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“Perfect for scuba divers” 4 of 5 stars
Review of Hotel Casa del Mar Cozumel

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Hotel Casa del Mar Cozumel
2.5 of 5 Resort   |   Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico   |  
Hotel amenities
Ranked #27 of 57 Hotels in Cozumel
Orlando, FL
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Perfect for scuba divers”
4 of 5 stars Reviewed September 1, 2013

This was my second time staying here with a dive group. It is great for dive groups for the proximity to boat dock. There is a dive locker at dock to store dive gear or you can also hang it to dry on your hotel room balcony. I thought food was perfectly fine. Breakfast was a buffet on our August trip and by ordering off menu on our December 2012 trip. Our group also enjoyed the swim up bar in the pool. I loved the restaurant staff. Yes, they are lacking in good tequila, however I purchased my own and got juice mixers from the bar. I recommend the fajitas. Restaurant also had frequent specials that were very good. Very clean rooms with nice flat screen tvs with satellite tv. I appreciated the firm platform style beds.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, September 3, 2013
Dear Guest,

Thank you so much for sharing your review trough TripAdvisor. We are glad to have received you at Hotel Casa del Mar and we are happy to know that you enjoyed your diving, the food, relaxing time on the pool and the service from our staff... We will be happy to receive you back very soon.

We invite you also to keep in touch with us through Facebook- Casa del Mar Cozumel
Once again, thank you for comments and we really look forward to see you in a near future.

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
    102
    136
    54
    16
    15
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Mississauga, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2013

I've been coming to Casa Del Mar for the past 5 years for the month of August. The staff are super friendly and very helpful. They are very accomodating. I've even had the hotel staff say hi to me at Chedraui or in town. The diving is super close. I look forward to returning next year! Though it is a little further from downtown, I prefer a quietier location that is less touristy. Downtown and grocery stores (Chedraui or Mega) are a short cab ride away (80 Pesos).

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, August 27, 2013
Dear Kevin,

Thank you for sharing your comment and your experience in our property, your second home. We are very happy to know that you enjoyed your stay and our service provided. We look forward to seeing you in the next year.
We would like to invite you also to keep in touch with us through Facebook, you can find us like Casa del Mar, Cozumel.

Once again, thank you for your time to write us and for your recent visit.

Have a great day.
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Austin, Texas
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 23, 2013

Spent 5 nights in this hotel and found the service very good, the people very friendly and helpful, and the rooms and grounds very clean and well-kept. Stayed on the 3rd floor of the main building, but they have other accommodations on grounds (see photos). Was with dive group using operation directly across street (accessed by bridge over road). Food was good as well; although menu was not large, it still had nice variety. Nice breakfast buffet.

Room Tip: Main building is triangle-shaped, so ask for one of the two sides facing water.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, August 23, 2013
Dear Guest,

First of all, We would like to thank you for taking your time for sharing your valuable comments and your experience at Hotel Casa del Mar through TripAdvisor. We are very grateful for your recent visit and we hope to be to your service again during your next visit in Cozumel.

We would like to invite you also to keep in touch with us through Facebook, you can find us as Casa del Mar Cozumel.

We send you a big hug and have a great day.
Best Regards.
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Austin, Texas
1 review
4 of 5 stars Reviewed August 20, 2013

Great place! A lot of the staff actually called me by name. The meals have a good variety of delicious food. I mostly ate seafood which was awesome. I forgot a few items at the bar one night and they were at the front desk waiting for me in the morning. Will definitely go back. The scuba boats pick up right at the hotel. Their is a little walkway from the pool area that leads right to the dock. Staff is awesome, food is delicious, rooms are well kept. Had a great time! -David S

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review, August 22, 2013
Dear David,

Thank you for sharing your comments and your experience through TripAdvisor.
We are glad to know that you enjoyed your recent stay in Casa del Mar and it was a pleasure to have been to your service.

We invite you also to keep in touch with us through Facebook- Casa del Mar Cozumel

We look forward to see you in a near future.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
124 reviews 124 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 22, 2013

My wife and I stayed here as part of a dive package. Great location, right across the street from the dive boats. 2.5 miles from downtown if you walk or an $8-$10 cab ride. The staff was great and very friendly. The price was great and the food was good. We get up very early and the only thing that would have been nice was a coffee marker. On other good point was wifi was only in the hotel lobby...how sweetttttt! Check it out...not a bad place.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Hotel Casa del Mar Cozumel, responded to this review, July 24, 2013
Dear Guest Joe B,

First of all, thank you for taking the time to post your review of our Hotel through tripAdvisor . We are glad to know that you have enjoyed your stay in Casa del Mar, Cozumel.
According with the wifi as you mentioned is free in the lobby, however is also availvable
in the rooms plus other areas with an extra charge.

Once again thank you for your comments and we hope to welcome you back to the hotel in the near future.

I would like invite you also to keep in touch with us through Facebook – Casa Del Mar Cozumel

Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tracy, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 16, 2013

If you want a great place to stay, dive, and relax - this is the place for you!

We have been going here for years with our dive club and have always enjoyed the staff, the service, the food and the accommodations. The diving speaks for itself - it's spectacular.

The resort is truly set up for divers. A short little walk over the bridge puts you directly at the boat dock/dive shop where they have everything you need if you forget something. They have a hose-off area for your gear back on the other side of the bridge on the hotel side. The pool is great to lounge in after your boat dives - with a swim up bar!

The food is good and consistent year after year. The coconut ice cream is DELICIOUS! The seafood is incredible fresh, the fajitas are delicious.... there really isn't anything I don't like there.

The staff is wonderful and makes little towel animals for you. Rooms are always clean and the AC works well. The rooms could use updating, but when you're out most of the day diving, it's not that big of a deal.

I can not recommend this place enough for your dive trip to Cozumel. It really has everything you'd need to make it a great trip!

Room Tip: Try and get a floor level room so you don't have to haul your gear up and down the stairs. They...
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Hotel Casa del Mar Cozumel, responded to this review, July 17, 2013
Dear Guest:
First of all We would like to thank you for your time and thank you very much for sharing your review and experience on TripAdvisor. Opinions as yours are very much appreciated, thank you!

We are glad to know that you have enjoyed again your stay in Casa del Mar, your second home because your are part our family.

And we would like to invite you also to keep in touch with us through Facebook – Casa Del Mar Cozumel.

We look forward to see you very soon!
Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Grove, Minnesota
2 reviews
5 of 5 stars Reviewed July 15, 2013

Wonderful friendly and helpful staff, good food, great pool, safe, rooms are very clean, air condition worked everyday, great Diving place, Souvenir shopping go Punta Langosta 35 min. walk to your right once you exit Hotel or Taxi for $9 You would be able to find Margaritaville,Carlos n Charlies,Hooters, Starbucks and lots of other shops also you may hop on a Ferry to take you across to Playa del Carmen for $14 one way.....it's worth it. Very close to Cruise Pier about 10 minute walk to your left. Make sure to rent a Moped for $25.00 or Car for around $40 a day free parking at Casa del Mar, Drive around the Island can't get lost.

Room Tip: Bottom floor room has sliding doors to the pool and dining area faces lots of Palm trees and full of...
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Hotel Casa del Mar Cozumel, responded to this review, July 16, 2013
Dear guest Ms. Leana S.

We would like to thank you for your valuable time to sharing your comments and experiences through tripAdvisor. We appreciate hear from you that you enjoyed your recent stay with us and we look forward to see you very soon at Hotel Casa del Mar.

Also, we would like invite you to keep in touch with us through the official facebook page and invite you to join to our community of friends trough this media: Facebook – Casa Del Mar Cozumel

Have a wonderful day.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Casa del Mar Cozumel

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Casa del Mar Cozumel 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabañas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous “Paraiso” reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel

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