My brother and I stayed at El Coz from 10/14 to 10/18, 4 nights total. The purpose of our trip was to dive with Aqua Safari, located in downtown Cozumel, which is a $45 peso taxi ride from this hotel. Diving in Cozumel is amazing!
Anyway, we used the hotel just to sleep and have a few meals, since the bulk of our 3 full days were spent diving. As such, we werent at the hotel all that much. What I can honestly tell you is that the El Coz is a very decent and clean MODERATE hotel, which we found to be very affordable. Its better than a budget hotel, though it doesnt meet the mark of something considered "luxury". In North American terms, its a 3 - 3 1/2 star. We paid about $250 each for 4 nights all inclusive, which is very reasonable.
We stayed in a room on the 5th floor of the North tower since the South tower was said to be full. Our room was recently renovated, and was very large and clean and adequately furnished. The bathroom appeared to be older, but worked fine. A/C was good. We had a great view of the ocean and a nice balcony. Beds were very firm, so get used to it. If you are a bad sleeper, there's an adjustment period for sure. Also, if you have kids or need to do something when it rains or late at night, the TV selection in the room is bad...only 3 or 4 english channels....poor selection! All in all, we were pleased with our room.
Staff were friendly and accomodating, and no one hassled us for tips, even though we left the maid some money daily, and would tip bartenders and waiters frequently. These people get paid little, so a couple dollars USD is great for them, and little for you to spend. The hotel grounds were well kept. As far as the beach, its a relatively small, crescent shaped one with much erosion of the sand. The water however is crystal clear and warm and great for swimming, kayaking, snorkelling, etc....all available at the hotel for free. Also, lots of activities for the kids, and 2 big pools. Most hotels in Cozumel dont even have a beach, so having one at this hotel is a real bonus. Its not the best beach, but will satisfy you.
Many people mention flies and mosquitoes, and yes, they have them at the hotel. Pack some repellant, and keep in mind that you're in a tropical zone, and the hotel is steps away from dense jungle vegetation....there's nothing the hotel can do about this, and quite frankly, its not even that bad!
My one negative is food quality. I am NOT a picky eater, and am very flexible, yet was disappointed with the overall quality. The breakfast buffet is excellent, and has everything one would expect. We had it daily and always enjoyed it. We had lunch via room service once, and it was ok. We had 3 dinners there, 2 buffet, and 1 in the reservations restaurant, La Veranda. The first buffet was Spanish-style, and was quite limited in options and overall taste. The second buffet we enjoyed was Caribbean, indoors as part of a show. There was better variety, and the food was better quality. All their desserts are extremely lacking......great presentation, ZERO flavor. The dinner at La Veranda was quite dull. Its a much better ambiance and good service, but they dont deliver in quality what the menu states. My brother's shrimp bisque was ONE shrimp in some tasteless broth. My beef carpaccio appetizer was a cheap few slivers of beef, with silly garnish. Tasty, but enough beef to fit on a pencil eraser. The main course for me was a rib steak, and it was the oddest cut of beef I've ever seen, plus overcooked. Had various bones and cartilage that I know is not part of a rib steak. In any event, we ate and got full, which basically sums up the food at El Coz. Room service is prompt, but with limited items....used it twice and was happy overall. Cant comment much on drinks, since you shouldnt drink much and then dive. Had a few beers and tropical drinks, and they were fine.
In closing, the El Coz is a very good middle-of-the-road resort. Its nice and clean, with the only drawback being the overall quality of the food. That being said, there's many excellent restaurants in town to take care of that.


(9 votes)





