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“Good value - nice stay” 4 of 5 stars
Review of El Cozumeleno Beach Resort

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El Cozumeleno Beach Resort
3.5 of 5 Resort (All-Inclusive)   |   Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico   |  
Hotel amenities
Ranked #17 of 56 hotels in Cozumel
Houston
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
“Good value - nice stay”
4 of 5 stars Reviewed June 16, 2014

This resort has the essentials for a nice stay in Cozumel. Rooms are nice and comfortable; we had adjoining rooms for our 2 teenage sons. Balconies with an ocean view. Although not as glitzy as the resorts in Cancun, it has the essential amenities. The resort was very competitive cost-wise. The staff were friendly and accommodating. I only had 1 issue with the room, where the key was sticking; someone was sent up to fix it promptly. The resort was kept clean, and maintained. Beds were a little hard, but manageable.

Buffet was not as large as some resorts I have stayed at, but the food was good overall, what I consider island food, not Texmex. The fish was always good, and there were many vegetable options prepared where you could eat healthy. On one side, toward the pool, was a buffet of what I call junk food: fries, chicken nuggets, nacho cheese, hot dogs, etc., probably to appease the kids. There is a restaurant which requires reservations and a dress code, with good service and more upscale options. Since the buffet overlooked the ocean with a terrific view, we gravitated there. Bars offered various mixed drinks, or pretty much anything you wanted. Most of the time, it was water since we were diving a lot.

We made reservations for the restaurant the day we arrived, but somehow this was not recorded, and we were not given a ticket (did not know we needed one). After some explaining, they let us in anyway.

Water is available at any of the bars (both water and ice are purified), or at the restaurants, and they leave a couple of bottled waters in the room. None of us got sick in 6 days there.

Buffet service was sometimes great, sometimes slow. Tips are not required, but if you bring lots of $1 bills, those tips really make the staff feel appreciated and do not add much to the cost of the trip.

On Thursday night they had Mexican night in the 2nd floor convention center. This was a highlight with interesting, authentic Mexican food (wish there were more of this every day though), and a great show with dancing, colorful outfits, and mariachi showcasing different Mexican states.

We stayed here for our honeymoon in 1989, and returned for our 25th anniversary in 2014. The place has really changed - the old section is still there, but there are 2 new towers, at least 3 new pools, the restaurant is larger, etc..

There are several connected pools on the new side, and a nice feature is what I called the grotto, a shaded area with a waterfall that stayed cool. The noisier folks tended to gravitate toward the swim-up bar area in the main pool. The old pool is still there, on the right side, which tended to be quieter.

It has nice beach areas, though the water itself is rocky in most places so you will need water shoes. Various tropical fish swim around. Snorkeling was OK here, for right off the hotel. Highlights were seeing some barracuda (harmless despite mean appearance), parrot fish, and my wife saw what she thinks were small squid. Most people were not aware that immediately to the right of the hotel facing the ocean, is a beautiful white sand beach going right into the water with a soft sandy bottom. This is a public beach, not part of the resort, but literally a few feet away. Walking to the left of the hotel, is a rocky shore line, with some interesting tide pools.

From the hotel front, you can walk along the walkway to the right. About 5 minutes walk is the lobster house across the street. A walk downtown is a bit far. Here, you can take a taxi from the hotel for $8, and be there in around 10 minutes.

Cell phone reception was good. For only $15, with my provider Verizon I could get 1,000 shared Mexico minutes for a month which made calling easy. WiFi is free and good in the lobby. Our old IPAD could pick up WiFi in the room but the iPhone could not.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (986)
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English first
Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 16, 2014 via mobile

I am leaving this resort tomorrow, but will return here for my next vacation to Cozumel. The resort is clean, the pools are great, the ocean view is awesome, the employees are kind and efficient, and the drinks are great. Having said the positives, there are some areas of improvement for this resort. The air conditioning in the entire resort is faulty. We bought our own fan on day 2 after having our air worked on twice. We were vacationing with three other couples and all but one of our rooms had air conditioning issues. There is no air in the common areas, and even the reservation restaurant is hot. Secondly, the food is marginal. You will not starve, as there is always something to eat, but the food is not great. There are also some sanitation issues in the buffet (birds, food temperature, use of hands by employees.). We found making reservations for dinner to be our best option. The food there was usually very good.
Overall, we had a great time, and we would return! We mainly hope the air conditioning issues are resolved.

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
2 reviews
4 of 5 stars Reviewed June 16, 2014 via mobile

Lovely resort. Beautiful water. Beautiful people. everything you need is right there. The staff couldn't be more accommodating. I found this resort through a Groupon package and I'm so glad I did. Wonderful memories.!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 15, 2014 via mobile

For the price it was not a bad stay. Pros: the drinks are good, snorkel at the hotel is pretty good but all man made. Nice pool with a nice view. Clean rooms. Cons: You WILL get burnt out on there food by the second day same food everyday with not very much taste. Real slow service around the pool most of the time. Room service stops at 11 pm and takes average 1 1/2 hrs. The beach is narrow and real rocky but it is clear water.
It's not a bad place to stay for the price just keep in mind the food is not gonna be great at all. You will also have to leave the pool most of the time to get drinks. Take sun screen or buy it in town 25 usd at the resort. I would not recommend this resort.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed June 14, 2014

I would definitely return to this place. The staff was very polite and welcoming. My family is already planing our second visit to this place. We really did not want to leave this place. We fell in love.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham
1 review
5 of 5 stars Reviewed June 14, 2014 via mobile

I had a great time at El Coz. The staff and service was excellent. We did see the infamous birds that everyone talks about. The buffet does have shields. It is only when people leave the shields up, that the birds can and will get into the buffet. They also have a great restaurant where the birds cannot get into, if that's a issue for you. I also got ate up by the mosquitos. Otherwise great experience and I would come back!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nacogdoches, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 14, 2014

Stayed in the old building, had musty smell but otherwise view was wonderful. Food was not the best but we managed. Wished they had more choices of beer. We had a wonderful time. There were 5 of us in 2 separate rooms and they placed us close together which worked out really great! Fili with Lomas was the best with helping us with all of our excursions. All the staff were wonderful, they helped us with we needed. Beds were very hard!
If you want to eat some great lobster, go to Pepe's downtown. Was excellent food.
Remember to bring repellant for mosquitos because they are BAD. Snorkeling was great right there at the resort. We would definitely stay again. Chairs on the beach were always accessible. No towels were left in them to hold. Seen staff picking up towels out of chairs at night. Staff was always cleaning.

Room Tip: Get in new tower. Better beds from what we heard from other guest.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Cozumeleno Beach Resort

Address: Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Cozumeleno Beach Resort 3.5*
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Also Known As:
El Cozumeleno Beach Hotel Cozumel
El Cozumeleno Beach Cozumel
El Cozumeleno Cozumel

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