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“Nice, clean great staff!” 4 of 5 stars
Review of Hotel Casa del Mar Cozumel

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Hotel Casa del Mar Cozumel
2.5 of 5 Resort   |   Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico   |  
Hotel amenities
Ranked #27 of 58 hotels in Cozumel
Houston, Texas
Top Contributor
102 reviews 102 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
10 helpful votes 10 helpful votes
“Nice, clean great staff!”
4 of 5 stars Reviewed July 22, 2013

My wife and I stayed here as part of a dive package. Great location, right across the street from the dive boats. 2.5 miles from downtown if you walk or an $8-$10 cab ride. The staff was great and very friendly. The price was great and the food was good. We get up very early and the only thing that would have been nice was a coffee marker. On other good point was wifi was only in the hotel lobby...how sweetttttt! Check it out...not a bad place.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Hotel Casa del Mar Cozumel, responded to this review, July 24, 2013
Dear Guest Joe B,

First of all, thank you for taking the time to post your review of our Hotel through tripAdvisor . We are glad to know that you have enjoyed your stay in Casa del Mar, Cozumel.
According with the wifi as you mentioned is free in the lobby, however is also availvable
in the rooms plus other areas with an extra charge.

Once again thank you for your comments and we hope to welcome you back to the hotel in the near future.

I would like invite you also to keep in touch with us through Facebook – Casa Del Mar Cozumel

Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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302 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tracy, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 16, 2013

If you want a great place to stay, dive, and relax - this is the place for you!

We have been going here for years with our dive club and have always enjoyed the staff, the service, the food and the accommodations. The diving speaks for itself - it's spectacular.

The resort is truly set up for divers. A short little walk over the bridge puts you directly at the boat dock/dive shop where they have everything you need if you forget something. They have a hose-off area for your gear back on the other side of the bridge on the hotel side. The pool is great to lounge in after your boat dives - with a swim up bar!

The food is good and consistent year after year. The coconut ice cream is DELICIOUS! The seafood is incredible fresh, the fajitas are delicious.... there really isn't anything I don't like there.

The staff is wonderful and makes little towel animals for you. Rooms are always clean and the AC works well. The rooms could use updating, but when you're out most of the day diving, it's not that big of a deal.

I can not recommend this place enough for your dive trip to Cozumel. It really has everything you'd need to make it a great trip!

Room Tip: Try and get a floor level room so you don't have to haul your gear up and down the stairs. They...
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Hotel Casa del Mar Cozumel, responded to this review, July 17, 2013
Dear Guest:
First of all We would like to thank you for your time and thank you very much for sharing your review and experience on TripAdvisor. Opinions as yours are very much appreciated, thank you!

We are glad to know that you have enjoyed again your stay in Casa del Mar, your second home because your are part our family.

And we would like to invite you also to keep in touch with us through Facebook – Casa Del Mar Cozumel.

We look forward to see you very soon!
Best Regards.
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Maple Grove, Minnesota
2 reviews
5 of 5 stars Reviewed July 15, 2013

Wonderful friendly and helpful staff, good food, great pool, safe, rooms are very clean, air condition worked everyday, great Diving place, Souvenir shopping go Punta Langosta 35 min. walk to your right once you exit Hotel or Taxi for $9 You would be able to find Margaritaville,Carlos n Charlies,Hooters, Starbucks and lots of other shops also you may hop on a Ferry to take you across to Playa del Carmen for $14 one way.....it's worth it. Very close to Cruise Pier about 10 minute walk to your left. Make sure to rent a Moped for $25.00 or Car for around $40 a day free parking at Casa del Mar, Drive around the Island can't get lost.

Room Tip: Bottom floor room has sliding doors to the pool and dining area faces lots of Palm trees and full of...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Hotel Casa del Mar Cozumel, responded to this review, July 16, 2013
Dear guest Ms. Leana S.

We would like to thank you for your valuable time to sharing your comments and experiences through tripAdvisor. We appreciate hear from you that you enjoyed your recent stay with us and we look forward to see you very soon at Hotel Casa del Mar.

Also, we would like invite you to keep in touch with us through the official facebook page and invite you to join to our community of friends trough this media: Facebook – Casa Del Mar Cozumel

Have a wonderful day.
Best regards.
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Firestone, Colorado
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 4, 2013

I've been going to Cozumel almost every year since the early 70's and the last five years we've been staying at Casa Del Mar. This year we stayed at Casa Del Mar from May 31st to June 10th and got to meet Andrea the FIRST tropical storm of the season! Though Cozumel only caught the edge of the storm we still had SEVEN DAYS OF RAIN! Even through the lousy weather, the staff at Cas Del Mar kept their smiling faces and super friendly service that definitely help keep our spirits up and still make it a very enjoyable time!

I took a small group with me this year of customers and friends and many of them had not ever been to Cozumel. The diving was still great and with the help of the staff every one had a FANTASTIC time despite the weather! At the end of our trip everyone in my group told me to sign them up for "next years trip"! THANK YOU to the STAFF at CASA DEL MAR from the Catfish Charlie's Tropical Fish group!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Hotel Casa del Mar Cozumel, responded to this review, July 10, 2013
Dear Friend,
We appreciate your time for sharing trough tripadvisor your experience at Casa del Mar. Certainly, the weather was not very good however we are glad to know that you enjoyed your stay and diving with all you group. You are part of our family, we hope see you very soon in your second home and We hope your stay will be even more enjoyable.

One again, thank you for your comments and we would like invite you also to keep in touch with us through Facebook – Casa Del Mar Cozumel.

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Del Rio, Texas
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 25, 2013

The pool is NOT 'tiny' it's adequate for the size of the hotel. The food is NOT 'mediocre'...it's very good. We ate the coconut ice cream everyday...and enjoyed fajitas, grilled fish, tampiqueno steak, shrimp cocktail, beautiful and delicious fruit platters etc. etc. Breakfast is sometimes a buffet or partial buffet depending on how busy the hotel is...there's always somebody to make you a fresh omelette w/ the filling of your choice.
If the previous reviewer had researched properly and looked at photos they would know that the manmade beach area is small. We had a car to go elsewhere when we wanted. You can still enjoy sunsets from Casa Del Mar and relax in a hammock.
This was our 2nd visit and we chose to get 2 cabanas and the 'penthouse' this year.... and they were lovely. Very spacious and decorated so nice! Last year we had a standard room and while it was O.K. the bathroom was tiny and water pressure pretty bad.
This hotel is small...which is what we like. Caters to divers...so it's usually quiet. Grounds are so pretty and well kept. Rooms are very clean...A/C ice cold. ALL staff were very kind and nice and we tipped accordingly.
If a person was looking for a resort/hotel w/ a great view, not near the cruise ship pier, wants more than one bar/restaurant and more than one pool...this place is not for you....but we LOVE it!! And we aren't even divers!!!
There is some road noise if your room is near the front of the hotel...we are early risers so it didn't bother us...take ear plugs.
We like that Casa Del Mar is not too far from town or the southern beach clubs.
We'll be back...you should try this place!!
Thanks to all at CDM.

Room Tip: If you want a sea view ask for a superior room on the 3rd floor...specify a view!
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Hotel Casa del Mar Cozumel, responded to this review, June 26, 2013
Dear Guest:

Thank you so much for taking your time to share with us your friendly comments and your experience through TripAdvisor. We really appreciate each opinion regarding our services and facilities, and the most important for us, is that you have enjoyed your second stay in casa del mar with all your family, thank you because you love Casa del mar, Cozumel, we are glad to know this of you.

Kindly, be advised that we will continue with the commitment to mantain our best services for all our guest.

We look forward to welcoming you back to your second home... and once again, thank you for choosing Casa del Mar!

Finally, I would like invite you also to keep in touch with us through Facebook – Casa Del Mar Cozumel

Have a wonderful day.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evergreen
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 23, 2013

We just got back from a week's stay at Casa del Mar. Our room was great, the staff was wonderful, and we loved the ease of walking over the bridge to our dive boat every morning. We took advantage of the Full American food plan, and while the food was nothing to write home about, it was better than I expected, always served with a smile (loved Wilbur!). In addition, the cost was so reasonable, we were able to go out for some nice meals in town. Overall, a very good experience and we will be back!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VENTAS C, Director de Relaciones con Clientes at Hotel Casa del Mar Cozumel, responded to this review, June 29, 2013
Dear Barb,
Thank you for take your time to share with us your comments regarding our services and facilities and your experience in the Hotel trough tripAdvisor. We are happy to know that you have enjoyed all your stay in Casa del Mar.
We look forward to see you very soon in your second home in Cozumel.
We invite you also to keep in touch with us trough Facebook – Casa del Mar, Cozumel
Our best wishes! Enjoy your day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, Colorado
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 19, 2013

This hotel is great if your DIVING. DO NOT go here if your wanting an all inclusive VACATION. The food in the one restaurant is mediocre at best. The "all inclusive" package isn't really all inclusive. You have to pay for any premium liquor you order at the one bar. There is no beach and the pool is tiny. They do however have a deal with Nochie Cocome beach club 5 miles down the highway were you can get on a beach but you have to pay for all your drinks and food there.

For the money you pay, stay at one of the actual resorts in on the mainland in Playa Del Carmin or Cancun. Unless of course, your diving. Even then take the ferry to where you wanna dive and stay at a nice resort.

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Casa del Mar Cozumel

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Casa del Mar Cozumel 2.5*
Official Description (provided by the hotel):
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabañas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous “Paraiso” reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel

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