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El Cozumeleno Beach Resort: Traveler Reviews


El Cozumeleno Beach Resort
Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
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Traveler Reviews

81% Recommend
4.0 of 5 stars 1,028 reviews
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El Coz is the place for families to Go!

El Cozumeleno Beach Resort

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5 of 5 stars
A TripAdvisor Member
Missouri City, Missouri
Nov 5, 2004
14/14 found this review helpful

I'm currently researching vacation options for next year. It's bringing back memories of our 9 day stay at the El Cozumeleno. We are a family of 7: mom, dad, son 11, daughter 5, son 2, niece and nanny.

ROOMS: We occupied two standard size rooms. Initially, we had difficulty with the adjoining door, but the maid unlocked it and it made for a nice "suite". We stayed on the far end of the hotel on the 3rd floor. Our view of the ocean was obstructed by the dome covering the indoor pool. Initially, this was an issue for us, but after we settled in, we gave up the quest for two adjoining rooms with a better view. The other parts to our vacation more than compensated for the lack of oceanview. This property is immaculately clean. The rooms are open and airy, very nice! Plenty of room for lots of dive equipment.

STAFF: The staff is helpful & friendly. Most everyone speaks english very well. There are plenty of tour operators in the large front lobby; some are timeshare representatives. I actually ended up doing one of them: took my 5 year old with me and we had a great time with the guy. Didn't buy a timeshsare but I did get to view the Reef Club and it made me glad to be at our property. Theirs was nice, but ours was fabulous. The thrice-a-week theme parties were so much fun. All three of the kids enjoyed them, even the little ones. The costumes were beautiful. Rule of thumb here (or anywhere else) treat someone the way you want to be treated and you'll have a pleasant time.

POOLS: The pools were beyond words. My husband and I were in Cozumel to dive; the rest of our family was there to relax and swim. This is the PERFECT vacation spot for our needs. We got to spend some days (and nights) diving while everyone back "home" was taken care of. The depth of one of the pools is knee-high....absolutely perfect for little ones learning to swim. This pool cascades into two deeper pools on either side. The mushroom umbrella at the side of this pool was very fun, too. I recommend getting up early to get your loungechair if you're there during busy season. Getting a seat on the little "island" with ten loungers that you can see from the balcony view on your websites. I'm an early riser: I was up by 6:00 each morning. I'd put out our belongings and we practically had the island to ourselves. There was no worry of anyone taking our things and the foot traffic was non-existent. Even on the days when we awoke late, there were plenty of chairs (granted, we were there at the end of the schoolyear (May 25-June 3) and this was not yet high-season). The pools were clean and warm. We never swam in the pool over at the original part of the property where the 18 hold miniature golf course was. It was a "traditional" style pool....very deep and not much character. I certainly liked the newer style mexican pools that had multilevels and free form styles. I believe more adults hung out over there and it was a much quieter place. It rained one day and we took advantage of the covered pool: nice option for those who may visit during the stormy season. Bring flip flops. Always wear your footwear while walking around the pools unless you have highly calloused feet. The terra cotta gets very, very hot. I burned the bottoms of my feet and that made for a miserable walk in the airport on the way home. Definitely bring shoes for the little ones; they won't realize their feet are getting burned and you'll have a rough time making them feel better.

SUNSCREEN: Bring more than you think you'll need. It's expensive here!

BEACH: The beach was clean. There were two guys with wheelbarrows moving the sand each and every day to the long pier; I guess the sand washes away there each night. What a chore! We took a long stroll down the beach one evening and it was fun to see the other places. Made us appreciate ours all the more. The public beaches cost money. Stay at the El Coz to go on the beach. It's less rocky and it's clean and it's empty.

BUGS: If you're going to venture out at night make sure to have BUG SPRAY. Eeghads, those mosquitos are happy to see humans! I had over 50 bites from our two hour walk.

DIVING: The diving is incredible; nothing needs to be said there. If you've been to Cozumel to dive, you know what it's like. If you haven't been, then go! Use the tour operator that leaves right from your own pier. If you can, ask for your dive master to be ABRAHAM. He was beyond compare. Has lived there his entire life, knows the underwater topography inside and out. If he's able, he'll spot a splendid toadfish for you! His pre-dive service is incredible, too. He's right there with weights for your belt, helping you put on your gear and take it off at the end. Your tanks are changed and ready for the next dive by the time you get to the seats on the boat! Don't forget to tip these guys; they're very helpful. Definitely do a night dive. It's extremely peaceful. And different diving than day dives; you look at different things.

FOOD: The food was typical buffet style food. I've read reviews knocking the food choice, the food taste, etc. I've been in the restaurant industry for years and I realize there is only so much that can be done with buffet-style food. So for those who criticize it, perhaps you should stay at a property with sit-down restaurants and order off a menu. You'll have to pay more, and you'll have to wait for your meal to be delivered, but perhaps you'll be happier in the long run. For me, the convenience of eating whenever we wanted far outweighed any shortcomings of the food. The cooks and chefs and waiters were extremely friendly! We ate at the sit-down restaurant three nights and it was exquisite. Our 12 year old actually tried adult food like escargot, calamari and grouper, it was presented so well.

WATER: They have plenty of bottled water on the premises, despite having potable water. We had ice in our drinks and used the tap water to brush our teeth, none of us got sick.

ANTIBIOTICS: Let your doctor know you're going to Mexico and ask him/her to send you with some antibiotics. Fill the prescription in the states. At the first sign of upset tummy or diarrhea, start taking them. Make sure the kids have theirs, too. There's nothing like being on vacation with sick little ones.

TIPPING: We brought Sacagawea Dollar Coins (MUCH easier than carrying around dollar bills that get wet) and we were sought after, by the end of our vacation. Once the staff realized these were indeed dollar bills we were using for tips, they remembered us and actually sought us out when we went to sit for breakfast or lunch or dinner.

HIGH-SEASON: During the last weekend of our stay, the property was crowded with sunworshippers and drinkers. That was fine; it was a nice change.

KIDS' CLUB: Claudia at the Kids' Club is fantastic with the children. We didn't take advantage of it because our three were the only ones there for the first 6 days. If you do wish to have your kids stay there, the activities are varied and entertaining. The kids come back to you for lunch, but are with the professionally staffed club the remainder of the time. You can lounge at the pool yet keep an eye on them; the Kids' Club is in the building off to the side next to the *small* gym and dive shop. The upstairs of the building housing these things has things to keep the older kids busy at night: a foosball table, ping pong and a couple of other things. We didn't take advantage of these, though. By 9:00 we were all pretty tired from our days of diving or swimming.

TRANSPORTATION: We rented a scooter for nearly our entire trip. It was the perfect vehicle. The traffic is congested downtown. The parking is terrible! But with a scooter, two people can share a day together, zipping in and out of places. We were able to go to the ruins and also go to the southernmost part of the island, just to say we did. The scooters ran around $34 per day, but we negotiated the entire week for $25 per day. Wear your helmets! Driving a car is nice, but then everyone has to agree on the place to go to shop or eat and that's difficult. This way, there were two people on the scooter, to do as they wished and they didn't have to take a long, drawn-out vote to decide where to go. We simply alternated turns at the scooter and had a great time. As far as transportation to and from the airport....you'll probably be given the option of purchasing round trip transfers. Don't do it. It costs $6 per person to get you to the El Coz. You're faced with no options there. But getting back to the airport? We were able to negotiate a rate with a mini-van taxi driver that was outside the hotel. I think we paid thirty bucks for the seven of us to get back to the airport. Do the math: $42 to the hotel and $30 back to the airport. The tour operators charge you $60 RT per person? Wow. They're making some money! Definitely go into town for shopping. Go off the beaten path by a street or two. You'll get better deals. As I'm sure you're aware, nearly every price is up for negotiation in Mexico. If you've never cruised before, stopping to look at these behemoths is worthwhile, they're floating cities!

If you have any questions, feel free to email me. This was Heaven on earth for us. Even considering the view, this was 100% perfect from start to finish. It's going to be difficult to top. If you go to the El Coz, you won't forget it.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2004
  • Member since March 08, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $291 (year-round)
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Glad to finally here a positive review

El Cozumeleno Beach Resort

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5 of 5 stars
A TripAdvisor Member
Fort Worth, Texas
Nov 3, 2004
3/3 found this review helpful

It's great to finally here a positive review of El Cozumeleno. My husband and I have been going to Cozumel 3 or 4 times a year since we started diving 6 years ago and this is my favorite place to stay. We don't get to stay here every time because it gets a little pricy some parts of the year but it is always the first place that I check the price. We're going this weekend and I'm happy to say that this is where we're staying.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Still Undecided El Cozumenleno is worth it

El Cozumeleno Beach Resort

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4 of 5 stars
A TripAdvisor Member
Ft Hood, TX
Nov 2, 2004
4/4 found this review helpful

OK well me and my long time Girlfriend decided to go to Cozumel for my 2 week R&R leave from IRAQ, we went from Oct 18th till Oct 22nd. We got there early monday our room wasnt ready @ 3 so they gave us our Bracelts n we hit the bar 45 minutes later our room was ready, The room was great a large bed and nice couch , Very clean and the AC worked great. The balcony had an ocean view and was very nice to sit out and relax watch the sunset.

As for the Hotel very well maintained, especially the pool area, Now the food the buffet was spectacular but for breakfast we had juices, fresh fruit, pastries and eggs made to order , and omelets so breakfast was good, also room service is included in the All Inclusive and the room service was good one morning we had french toast and sausage not bad seriosuly, Now the drinks you may hear that the drinks are water downed and everything else they are not, the drinks were great you get wgat you want abd as much as you want but remeber it is good to tip a buck here 2 bucks there n then they treat you a lil better so be friendly also being in the military im used to interacting with different nationalitys Also about the drinks at the cozumeleno the only beer they have is Do Sequix ( i think thats how u spell it) no corona but dont fret its not bad. Also i forgot there is a Restaurant in the Hotel which you have 2 make resveravtions at but it also is pretty good not bad.

As for things to do I highly recommend the BOOZE CRUISE from ocean tours( the dive shop right there in el cozumelno)you get all the coronas and tequila and drinks u can drink go out for 2 hours n then they take you downtown to Carlos and Charlies (GREAT PARTY PLACE) Antonio runs the booz cruise nice guy got us right in at carlos n charlies got us a table Guess he knows the people or pays them off, Also THE FURY snorkel trip great trip along with the Snorkel trip Antonio offers. Even if your a 1st timer like my GF the guides are long time pros and VERY helpful. also when your done snorkeling and on your way back to shore all you can drink Tequilla, Coronas and mixed drinks!!!. After reading all the reviews i was wary and went with an open heart in return we had in incredible trip we made some good friends with other couple and keep in touch Great for couples prolly not so great for singles. also Downtown some people said they felt unsafe and al this other CRAP You gotta remeber some people are just tryin to make a sale there economy is based around tourism. so go with an open mind and i gaurantee a great time. theres tons to do, Also downtown theres an absolute GREAT restaurant Pizza PRIMA me n my GF each had the Surf and Turf nice steak huge lobster tails and Wine all under 100 Bux also they have a great live Guitar player playing and singing romantix live music..

1. Bring Cash the ATM's only give out Pesos and the ATM fee is $7.50
2. Just TIP some people complain i think i tipped about 100 bux but i tipped like 5 bux here to the really nice guys im a sucker but i also understand.
3.Bug Spray High Deet Content for your ankles

If you want to see pics or ask me any questions the name is Dan and my email is Taliwhacka@yahoo.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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El Coz 10/25/04

El Cozumeleno Beach Resort

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5 of 5 stars
roccgt 11 contributions
Houston, TX
Nov 1, 2004
4/4 found this review helpful

Just returned from El Coz on 10/29. The hotel overall was great. Our room was spotless (new ?) and very spacious. The AC was as cold as you wanted. Our room was on the 8th floor of the South (newer) building, which I would recommend (although it appeared some of the rooms in the older, North building were being renovated). It is my understanding that all of the rooms above the ground floor in the new building are considered "ocean view", as they have balconies looking out at the ocean. The higher, the better, as your view gets better and the pool noise isn't as bad. Some of the rooms in the older building don't face the ocean.

The hotel provide free bikes and helmets. They were fairly basic, one- speed, beach-cruiser types, which had seen better days. The tires all needed air, but they had a pump (ca. Johnson administration) you could use. Its a short (about 3 mile) ride into town, and once there, a good way to get around. CAVEAT! Watch out for cars and scooters.

Many of the reviews I had read complained about watered-down drinks. As a public service, I was eager to thoroughly research this point, and am pleased to report that the drinks were great- as strong as you wanted, well made and readily available.

Re: Tipping: Yes, they appreciate tips (a buck or two), but the service was very good all around (including the intrepid bartenders) whether you tipped or not.

Re: Food: El Coz is an all inclusive. This is Mexico. If you are looking for a culinary extravaganza, go to France. The breakfasts were good, the lunches not too good, and the dinners (in the inside restuarant) were OK. We especially enjoyed the piano player.

Please remember you are are guest in their country, and act accordingly. See, Rick Steves' "Through th Back Door" Philosophy, which was written for Europe, but is applicable (now, more than ever) worldwide.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Would not stay there again

El Cozumeleno Beach Resort

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1 of 5 stars
A TripAdvisor Member
Seattle, WA
Oct 26, 2004
4/7 found this review helpful

I just stayed at this property about a week ago and would never stay here again! There were cockroaches in my room, ants in the bathroom, and a squished bug on my plate at dinner. I was so uncomfortable at this hotel that I wanted to go stay at the Melia next door instead. Received horrible service from the wait-staff who didn't even look happy to be working there. The variety in food was very disappointing. La Veranda is their fine dining restaurant and that was nothing short of Lean Cuisine. All I can advise people on this hotel is you get what you pay for.

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El Cozumeleno Beach Resort Also Known As

Address: Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico