006
3/3 found this review helpful

I thought the hotel was great. The only thing that wasn't spectacular was the food. But there was plenty of it so you could always find something to eat. It was typical buffet food. The entertainment staff was very friendly and the pool games were fun, especially when you win a bottle of tequila. Downtown was an easy walk away and I felt safe walking it at night. I thought the beds were comfortable and the rooms were always clean. The AI plan is perfect if you plan to lay in the sun and drink all day!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2006
  • Member since March 21, 2006
  • I recommend this hotel for Young singles, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $93 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hotel Cozumel and Resort Also Known As

Address: Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico