It is sad but this was our last time to Hotel Cozumel. I have lost count now how many times we have been (perhaps 11 for me). There are no drastic changes - but on our two week trip there last February a couple of things occurred that never had in the past.
My nightgown (cotton and from my honeymoon 15 years ago) and a very nice Tilley hat went missing from the room. No real attempt was made to find these sentimental items...front desk person was almost indifferent when asked if they could have been mixed with the sheets and were in the laundry somehow.
We were charged $70.00 U.S. for loosing the towel cards the night before we left. Clearly on the video tape it shows us returning the towels to front desk (same tall Spanish man - with an attitude of superiority) but it was denied when we said we probably left the cards on the front desk itself.
Our whole years and years of love affair with this little hotel, the beautiful waters to snorkel in and the almost 100% of caring and respect from the staff who are mostly Mayan and so warm - ruined by this one man who is doing nothing to promote repeat visits...and we were so loyal.
It is a shame. Tune in next winter for our new snorkel destination...we can only hope.
- Official Description (provided by the hotel):
- Amongst the 4 Star Hotels on the island, Hotel Cozumel & Resort has many good things to be proud of. Things that have made of this friendly resort the best option for families and divers. Wondering why? It is simple: the best location and the best value! ... more less
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- Also Known As:
- Hotel Cozumel Cozumel
- Hotel Cozumel Resort
- Cozumel Resort