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El Cozumeleno Beach Resort: Traveler Reviews


El Cozumeleno Beach Resort
Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
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Traveler Reviews

81% Recommend
4.0 of 5 stars 1,028 reviews
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EL Cozumeleno - Paradise Found!!!

El Cozumeleno Beach Resort

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5 of 5 stars
A TripAdvisor Member
Oklahoma
Apr 24, 2004
6/6 found this review helpful

My husband and I chose to stay at the Cozumeleno after close friends recommended the hotel. It was our first trip to Cozumel and we were in heaven from the moment we stepped off the airplane. Our friends warned us the food wasn't great, but it was edible. (*A little tip:* There are so many birds flying around the outdoor restuarant areas, always take a plate from underneath the top one just in case.) We wanted to try out the authentic restaurants in town anyway, so we just planned to eat dinner in town each night. The resort is beautiful. We stayed at the Coz in July of 2002 and have been longing to return ever since. I highly recommend requesting an ocean-view room in the older section of the hotel. The room was huge and the view was absolutely breathtaking, not to mention it was very quiet and peaceful. Our balcony was so spacious and we enjoyed looking up at the stars every night. If you love to snorkel, this is the place for you. There are tons of fish and other sea creatures to view from the area right in front of the hotel. TAKE AN UNDERWATER CAMERA WITH YOU - it is so much fun to take pictures of all the creatures underwater and the water is so clear, blue and beautiful. If you are feeling adventurous, try a snorkel tour. We booked a tour through the hotel on a glass-bottom boat. The "glass-bottom" was far from clear, but what the boat lacked in luxury the guide made up for with knowledge and service. When booking a deep sea fishing trip, BE CAREFUL!!! We booked ours through Adventure Tours (our package representatives) and were very disappointed. We were assured the fish were biting and we would catch something spectacular. WRONG!! While I understand the guides can't predict when and where the fish will bite, I still would have liked to catch something bigger than my shoe. Our boat was very old and we became nauseated after breathing in gasoline fumes for many hours. You should probably invest in those special wristbands to help prevent motion sickness, bring some Pepto Bismol with you just in case and pack a few snacks and maybe an extra bottle of water. Don't make the mistake of buying a six pack to drink on the boat, you will be sorry. We spent all day on the water and only caught two small barracuda. The next day, another (brand new) fishing boat pulled up to the pier and they had a boat full of HUGE FISH, mahi-mahi and others. Make sure you book a trip on a NEW BOAT in relatively good condition. Ask around and see who has been fishing around the hotel. Don't feel pressured to book your trip through the hotel or your package representatives. Another thing to keep in mind when deciding on where to stay is the Cozumeleno is very close to town, walking distance, in fact. My husband and I walked into town for dinner and after dark took a taxi back to the hotel for around $5USD. In town, beware of the cruise ships arriving. From what I remember they come into town around noon and are docked for a few hours. The ships bring tons of people and the shops, restaurants, etc. can become very crowded. When shopping, don't be afraid to barter with the vendors. Another thing to keep in mind is your wristband. All the salesperson has to do is look at your wrist and know you are a vulnerable tourist. In the evenings, when we were shopping, I tried to wear a lightweight sweater to hide my wristband as they cannot be removed until you leave the resort. This wasn't a big deal to me, but it is definitely something to keep in mind if you find yourself lost in town or trying to get a lower price when shopping. Restaurants in town? LA CHOZA. We ate there almost every night for dinner (I know, sounds boring right? The food was great, we didn't get sick, the service was excellent, they had a trio that sang to us every night - it was great!!!) Carlos & Charlies? Just buy a shirt, hat, whatever and save your money to eat somewhere else. At night, Carlos & Charlie's is a fun place to be - big drinks, crazy people, wild, wild, wild. Beware of the shots - if you've been there, you know what I mean and if you haven't, beware of the whistle and the crazy waitresses! I had lunch with my husband on my birthday at Charlie's and it was fun, however the food was average and expensive (think Hard Rock Cafe in the USA). That night, we ate at La Choza and were serenaded by our favorite trio. Guido's is okay, a little pricey, but the pizzas were fresh and had interesting ingredients. If you love seafood, be sure to ask about "catch of the day specials." La Cabana del Pescador is a restaurant highly recommended in all the travel guides and books we bought prior to our trip. They only serve fresh lobsert with vegetables & rice, but I thought it was really good. My husband didn't like this restaurant because you chose your own lobster tail, it was in a very unique building and the lighting was a little dim. However, I loved the food. We rented a scooter and toured the island. We wanted to see the other resorts. We knew someone who stayed at the Allegro and loved it, so we wanted to check it out. The Allegro is very beautiful. The food was a little better there (we actually were invited to eat breakfast - but we also had to endure a painful timeshare presentation). You have to remember you are several miles from town if you choose to stay out at one of the higher rated resorts. You may have food that is a little tastier, but you will pay more to go into town and you will probably pay more to stay at one of these resorts. If you want to stay at the resort and don't wish to venture into town or around the island, then I would highly recommend the Allegro. There are so many shops scattered about around the island. While on our scooter tour we stopped along the way to buy hats, t-shirts, etc that were quite a bit cheaper than in town. It is a very beautiful drive around the island and takes about an hour to go all the way around depending on how often you stop. Even though it is Mexico, we only used US dollars. Our travel agent and friends both recommended bringing a bunch of dollar bills and cash. Tip around the hotel and you will be grateful you did. You don't have to tip a lot, a buck or two here or there, but it does make a difference. Remember there are a lot of people who are working just for tips and are being paid very low wages, no matter what you may have paid for your vacation. Try to budget a few bucks a day for tips at the hotel into your entire package. I know it is dangerous to carry cash, especially when you are tourist on vacation, we were so glad we only brought a few Traveler's Checks. Bring a STACK of DOLLAR BILLS WITH YOU!!!!! After reading the previous reviews I am longing to hop on a plane and go back to Cozumel. This was the best vacation I've ever been on, so relaxing, lots of fun things to do, a very casual, laid-back atmosphere. It was really nice to stay close to the town, I think it gives you more options. I think the best way to think about a vacation in Cozumel and at this resort is to ask yourself what you expect to get out of the hotel and activities. This isn't a spa resort. You aren't going to receive gourmet meals. Don't expect 5 star service because this is not a 5 star hotel. I felt they treated us with respect and provided excellent service, but everyone has different expectations. If you have a family, I think this is probably one of your best bets if you want to stay on the island. We had a week package and by the end of the week we were getting tired. (We were recovering from wedding stress, so we were actually exhausted when we arrived). Some of the friends we made at the hotel were only staying 4 nights and if you want a quick vacation, they felt it was perfect. We however were on our honeymoon and wanted a few extra days. We made a promise to each other our next vacation would include a different destination, maybe even a cruise. I just keep coming back to the Cozumeleno. I know there are probably places just as beautiful and a little cheaper... I've heard great things about South America, but I think Cozumel and the El Cozumeleno are going to be hard to beat. I hope you enjoy your stay in Cozumel and don't forget to learn a few Spanish phrases (learn them well) to "impress" your waiters and always say, "Gracias" (thank you) and "De Nada" (you're welcome).

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $294 (year-round)
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Great time had by all Don't listen to the complaints!

El Cozumeleno Beach Resort

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5 of 5 stars
A TripAdvisor Member
Bethalto, Illinois
Apr 23, 2004

A large group of people from the Bethalto area visited the Elcozumeleno from 4-9 until 4-16. We read with Worry the few complaints on this hotel- all had a GREAT time!! As far as watered down drinks What a Joke!! Bad service- What a Farce! Cold food? How long did it sit before you ate it?? Great hotel! If you've never been to Mexico it's a culture shock, but weve been many times and this hotel was A-1! Be aware only of the guests at the hotel not the employees! Keep a close eye on your towel since it's $50.00 to replace it-it's a very tempting invitation to someone who's HARDUP!! (Americans not Mexicans).

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $294 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Too many people

El Cozumeleno Beach Resort

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3 of 5 stars
A TripAdvisor Member
Apr 23, 2004

My husband and I stayed during Easter break (April 5-10). Rooms and service were good. It was very crowded. Pools were crazy- you had to reserve a chair very early in order to get one. The water at the beach was beautiful BUT it is not very sandy. There is a lot of coral/rock when you walk in. The beach also wasn't large. This resort reminded us of the All-Star Resorts at Disney during Easter. You are truly out of luck in getting pool space or beach space if you don't get out early. Next time we will stay somewhere quieter!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $294 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
How can you complain about El Coz?

El Cozumeleno Beach Resort

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5 of 5 stars
A TripAdvisor Member
Ottawa, Ontario
Apr 21, 2004

Gidday folks, if you are reading this you are doing the right thing and are planing your trip by checking out reviews. I stayed at El Coz from Apr 10-17, We arrived at night so we didn't get to see what the resort was like till the morning. Staying on the 9th floor was a bonus besides the noise the wind makes but the VIEW was well worth it. Crystal blue water, a nice breeze to cool you off on hot days with lots of sunshine.
Never been to Mexico before and i did lots of investigating before i went. I have no idea what people complained about. The staff was great, our room was always clean with fresh towels and tp, we tipped the maid every day, some things are worth it, only a couple of bucks a day will go a long way, we even got towels made out of swans, turtles and birds, cool. Front desk people are great and very helpful. Security are afraid of dogs though and the dogs don't like them, especially the white one with the black patch. (another story) If you are looking for fine Cusine go to the sit down restaurant, the beef and salmon were to die for, beef a little tough one night but still tasty. In the buffet restaurant you could get the best breakfasts around, anything you want, litterally. lunches are the same, hot dogs and hamburgers w/fries....
but there is a menu you can order from at lunch so you can get different foods. Didn't find that out till the last day. Booze, I'm from the Ottawa Valley and we can drink. The beer was Sole, pretty good and no hangover, not like Canadian beer. But if you don't like beer you can always get a girl drink drunk, every drink you can think of. Bring your own Wisky if you want it, they serve Jim Bean. The resort itself was beautifly kept, clean beaches and the staff were always cleaning and picking up after the slobs. Try and learn a couple of Spanish phrases, it will go a long way if you show respect and try their language, even if you are not that good. Get to know your bartenders because their pretty good lads, and they know how to mix a good or a bad drink. Their is lots to do on the resort but you have to rent a car and tour the island, got to go to Senior Iguanna's on the back side of the Isl and try the shrimp (KING) $10 and well worth it. If you do the ATV tour go on a clam day if you plann on doing the kyaking and snorkling or you won't get to go. All in all, AWESOME, you will get your complainers but most of them are ignorant and deserve that kind of treatment. I treated them like you want to be treated and you will have a great time and i can't wait to go back. Oh ya I'm 29 and my date was 25, there is alot of kids but who cares you are on vacation, have a few drinks and you'll have a ball. John and Stacey , Garry and Gale, had a wicked time with you guys, hope to see you there again some day. Ps Got to go golfing too, and see the Crocks. Later. Oh and shop around before you buy anything, way cheaper in town or outside town.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $294 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Second time around-not so good

El Cozumeleno Beach Resort

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3 of 5 stars
A TripAdvisor Member
Eagan MN
Apr 15, 2004
2/3 found this review helpful

This was our families second time to El Coz. Last year was the the best trip we had ever had. Everything about the hotel and Cozumel was great.
This year was not as good. We found that even tipping the waiters did not guarantee service. They came to expect it with or without giving service. Unfortunately my daughter had $90 stolen from her room. She had not connected up with her sisters to put her things in the safety deposit box and when she returned her wallet was on top of her clothes with half of the money missing. Of course reporting it to the staff was merely a technicality and they really could not have cared. Oh well that was a live and learn experience for all of us. The housekeepers-we had to take toilet paper from their carts. They would not leave a roll even if there was barely any on the last roll. Someone even TP'd a balcony and we joked that they would be sorry when they didn't have any toilet paper left in their room. The food was exactly the same as last year-enough to stay nourished but not something you would say "Wow that was great!" We did find the angle to having real tequila in our margaritas-that was a fun day!! We probably would not be back to the El Coz. Between the service and the constant battle for chairs was too frustrating for what was supposed to be our vacation. The resort was busier than last year-good for the resort not so good for the customers. Our friends had to wait three days for a rollaway. The ocean and snorkeling are beautiful and the young male staff were more than attentive to our teenage daughters. Go to this resort with low to mid expectations and you probably won't be disappointed

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $294 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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El Cozumeleno Beach Resort Also Known As

Address: Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico