What can I say? You get what you pay for? Thought I would do an update from my last Mexico trip as I am headed to Puerto Vallarta in a few days.

I stayed at the Hotel Cozumel with my buddy a few months ago. I would say it was okay/good. The good; pool is huge!, staff is pretty nice, A/C is cold enough to freeze you out! (yes!), across the street is the SCUBA center and you can jump off the pier and go snorkeling straight from there. Breakast and lunch are pretty good. TV/cable was nice.

The not so good; drinks are very watered down, indoor bar gets smoky, dinners are not well done - they try to get fancy and fail. Thank God for fresh fish. Sometimes desserts and fruit at dinner was from previous days. The place is very loud on weekends - hallways are all tile and concrete and doors slam on their own. Thus very hard to get to bed b/f 2am on Friday and Sat. nights. Internet was a bit sporadic and if you want to use their own PCs, you must pay. Coffee is horrid, so bring your own or get Mexican hot chocolate for breakfast, mmmm....

I did find that the location was pretty good. Boats come to the dock to pick up the divers all day long, so if you SCUBA great! If you snorkel, stay out of the boat's way! We were about 1/2 mile S. of San Miguel, so I could walk to the big Walmart store (Chedrui?), which had an awesome bakery and great prices. I supplemented some meals with food from Chedrui, plus power bars I had from the US and went out a few times, so the mediocre dinners were suvivable.

i was on vacation trip from august 12th to 17th 2007 in cozumel and i stay in the Hotel Cozumel & Resort, i got to say that everything was just ok, good enuff,but they have a big problem with guests attention i got to stay calm when the chef say " i can not give you bacon for your eggs because is just for the omelettes"
Wednesday 15th afternoon, i cameback from a day trip in punta sur and i did not see my phone in the same place, i did not worry because i think that maybe is in the floor or something, but im sure that idid leave it next to tv because the signal sucks in the most of the places, and in punta sur there is not signal at all, then i choose to leave it there to receive the phone calls and call my customers back later.
At 7 pm im back to my room and look for my phone and i could not find it, i did call to front desk to advise that a phone is missing and inmediatly they send the security boss ( this guy dissapear and never can see him again) he gives me a report that i need to fill, i did it and i delivery to front desk guy. also mr security guy plug a stuff in to my door to download the information that show who, when open my door and how many times they open it, this door work with an electronic lock and does not use a regular key they work with a card like a credit card (nothing new)

then i feel fine and stay enjoying mi vacation trip, in the next hours i did ask to the front desk guy ( a different guy each time) about my case and the answer is:
"they are working on it"
"they are talking with the people"
and stuff like this
friday 17th i got to back to my city and i went to front desk and push them for an answer because they spend 2 days and they did not do anything. then they send me with a girl form "public relationships" she was very rude and she just give reazons to do not be responsable for my problem, for example:
"i did not see that you really have a cell phone"
"i you are sure that you leave the phone there, why did you check in your car?, you loose it"
"we pass a check point and they check thay we do not leave the hotel with others persons stuffs"
"why you did not put your cell phone in to the safe?"
" we spoke with the cleaning lady and she did not see any phone there"
" ms X day that she listen a woman(supposedly my wife)asking to a girl(supposedly mi daughter) if she carry the phone and the girl say yes"
obvious at this time i was angry and i did ask her to give me the cleaning woman and i will make her confess,,, and the "public relationship" girl was a big drama, she made 4 or 5 phone call to say "the guest is altered and she want me to leave him alone with the woman and i will not do that" oooooooo
then comes the "Front desk manager" and he say the same, "nobody see that phone, i will show you our security sistem report" (this is funny) , and he shows me a HANDWRITING NOTE (big security sistem) with the time thet my door´s open was open, got to say that the information match exactly with the times tht i say already,,, also the "public relationships girl" say that the card are unfalsifiable,
she lies,,,, i saw when another guest was in front desk because he looses his own card and the guy just take another card from a box stucked in to a machin and give him another kee in less than 1 minutee... anyway, the fact is this, i loose a cell phone and the hotel did not was responsable, they jus reject the problem and just avoid any other responsability. if you want to go to that hotel keep your low value stuff safe because nobody will be responsable for it and as they are cheap is more expensive to sue the hotel that to buy another new,,take care and if you can go to another hotel please do it.
and if you want an answer from the hotel's manager, grab a chair because the line is long:

http://www.tripadvisor.es/Hotel_Review-g150809-d153308-Reviews-Hotel_Cozumel_and_Resort-Cozumel_Yucatan_Peninsula.html

My wife and I just returned from a four day stay at the Hotel Cozumel. In our 26 years of marriage we have been to Mexico beach resorts about 49 times. I found this hotel to be a good value. Our room was clean, cool, and comfortable. Breakfast was great. Lunch and dinner was fair but for what we paid I was not expecting a gourmet experience. We saved enough money on the hotel to eat dinner out every night, which we did. I tipped the bartender one dollar for evrey drink at the lobby and beach bars and I got premium liquor instead of the cheaper alternative
The beach club was quiet. The pool tended to be louder with most of the kids playing there. Once again, this was a good option if you want a less expensive trip. If you want a five star experience, stay at a five star hotel and be prepared to spend more money.

Hotel Cozumel Resort needs some major management guidance. Not on the beach is awful, you have to go under the road in a tunnel to get to this stretch of 20 beach chairs. The food is the same every day at every buffet and there is no sit down and order from a menu restaurant on premise. The buffet at the pool is closed on wed. and the buffet at the beach is closed on sundays. The staff cannot speak english at all and don't try to understand you, they just laugh and bring you what they want. The pool was closed two days of our four days and should have been closed more due to the alge. The entertainment staff doesn't try very hard to get you involved. This hotel would be ok not used as All Inclusive and just a place to sleep. Don't expect much and you won't be disappointed. The snorkeling off the small beach is pretty good especially for the unexperienced snorkeler. This review sounds really bad, but my husband and I have stayed at 9 different hotels in Mexico and have never had this bad of an experience ever.