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Casa del Mar Cozumel: Traveler Reviews


Casa del Mar Cozumel
Carretera Chankanaab Sur Km. 4, Cozumel 77600, Mexico
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Traveler Reviews

77% Recommend
4.0 of 5 stars 87 reviews
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Enjoyed our week at Casa del Mar

Casa del Mar Cozumel

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4 of 5 stars
travelgrandmaOhio 1 contribution
ohio
Mar 9, 2008 | Trip type: Family
3/3 found this review helpful

Stayed Feb. 17th - 24th with my husband, sister and her oldest son. Overall we loved it. We got a very good deal and did the all inclusive. The food was good, loved all the fish dishes we tried! Casa del Mar is not a 5 star resort, and doesn't try to say it is, but it is a solid 3 star, in my opinion. The beach was a good place to snorkle, but there are lots of rocks. If you just want to lay in the sun you will find more than enough places to do it here.
We were always waited on for drinks and food whether we were at the beach or by the pool. And the service was excellent!
The staff at the restaurant, and beach bar were great! Very attentive and fun. I couldn't say the same for all the front desk personnel unfortunately. You could say they tried I guess.
The only real problem? The safe deposit boxes were in the lobby and they were all taken. Not enough to cover all the rooms rented? We asked about getting one the first 3 or 4 days, after that we just quit asking. Which meant we had to carry personal info and money with us at all times. Not good!
Overall, we were very happy, we would go back to Casa del Mar and we would do the all inclusive. Especially if we could get such a good deal again.

  • Liked — small grounds, restaurant pool and beach all very close and convenient
  • Disliked — the rocks at the beach
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since April 05, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $81 (year-round)
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Casa del Mar is a great value

Casa del Mar Cozumel

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5 of 5 stars
MNhasSnow 6 contributions
bemidji minnesota
Mar 6, 2008 | Trip type: Couples
5/6 found this review helpful

This was my second trip to Casa del Mar and my husband's first. We had a great time and will not hesitate to come back. They finished off the water's edge side of their property nicely and we hung out there often. Easy snorkeling right there and entertaining to watch the cruise ships come in and out and the divers suit up. (we are not divers but find it possible for the future) Wednesday was SUPER CRUISE SHIP DAY with ten ships in Cozumel and it was a windy one. Interesting to watch them shuttle people back and forth. We loved the free breakfast at Casa del Mar and the free internet. Our room wasn't a premium choice (room 105) but worked out just fine and we both slept like rocks the whole time. They have added egg crate cushions on the beds so that was nice. We ate off the menu three times I think and everything was good. We also tried La Mission Too on our last night (on the same side of the road as Casa del Mar just steps away on your way toward town) and it was very good and very inexpensive. We would have eaten there more often. Did one timeshare presentation which was not unpleasant and paid off well for us. Also toured the island one day (with our free jeep from said presentation) and went out to punta sur which we had not seen since before wilma. It was very nice out there. Saw the crocs in the lagoon and snorkeled and climbed the lighthouse. Beautiful view.(ten dollar per person entrance fee....ten dollars to rent snorkel gear.) Casa del Mar is a very nice 2 1/2 mile walk from town...we did it twice. Also got to climb the lighthouse on the way to town. A guy was painting the doorway and another couple approached him as my husband and I watched...and we were sure they would be turned away...but then there they were waving from the top, so up we went. Some of the stairs were a little questionable but I'm sure they had recently been OSHA inspected. :) All in all, a great vacation and we would recommend Casa del Mar and will probably be back next year.

  • Liked — Easy water access...a little bit out of town while still being easily accessible...quiet.
  • Disliked — I can't think of anything I disliked.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since November 16, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $81 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Been there 8 times and love it

Casa del Mar Cozumel

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5 of 5 stars
2000vert 1 contribution
2000vert
Feb 28, 2008 | Trip type: Family
3/4 found this review helpful

I stay at Casa Del Mar every time I go to Cozumel. The staff always remembers me and the rooms are always clean. I stayed at another hotel after the big hurricane and I was very disapointed. I was wishing I was back at Casa Del Mar. I will never stay anywhere else. The location is perfect and quiet. The private little beach has good snorkling.

  • Liked — The hotel is small
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since February 28, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Outdoor / Adventure, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $81 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Terrible!!!

Casa del Mar Cozumel

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1 of 5 stars
CanadianDewd 1 contribution
Canada
Feb 23, 2008 | Trip type: Couples
1/5 found this review helpful

This place was horrible! The staff were very rude, the hotel had a very horrible odor as we walked up to the room. The beach was located over an overpass over top of the street. Their small beach was very inadequate and I wouldn't recommend walking on the sand with no shoes as a big chunk of wire was embedded in my foot... i told the hotel staff and they didnt even say sorry they just grabbed it and threw it out. Kind of scary since you see a lot of ads on Television about hepatitis. Thank god we didn't book for an entire week at this place and it was just one day.. we didnt even stay there the night. We actually got there at noon and paid for a night and then left and went somewhere else. I would likely give this place 1/2 star and that's pushing it.. They really need to get rid of the sewer smell. They also advertise that they have internet in the lobby that is wireless... The whole network is very very slow, it takes a minute to load a page and we weren't the only people that complained about that...

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since February 18, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Pet owners
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d153031?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $81 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
For the Small Budget

Casa del Mar Cozumel

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2 of 5 stars
jinxxlady 10 contributions
Philly area
Feb 23, 2008 | Trip type: Friends getaway
1/4 found this review helpful

Casa Del Mar is very pretty to look at. The location we felt was premium - half way between the national park beaches and the town of San Miguel. The overpass walkway to the beach was a very nice feature other hotels did not have.
The price was great...but you get what you pay for. The rooms are very basic. When we arrived we were taken aback at the mustiness of the room. It was oppressive! The airconditioner cleared that up - while the air conditioner worked. It kept freezing up and we would wake up HOT. And at one point it was actually spittin ice!
The TV remote was broken. And the plumbing is not insulated, so the water from the room above us was quite loud.
Having said that, the rooms are clean, the staff friendly and helpful.
The restaurant was not a Mexican experience in culinary arts. I do not recommend the all inclusive. (We went all inclusive)The menu is limited and I cook better in my own kitchen. But the bartender is very good. But I wished I hadn't pre-paid for my food b/c we passed places that smelled oh so good!
Nice clean pool, and a large hot tub, but the two times we considered it, the hot tub wasn't clean.
Overall, I do reccommend this hotel for location and a tight budget. But if you can afford a little more luxury, it will probably be worth the price.

  • Liked — Location
  • Disliked — Room condition and food
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 35-49
  • Member since August 19, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d153031?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $81 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Casa del Mar Cozumel Address

Carretera Chankanaab Sur Km. 4, Cozumel 77600, Mexico