If you are the snob type and are looking for a extravagant flashy place this is not the place for you. If you want an environment that has a wonderful staff that will bend over backwards to make you happy you can't go wrong. I have never stayed at a place that made me feel as welcome as I did at Casa del Mar. The rooms are clean the food is excellent and the margaritas are great especially from the swim up bar. I have been to Cozumel at least 15 times in the past 12 years, sometimes for a week but most of the time 2 weeks each trip. It is a wonderful place for people that want to just sit back and relax. Not a place for kids that need to be entertained if they need more than a pool. I have tried the fancy and flashy and they can't hold a candle to this place.

Room was okay except extremely hard bed and very tiny bathroom which had a ceiling made of sticks to cover exposed pipes. There were weird wood slat bathroom vents which opened into the hallway so when walking through the halls you could smell when someone went to the bathroom. :( My biggest complaint of the hotel was how loud it was with the open slat vents (hard to explain) which basically allowed you to hear everything in hallways as if there were no walls. Loud slamming doors and screaming children every morning at 6:30!! Also water in bathroom sink smelled like sewage. Staff was very friendly except one who thought bringing me a few beers poolside was worth a $10 US tip rather than a $5 US tip and was therefore rude to me. I thought the food was good at the one on-site restaurant. Shore diving is practically non-existent with very limited access I guess after Wilma and there is no sandy beach front at this hotel. Concierge recommended the Lobster House as a good place to eat but we were over-charged there when the owner suddenly forgot how to speak English. Do not eat at Lobster House. Bill was $115.00 US for 2!!! Pool at hotel was nice with beautiful views of ocean and cruise ships. $6 US taxi ride to town was reasonable. Okay place to stay but would consider other hotels next trip to Coz.

We made the mistake of buying the all inclusive plan, although it might have come in handy for the drinks. I thought $3.20 for a corona was a bit steep. Rooms were very very clean, but small. Staff was friendly. Pool area was ok, noisy due to main street right in front. No beach area left, a shuttle to beach club was available however. Beach club was nice. Will not return- I think there are better hotels for the money.

Not the best for your money is the way I would describe Casa del Mar. Having stayed at a dozen or so hotels, resorts, and rental properties in Cozumel and Playa del Carmen, this is at the bottom of the list. The rooms are very clean and somewhat spacious, but the beds are rock hard, as are the pillows (are they pillows or bags of Quikrete?). The sheets seem to be made of sandpaper (but the maids make the most of what they have by leaving delightful towel "sculptures" on the beds each day). I did not see one bug in my room the entire trip, which is always a plus! Everything is freshly painted since the hurricane, however their color scheme (army green and midnight blue) are not very tropical. The staff in the restaurant/bar was unfriendly at best, bordering on rude. I have never been treated poorly or even indifferently at ANY bar or restaurant in this area, so our group was very disappointed in the service. The beach access is very crude at this point, you have to walk across the street fighting traffic because the over-the-street walkway is not up and running yet due to the hurricane, however the snorkeling right off the beach in front of the hotel (get in just north of the Atlantis Dive Shop) was the best we found on the island; lots of starfish, barracuda, parrot and puffer fish. The food was pretty good, the breakfast buffet was included in our package and was plentiful and fresh, lunches and dinners are affordable and tasty. The drinks at this place were lousy. How can you screw up a daquiri? This place can. All in all, I would stay someplace else unless you get an unbeatable deal at this hotel.