My family stayed at the El Cozumeleno for 5 days in July 2006. Our favorite thing about our stay was the staff. Every one we met was friendly and pleasant. We loved the pools, and restaurants. The shows were exciting and every nuance was designed to make our stay a comfortable one. There is so much to do, 5 days were'nt enough and we will have to go back to do the things we could'nt find time for. You truly decide how you want to spend your vacation, you can sit by the pool and do nothing, or take advantage of the on-site dive shop, and day trips to all the island has to offer. Either way, the El Cozumeleno will take care of your needs.

Let me first start out by saying that we couldn't have asked for a more wonderful place to take our children (6 and 12 yrs) than El Cozumeleno. The place is 100% accommodating for any family with young children and really put out the effort to make us feel like their family. As most everyone does, we had our concerns and doubts with the all-inclusive package, i.e. quality or amount of food, availability and weakness of the drinks... but not at El Coz. The hotel had just an awesome breakfast buffet with made-to-order omelets, pancakes, and waffles. The lunch and dinner buffets were nice also, not steak or crab legs as that was available in the "dine in" restaurant, but hamburgers, hotdogs, roasted chicken, bbq chicken, tacos, taquitos, etc. Our two girls made friends quickly as there are just kids everywhere, all ages. Our older daughter played a lot of water volleyball, chased boys, and went to dances. Our youngest had a couple of little girlfriends her own age who wanted to swim probably 12 or more hours a day, was given an endless supply of shirley temples from the servers, and went to the ice cream dispenser over and over and over. We ate whenever we wanted, drank whatever we wanted, snorkeled everyday, kayaked, went scuba diving, relaxed in the hammocks on the beach... it was wonderful! We took the sunset cruise that was nice but didn't really venture out to experience the rest of the island. The service was just outstanding. Although gratuities are included, a couple of dollars here or there and the servers will wait on you hand and foot. The hotel had different festivities with dinner/entertainment every night. The girls had a blast in the congo lines and dancing on stage. The water was beautiful, crystal clear with lots of fish. Just a fantastic place. But........Beware!! Stay away from the Royal Resorts counter across from the front desk! Scam artists, liars, cheats. Only let-down of the hotel: that they would allow and condone that in their own lobby. Just for "touring" their new hotel over on the mainland, they offered lunch and free taxi/ferry rides back and forth. 90 minute "tour" is all we owed them. We agreed as we wanted to shop Playa anyway. Ended up being nothing but a harsh and unrelenting sales attack. When they finally released us five hours later my backpack, which they kept while we toured and was harassed, was conveniently locked in an office where the only guy who had a key was gone! We were promised that if not that night, then in the morning someone would retrieve it to our hotel. Not! After shopping till dark (6:00pm) we attempted to board the ferry back and was told that the vouchers given to us by Royal Resorts were only good for the 11:00pm/last ferry! We were absolutely livid! Not only did we waste almost an entire day and lost a backpack, we had to purchase tickets to get back at a decent hour. We didn't even get the backpack for two days later, only after threatening the Royal Resort manager again and again, and they even stole our money out of the backpack! Like I said, that was the only let down. We were sure the hotel management would make it up to us, but they didn't. Otherwise a very nice place to stay and I would highly recommend it.
The Mullins family, Yukon OK

We have just returned from a week at the El-Cozmeleno, this was our second time this year. I'm not sure what make's this place so great.. Could it be the great ocean views from your balcony. Or watching the cruise ships pass by in front of you. Or maybe its just being able to relax by the pool, or sitting on a hammock over looking the ocean, or enjoying my favorite beverage at one of the many bars, or enjoying a meal in the open air restaurant. Playing miniature golf, snorkeling, water volleyball, or a game ofchess on the giant chess board outside. Or maybe its just enjoying a dinner show outdoors, or a poolside movie with popcorn and chips on the large screen. Well I can't say just one thing that I like about this place, it truly is a special place to vacation.. Just remember you are on vacation don't let little things bother you, and they won't! The people of Cozumel work very hard, so you can enjoy your vacation..

First time to Cozumel and and it will not be our last. The resort was well maintianed and the staff could not have been nicer. The food was good, not great with breakfast being the best. Lunch was not as good but always found something to eat. Dinner was better especially if you ate in the reservations resturant. The birds at the outside resturant (there are only a few birds so please do not think that there are flocks of birds all over the resort) can be a problem if you let them. Cover the serving dishes after you get your food and do not leave a plate of food at a table by itself or the birds will get it. It was posted here that there was a fly problem but we saw almost none. We liked having the option of being at the activities pool or at the quiet pool. Some days you just want to relax. The snorkeling in front of the hotel was very good and the beach has been repaired with lots of sand. We are already planning our next trip and it will be at the El Coz.