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“Good Diving, Food and Service” 4 of 5 stars
Review of Hotel Casa del Mar Cozumel

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Hotel Casa del Mar Cozumel
2.5 of 5 Resort   |   Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico   |  
Hotel amenities
Ranked #28 of 53 Hotels in Cozumel
Karlsruhe, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good Diving, Food and Service”
4 of 5 stars Reviewed September 8, 2013

This is the hotel, where you want to go when you want to dive, discover the marina and have a good time. The rooms are good, a little bit dark in the bathroom (small) but they are neat and evertyhing you need.
I loved the food, especially the fish.
The service is good, and it is mostly clean. Wifi works only at the reception and not in the rooms, but it is free.

Room Tip: take one to the pool
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, September 11, 2013
Dear Guest,

We would like to thank you for your time for sharing your experience at Hotel Casa del Mar through TripAdvisor. We appreciate your comments about the rooms, Restaurant and all service provided. About the internet you are right because it is free at the lobby area, and also we have this service available in the rooms with extra charge.
Once again thank you for your comments and thank you to have visited Casa del Mar. We hope to be to your service again in a near future and we would like to invite you to keep in touch with us through Facebook Casa del Mar Cozumel.

Have a great day, best regards.
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397 reviews from our community

Traveler rating
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    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 6, 2013

My wife and I have stayed at Casa Del Mar many times over the years.This August it was again with the United dive club.It was a great trip with over 60 people attending,most of which were divers. The same staff has always been there and they make feel as if it is your hotel. I had not been there for about 2 years ,but from the time we checked in I felt like I was back with friends.The food is great and the all inclusive is the way to go.It is a good location with a short cab ride into town.I recommend you make your next stay at Casa Del Mar ,and experience the good service and hospitality.

Room Tip: Rooms 123 & 124 are quite large. The ocean is the fitness center!
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, September 7, 2013
Dear Mark,

First of all, We would like to thank you for taking your time for sharing your comments and your great experience at Hotel Casa del Mar through TripAdvisor. We are glad that you have returned at your home and we was very happy to be to your service again.
We value every single guest and we like that all our guest feel that they are in home.

Once again, thank you for your confidence and friendship, and we would like to invite you to keep in touch with us through Facebook -Casa del Mar Cozumel.

We hope see you soon! We wish you a great day.
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Fort Worth, Texas
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 5, 2013

I have stayed at Casa Del Mar off and on for the past 15 years or longer. I have stayed at many of the other resorts and always come back to Casa Del Mar. For the most part some of the staff has been there as long as 25 years which tells you something for the way the hotel treats its employees. It is definitely close to the boat dock where your dive operation can pick you up and they have lockers at the dock that you can (bring your own lock) lock up your equipment. And/or you can bring all your equipment back to the pool area clean your equipment set it out to dry or take it to your room and set it out to dry. The hotel accommodates divers. The food is good and we always go for the all inclusive. It is approximately 3 miles from town in which I walk or take a 5.00 taxi ride.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, September 6, 2013
Dear Guest,

Thank you so much for sharing your expierence through TripAdvisor. We are glad to know that always you enjoy your vacations at Hotel Casa del Mar and you diving in Cozumel.
You are part of our famility and we hope to be at you service for more years. Thank you for your friendship and your confidence.

We invite you to keep in touch with us through Facebook, you can find us like Casa del Mar Cozumel.

Best regards.
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Anchorage, Alaska
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed September 1, 2013

This was my second time staying here with a dive group. It is great for dive groups for the proximity to boat dock. There is a dive locker at dock to store dive gear or you can also hang it to dry on your hotel room balcony. I thought food was perfectly fine. Breakfast was a buffet on our August trip and by ordering off menu on our December 2012 trip. Our group also enjoyed the swim up bar in the pool. I loved the restaurant staff. Yes, they are lacking in good tequila, however I purchased my own and got juice mixers from the bar. I recommend the fajitas. Restaurant also had frequent specials that were very good. Very clean rooms with nice flat screen tvs with satellite tv. I appreciated the firm platform style beds.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, September 3, 2013
Dear Guest,

Thank you so much for sharing your review trough TripAdvisor. We are glad to have received you at Hotel Casa del Mar and we are happy to know that you enjoyed your diving, the food, relaxing time on the pool and the service from our staff... We will be happy to receive you back very soon.

We invite you also to keep in touch with us through Facebook- Casa del Mar Cozumel
Once again, thank you for comments and we really look forward to see you in a near future.

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 26, 2013

I've been coming to Casa Del Mar for the past 5 years for the month of August. The staff are super friendly and very helpful. They are very accomodating. I've even had the hotel staff say hi to me at Chedraui or in town. The diving is super close. I look forward to returning next year! Though it is a little further from downtown, I prefer a quietier location that is less touristy. Downtown and grocery stores (Chedraui or Mega) are a short cab ride away (80 Pesos).

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, August 27, 2013
Dear Kevin,

Thank you for sharing your comment and your experience in our property, your second home. We are very happy to know that you enjoyed your stay and our service provided. We look forward to seeing you in the next year.
We would like to invite you also to keep in touch with us through Facebook, you can find us like Casa del Mar, Cozumel.

Once again, thank you for your time to write us and for your recent visit.

Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 23, 2013

Spent 5 nights in this hotel and found the service very good, the people very friendly and helpful, and the rooms and grounds very clean and well-kept. Stayed on the 3rd floor of the main building, but they have other accommodations on grounds (see photos). Was with dive group using operation directly across street (accessed by bridge over road). Food was good as well; although menu was not large, it still had nice variety. Nice breakfast buffet.

Room Tip: Main building is triangle-shaped, so ask for one of the two sides facing water.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, August 23, 2013
Dear Guest,

First of all, We would like to thank you for taking your time for sharing your valuable comments and your experience at Hotel Casa del Mar through TripAdvisor. We are very grateful for your recent visit and we hope to be to your service again during your next visit in Cozumel.

We would like to invite you also to keep in touch with us through Facebook, you can find us as Casa del Mar Cozumel.

We send you a big hug and have a great day.
Best Regards.
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Austin, Texas
1 review
4 of 5 stars Reviewed August 20, 2013

Great place! A lot of the staff actually called me by name. The meals have a good variety of delicious food. I mostly ate seafood which was awesome. I forgot a few items at the bar one night and they were at the front desk waiting for me in the morning. Will definitely go back. The scuba boats pick up right at the hotel. Their is a little walkway from the pool area that leads right to the dock. Staff is awesome, food is delicious, rooms are well kept. Had a great time! -David S

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, August 22, 2013
Dear David,

Thank you for sharing your comments and your experience through TripAdvisor.
We are glad to know that you enjoyed your recent stay in Casa del Mar and it was a pleasure to have been to your service.

We invite you also to keep in touch with us through Facebook- Casa del Mar Cozumel

We look forward to see you in a near future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hotel Casa del Mar Cozumel

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 Top resorts Hotel in Cozumel
#13 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Casa del Mar Cozumel 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel

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