Hi,

We booked our vacation through Worry Free and stayed at the Hotel Cozumel from February 18th thru the 25th. We knew going in that this wasn’t a 4, or even a 3 star hotel, but our basic concerns were location, cleanliness and ocean view. (An upgrade to an Ocean View room added about $200 to the cost of our trip). We arrived later in the evening on the 18th, and check in was relatively painless. Though the room (1219) appeared to be decent, the cost to upgrade to OV wasn’t worth it, at least to us. OV rooms at this hotel directly overlook the main road, which is the one that runs through Cozumel, AKA Melgar. It was constant non-stop water trucks, mo-peds, motorcycles, VW’s, trucks (without mufflers) until 2:30 in the morning. Even with the balcony door shut, the resounding clamor never ceased. It started up again before 6:00 in the morning. After 2 sleepless nights we requested a move. Though not particularly happy with us, they did accommodate us and moved us to a pool view room (1244). Though this room was definitely quieter, it definitely had paper-thin walls. Oh well. The downside, however, is that this room wasn’t anywhere as clean as our previous room, the cleaning staff was neither as thorough when cleaning or as attentive. (And yes, we tipped.) When we told them that ants had overtaken the bathroom vanity and sink, no action was taken, not even an extra effort to clean the vanity. I did that. They didn’t replace coffee cups; we had to chase them down. They didn’t do anything to out of their way at all.
On the other hand, the pool area was quite nice and had lots of lounge chairs. I would have like to see a few more palapas for shade, but overall it was nice.
The breakfast buffet that was included in our package was pretty good, especially the fresh fruit. However, with the exception of the made to order omelets, the food wasn’t very warm.
For those who dive and snorkel, the area across from the hotel was very nice and had chairs to sit and a place to eat and drink.
So to summarize our experience:
Rooms: paying extra for OV, to stay on an expressway, not worth it IMHO. Air conditioning worked very well.
Cleanliness: Rooms – Very disappointing. Hallways & stairways – very disappointing. Pool area – very good. Grounds – very good. Hotel lobby – very good. Restaurant – good
Location: Excellent: can walk to grocery store and downtown in minutes. Good for divers.
Accommodating Staff: A lot to be desired.
Pool – Large and very nice, however, kids could overtake it (I blame that on the parents)
Breakfast buffet – Pretty good value. (only meal we had there)
Would we stay again? Probably not, because a room that’s clean is key to us. But be your own judge.

The first impression you get when you stay at a hotel is the front desk staff. I was not impressed with them at all. They were almost rude most of the time. We did not stay all-inclusive as we like to venture around. I do not know if this would have made a difference. The food we did eat there was inconsistent. A guest we met at the hotel said the only consistent thing about the hotel was the 2:00pm Bingo game, I found this statement funny but also very accurate. The rooms are o.k., they need some sprucing up. The hallways are very dirty and with all the help around they don't pick up glasses and stuff that is left around very quickly. Our room needed a good going over. They provide a coffee pot but you have to figure out where to plug it in. Our was coated with (probably) hairspray, as it sat on the vanity. The beds are pretty bad, hard to get a good night of sleep. We were supposed to get a 20% discount on all drinks, we found you really had to watch that you did get the discount. We did not make complaints while we were there, so this is my 2 cents now. The pool area is pretty.

We just returned from a week at Hotel Cozumel and Resort. We were not expecting a 5 star hotel And it is NOT one.

My concerns are more with the Travel Company (Sun Wing), than with the hotel itself.

I was disappointed that many of the features adverised in the SunWing package were NOT available. 2 A la carte restaurants were listed, yet there was only buffet service for all meals. This becomes very repetitive. The staff work very hard, and tries to ensure that the guests have a nice stay. If the hotel could put a portion of this enthusiasm into upgrading the food, then It could be a wonderful hotel experience.

Sunwing also advertised the availability of handicapped accessable rooms. In my case, this is a necessity, and I was shocked to find out that the hotel has no handicapped accessble rooms at all. The hotel tried to accomodate my needs the best they could. But had I known that there were no handicapped accessable rooms, I would not have booked my stay at this hotel.

Thanks to SunWing, this was not the holiday it was advertised to be. It was the first AND last time I will ever book through SunWing.

When we decided to go to Cozumel to hang out I decided to try Priceline. I was shocked when Priceline took my $50.00 offer for Hotel Cozumel. I had stayed there before and knew it was clean with air conditioning and those were my only requirements. I expected a hard time on check in but was I suprised. Not only was my room ready at noon but the staff was more professional than normally found in Cozumel. The room was indeed clean and the air conditioning worked wonderfully. The location of the hotel is a nice walk into town and there is plenty of parking for the rent car. We never ate,drank, or even went to the pool but I would definitely return to this hotel for a place to sleep and shower. It is very secure.